Biglietto d'ingresso al Museo del Prado di Madrid con Audio Guida

Very bad. We couldn't get the tickets TripAdvisor sent me. We also lost the money we had paid for the tickets. If possible, I would like the money for 4 tickets with audio guide. You have my email. (anvalland@me.com)

Prado is a must do. Amazing artwork throughout from major European masters. The audio guide commentary of the 12 key artworks was excellent - well paced, informative and instructive. however the audio guide was complicated to download ( many steps from registering to download app, then need to use correct code, which was not clear in the instructions). Should have purchased audio guide from museum itself.

Great experience. The audio is very informative and interesting. I thoroughly enjoyed the choice of paintings

The Prado was fantastic and just fascinating experience. The purchase of tickets proved unreliable. I had to purchase at an additional cost, 3 additional audio machines at the Prado. After downloading APP yo trip we were unable to determine the code from our ticket while standing at the Prado counter. Three of us read the lengthy instructions in the email. We set up the APP BUT the last step was the ticket number. Disappointing additional cost for the audio. The purchase of the tickets made time in the queue easy. We followed the preliminary audio instructions We are out of pocket by 15 Euros.

I received the ticket as an pdf, which worked well. The audio tour came in the form of an app which only covered 13 or so artwork. Worst of all, it didn’t work in the museum (perhaps requiring cell data to log in). I ended up buying the excellent audio tour from the museum for 5 Euros,

The selection of 11 works you zoom in on is nice in a museum with approx. 1500 works exhibited. The info in the audio tour was okay. Unfortunately, the information about the location of the works was often incorrect. So the flyer and AI were needed to localize them all ☺️

Tickets were very difficult to download and retain for use at the gate. We never got to the audio tour because of the time consuming, complicated and extensive instructions. **People need to bring ID to prove their ages. (He is clearly not 18). I asked to pay the difference for my son, instead of just teen under 17 according to our “tour tickets,” and the gate made me pay a whole adult ticket price.

The downloaded tour is out of date and we had to give up and buy a new auto your from the museum. Look at this as entry only. Will be complaining to TripAdvisor as did not get what we paid for 😡

The visit was just okay. It was very crowded and the audio didn't work. I paid additional to have an audio tour, but it was money wasted because of the app issue. I was very disappointed.