(KTG361) - Gita di un giorno a Interlaken in autobus da Ginevra
Descrizione
Un viaggio indimenticabile attraverso le Alpi nel villaggio di Interlaken. Fai una gita di un giorno indipendente per esplorare le montagne dell'Oberland bernese. Tra i laghi di Thun e Brienz Interlaken troverai molte sorprese. Dominato dal famoso trio di vette (Eiger, Mönch e Jungfrau), questo villaggio nel cuore delle Alpi è pieno di negozi. Goditi la giornata per assaggiare le specialità svizzere, è il luogo ideale per mangiare una fonduta svizzera. Passeggia per le affascinanti strade di questo famoso villaggio. Nonostante il nome, Höheweg, letteralmente "sentiero alto" in tedesco svizzero, è abbastanza pianeggiante. Ideale anche per un ambizioso giro di shopping. Puoi trovare classici souvenir svizzeri: orologi, coltellini svizzeri e cioccolato svizzero. È inoltre possibile trovare prodotti tipici regionali: cosmetici naturali e prelibatezze locali o arti e mestieri: una buona opportunità per acquistare un piccolo souvenir. Alla fine del pomeriggio, sali sull'autobus in direzione di Ginevra e ammira i sontuosi paesaggi svizzeri.
Opzioni del tour
Itinerario
Incontra il tuo autista e ricevi le informazioni per il giorno
Goditi un po 'di tempo libero per scoprire Interlaken e la città
Immerso nelle Alpi svizzere
Goditi la vista sulla famosa vetta!
Approfitta del lago
Punti salienti
Cosa è incluso
Valutazioni dei viaggiatori
Informazioni importanti
- I neonati e i bambini piccoli possono essere portati in carrozzina o passeggino
- Sono disponibili trasporti pubblici nelle vicinanze
- Adatto a tutti i livelli di forma fisica
- Gli animali non sono ammessi
Recensioni(36)
We booked the Panoramic Glass-Roof Bus Tour to Interlaken, Lauterbrunnen and Grindelwald with KeyTours from Geneva because the panoramic bus was the main attraction and the itinerary promised guided sightseeing with free time in all three destinations. Unfortunately, the experience was a complete disappointment. About 10 minutes after leaving Geneva, it became obvious that the air conditioning had failed. Instead of cool air, the bus was blowing hot air, making the journey extremely uncomfortable. We stopped for around an hour while the driver tried to fix the problem, and there were no restroom facilities available. We were then taken to a service station to wait another hour for a replacement bus. When the replacement finally arrived, it was not the advertised panoramic glass-roof bus, the very reason we had chosen this tour. Because of the two-hour delay, the itinerary had to be shortened. We completely missed the advertised visits to Interlaken and Lauterbrunnen, leaving us with only a very limited amount of time in Grindelwald. The driver acknowledged that the situation was not his fault and advised passengers to submit a complaint to KeyTours because the company had failed to provide the proper vehicle. The worst part came at the end of our stop in Grindelwald. We were running only a few minutes late and had no way to contact the driver because KeyTours had provided no telephone number for either the company or the guide. We called another passenger on the bus, who repeatedly asked the driver to wait, explaining that we were only two minutes away. Despite this, the driver left without us. As tourists unfamiliar with Switzerland, we were stranded in Grindelwald and had to purchase train tickets back to Geneva at an additional cost. We eventually made our own way back after an unnecessarily stressful journey. Overall, we paid for a tour that: * Never provided the advertised panoramic bus experience. * Was delayed by approximately two hours because of a defective vehicle. * Left passengers behind despite being informed they were only moments away. * Forced us to pay substantial additional transportation costs to return to Geneva. Mechanical problems can happen, and we appreciate that. However, how a company responds to those problems defines its customer service. In our case, KeyTours failed to deliver the advertised experience, failed to provide any emergency contact information, and ultimately abandoned paying customers in a foreign country. Sadly, based on our experience, I cannot recommend KeyTours.
Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. However, we would like to clarify some points regarding what happened that day. As soon as we were informed of the technical issue with the bus, we immediately arranged for another vehicle to be sent in order to minimize the delay and allow the tour to continue. Unfortunately, due to the time needed for the replacement, the arrival in Lausanne and the rest of the itinerary were impacted. The replacement bus was provided as quickly as possible, but it was unfortunately not the panoramic glass-roof bus originally planned for the tour. This was an exceptional situation that occurred on the day, and our priority was to ensure that passengers could continue their journey rather than cancel the tour completely. Regarding the end of the tour in Grindelwald, the schedule had already been affected by the earlier delay. Passengers are informed of the departure time, and it is their responsibility to be back at the meeting point on time. While we understand that delays can happen, the bus could not wait indefinitely for late passengers as this would have affected all other guests on board. We would also like to mention that, after the issue occurred, it was still possible for passengers who did not wish to continue the tour to return to Geneva rather than proceed with the delayed itinerary. We understand your disappointment, especially regarding the panoramic bus experience, and we regret that this exceptional situation affected your day. We always do our best to find solutions when unexpected events occur, while also ensuring fairness to all passengers. Thank you for your understanding. Kind regards, Keytours Team
There was nothing in Interlaken to spend the day and there is no guide in Interlaken as they dropped us at 10:00 AM and planning to pick up at 5:00. We have to upgrade our trip to Jungfraujoch and paid 600 CHF for it
Dear Sir, Thank you for your feedback. We’re glad to hear that the tour itself was well described. We understand your concerns regarding the timing in Interlaken and the additional cost for upgrading to Jungfraujoch. Your comments are valuable and will help us improve future experiences. Kind regards
Awesome day trip, so glad that Lauterbrunnen was part of the trip we could have spent the day there! In Interlaken I very much recommend taking the tram to Harder Klum so worth it for the view alone. So glad our guide recommended it
Dear Tricia, Thank you for your wonderful feedback! We’re thrilled you enjoyed the day trip and Lauterbrunnen. It’s great to hear you loved the view from Harder Kulm—our guides are always happy to share their tips. We hope to see you again for another amazing adventure! Kind regards
Loved this trip! Got to see lauterbrunnen and Interlaken. Highlight of my trip, beautiful views and well organised. The driver was very helpful and suggested things to do and see!
Dear customers, Thank you for your wonderful feedback! We’re delighted to hear that you loved the trip and enjoyed the beautiful views of Lauterbrunnen and Interlaken. It’s great to know that the tour was well organized and that the driver’s suggestions added to your experience. We truly appreciate your kind words and hope to welcome you on another tour soon! Best regards
I have mixed feelings about this excursion. The scenery at both Lauterbrunnen and Interlaken was breathtaking. But we had only 45 minutes at Lauterbrunnen and not-very-good guidance from our guide about what things we should see there (waterfalls) and where to go to see them. Then we had FIVE HOURS of free time at Interlaken, which was way too much time for the amount of things to do there. The description didn’t mention the length of free time; if it had, I would have dressed for hiking, biking, or swimming. Also, our driver was very stressed because he had to get people to different destinations not associated with this particular excursion. At one point he said to someone in our group, “Move your ass. All of this chaos is because of you.” Finally, the temperature on the bus was like an oven; the A/C seemed to be blowing warm air. I was sweating through my clothes by the time we arrived back in Geneva. All in all, I liked the areas we saw but it was a long day that could perhaps be made a bit shorter.
Dear Madam, Thank you very much for sharing your detailed feedback with us. We are glad to hear that you enjoyed the breathtaking scenery at Lauterbrunnen and Interlaken. We sincerely apologize for the aspects of your excursion that did not meet your expectations. We understand that 45 minutes in Lauterbrunnen may not have been enough to fully appreciate the waterfalls and the guidance provided was not as clear as it should have been. We will share your comments with our guides to improve the support and information given to visitors. Regarding the long free time in Interlaken, we appreciate your feedback and will consider providing clearer information about free time and suggestions for activities, so future travelers can plan accordingly. We are also very sorry to hear about the driver’s behavior and the bus temperature. This is not the standard of service we aim to provide, and we will address these issues internally to ensure a more comfortable and professional experience. We hope that despite these challenges, the beauty of the areas you visited made your day memorable. Thank you again for taking the time to share your experience. Best regards
Excellent trip. Our guide Babis was just amazing and so kind and helpful. He did extra for us. We really enjoyed it.
Thank you so much for your kind words! We’re delighted to hear that you had an excellent trip and that Babis went above and beyond to make your experience special. We’ll be sure to share your compliments with him – he’ll be thrilled! We hope to welcome you on another adventure soon. Best regards, The Keytours Team
Go to the Key Tours location near the Geneva bus station and you will have no difficulty finding your tour guide and bus. Tom was an excellent guide who was very friendly and helped us get to Interlaken very efficiently! First, we went to Lauterbrunnnen. We had 1.5 hours to explore this quaint one-road town. You can hike to a waterfall there called Staubbach Falls (takes about 15 minutes to reach the base of the falls and 30 minutes to go up to the cave of the waterfall). It was BEAUTIFUL! Next, we drove to the town of Interlaken and stayed there for about 4 hours. I did not have any excursion planned for the day. Tom pointed out various options for activities, including a boat ride, a train to the top of a mountain (Harder Klum), and paragliding. Ultimately, I booked a hang gliding ride and it was UNREAL (see pictures and hear more about my experience in my review of Bumblebee Hang-gliding)! I had enough time to do this activity and buy some souvenirs before making it back to the bus in time. Thank you so much, Tom and Key Tours, for an unforgettable experience in Interlaken!!
Thank you so much, Laura! We’re thrilled to hear that Tom made your journey to Interlaken smooth and enjoyable. Lauterbrunnen is indeed a charming place, and Staubbach Falls is stunning — your description makes us want to visit again! It’s great that Tom provided helpful suggestions and that you had the chance to try such an incredible hang gliding experience. Thanks for sharing your adventure and kind words. We hope to welcome you back for more unforgettable trips with Key Tours!
A very nice tour. All movements were ontime as per the tour's schedule. The driver has a charming personality and provided the bus with lots of information about places we visited.
Thank you so much, Yahya! We're glad to hear you enjoyed the tour and that everything ran smoothly and on time. It's wonderful to know the driver made the experience even better with both his personality and informative commentary. We hope to see you again on another great tour soon!
We just returned from a wonderful trip to Ecuador, thru Gulliver's Travel, Ecuador. The trip was organised perfectly, we were pampered by the agent with a most wonderful guide, Ismael Paredes. Ismael is the friendlist, helpful and charming guide we have ever had the luck to travel with. (We travel a lot....) Besides being super knowledgable, gentle, kind and very understanding, we had great laughs with him. (We are not spring chickens...) We recommend Isamel and Gulliver tours as first choice when visiting Ecuador.
Thank you so much for your heartfelt review!
It was lovely experience with Viator (key tours Geneva) offered seamless trip to interlankan, The guide was informative and on-time travel arrangements.
Thank you, Gopi, for your kind words! We're glad to hear you had a lovely and seamless trip to Interlaken with Keytours Geneva. It’s great to know our guide was informative and that the travel arrangements met your expectations. We hope to welcome you on another adventure soon!
