Terrible customer experience
This review is less about the trip and more about dealing with the operator. I've given up trying to email them as they are ignoring me. The trip in July was not good at all and iSeeMalta agreed to a 30% refund after a brief exchange of emails (this bit was fine to their credit). Several weeks later I discovered they'd only applied this refund to 3 tickets, not 4 which was baffling. I've tried to resolve this via email since but no response.
I would say, if you're using this company for short harbour trips where nothing can really go wrong then you're fine. Anything else where things can get randomly cancelled or the boat can't dock because a private yacht is occupying the moorings and you can expect to kiss your money goodbye.
Find different company/ship
Boring rode by caves, went to blue lagoon, thought we could swim off boat (this was advertised as a sailboat), nope had to haul asses up rock show a QR code that we could not hear over the speaker on the boat, walk to a small water hole to swim with 100 Other people, water was beautiful but look for an excursion with food, drinks, snorkeling and swimming right off a Sailboat….
Risposta dell'operatore
We’re sorry to hear that the excursion did not meet your expectations, although we are pleased that you enjoyed the beautiful waters of the Blue Lagoon.
We would, however, like to clarify a few points, as it appears there may have been some misunderstanding about what is included in the excursion.
The boat excursion includes a scenic cruise along Malta and Comino, including the opportunity to see the caves and coastline from the water, followed by a visit to the Blue Lagoon. The boat is advertised as a sailing boat, but this does not mean that passengers are guaranteed to swim directly from the boat. Swimming arrangements and access points can vary depending on the conditions, location and operational requirements on the day.
The Blue Lagoon is one of Malta’s most popular attractions, and during peak periods it can understandably become busy. We unfortunately cannot control the number of other visitors at the lagoon or surrounding swimming areas.
Regarding the QR code and announcements, we’re sorry if you had difficulty hearing the instructions from the boat. The QR code is used to provide passengers with the relevant information and access details, and we appreciate that this can be frustrating if the instructions were not clearly heard.
It is also worth clarifying that this particular excursion is not advertised as an all-inclusive boat experience with food, drinks, onboard snorkelling equipment and swimming directly from the vessel. Different excursions offer different inclusions, and we always recommend checking the tour description before booking to ensure the experience matches what you are looking for.
We completely understand that you may have preferred an excursion offering food, drinks and swimming directly from the boat. However, that does not make the excursion you booked misleading or unsuitable for everyone. Many of our guests choose this experience specifically to enjoy the coastal scenery, caves and time at the Blue Lagoon.
We’re sorry that this particular experience wasn’t what you were hoping for, but we hope this clarification helps future guests understand exactly what the excursion offers before booking.
Great afternoon well spent!
It was a great experience and not too crowded when we arrived.
Risposta dell'operatore
Hello, thank you for your lovely review! We're so glad you enjoyed your afternoon with us and that you found it relaxed and uncrowded. We hope to see you again on a future trip to Comino's Blue Lagoon!
Great experience
Giancarlo was very helpful and kind and provided us with assistance, relieving us of every type of worry; a complete and satisfying experience.
Risposta dell'operatore
Gentile Cliente,
Grazie mille per la sua recensione! Siamo felici che Giancarlo sia stato cosi disponibile e gentile, aiutandola a vivere un'esperienza completa e soddisfacente.
Cordiali saluti,
Mostafa
Magnificent
Fantastic. Unforgettable place. Friendly crew
Risposta dell'operatore
Caro cliente,
Muito obrigado pela sua avaliação! Ficamos felizes que tenha achado o lugar inesquecível e a tripulação tão simpática.
Atenciosamente,
Mostafa
Good experience
Very good stay, everything went well.
Risposta dell'operatore
Cher/Chère Trek388...,
Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que votre séjour s'est très bien passé et que vous avez passé un bon moment avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une prochaine aventure à Malte.
Cordiali saluti,
Mostafa
iSeeMalta
Good experience
Very good experience and very kind
Risposta dell'operatore
Estimado/a U9122JB...,
Muchas gracias por su reseña. Nos alegra mucho saber que disfrutó de una experiencia tan buena y que encontró a nuestro equipo tan amable. Esperamos poder recibirle de nuevo pronto para otra gran aventura en Malta.
Cordiali saluti,
Mostafa
iSeeMalta
Beautiful destinations
Very efficient transit. Punctual and friendly staff
Risposta dell'operatore
Dear Jorge E,
Thank you so much for your review! We're delighted to hear you found the transit efficient, and that our staff were punctual and friendly throughout your experience. We hope to welcome you back soon for another wonderful trip to Malta's beautiful destinations.
Best regards,
Mostafa
iSeeMalta
Nice sunset
The trip was excellent; we enjoyed ourselves during those 5 hours, I recommend it.
Risposta dell'operatore
Cher/Chère charlyc...,
Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que vous avez passé une excellente sortie et profité pleinement de ces 5 heures à bord. Merci de nous recommander, et nous espérons avoir le plaisir de vous accueillir à nouveau pour une prochaine aventure à Malte.
Cordiali saluti,
Mostafa
iSeeMalta
I loved this excursion.
A pleasant experience. Super beautiful. Everyone who comes to Malta should buy this experience.
Risposta dell'operatore
Estimado/a 727mari...,
Muchas gracias por su maravillosa reseña. Nos alegra muchísimo saber que vivió una experiencia tan grata y bella, y que la recomienda a todos los que visiten Malta. Esperamos poder recibirle de nuevo pronto para otra gran aventura.
Cordiali saluti,
Mostafa
iSeeMalta
