Immersioni subacquee per subacquei certificati a Costa Adeje

Hi, Inna. I am Elena. First of all, thank you very much for your review — it is very important to us. At the time of your booking, I was at reception and personally assisted you and your family of four. You mentioned that diving was your dream, and I showed you videos and photos explaining exactly how the activity works. You were informed that we use a speedboat and could clearly see the process from the beginning. As I do with all our guests, I also advised that if you are prone to seasickness, you should take preventative medication. Unfortunately, this recommendation was not followed. In your medical questionnaire, you indicated that you are not prone to seasickness, which is why no precautions were taken. Here in the Canary Islands, we are in the Atlantic Ocean, where conditions are naturally different from a calm lake. Waves are a normal part of the environment. As long as conditions are safe and there is no red flag, all water activities — including diving, boat trips, and jet skis — operate as usual. When you arrived at the dive site, you began to feel seasick, which prevented you from participating in the dive. Our instructor, Max, who speaks your language, did his best to support you, help you feel comfortable, and encourage you to proceed with the dive. However, you chose not to enter the water. This was entirely your decision. Our team made every effort to provide you with the experience you booked and to assist you throughout. When you returned to the center, it was clear that you were feeling unwell, and of course, in such a condition, it is very difficult to continue with the activity. We truly regret that your experience was not a positive one. However, we believe that we provided full and clear information in advance, including recommendations that unfortunately were not followed. As you did not complete the dive itself and only experienced a short boat trip, it is difficult to form a full assessment of the excursion. There were more clients in your group and they enjoyed diving, come back happy. Once again, we are very sorry that your experience did not meet expectations.

Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié vos plongées avec nous. Cela nous fait plaisir de savoir que vous avez trouvé notre matériel de bonne qualité et notre équipe compétente et professionnelle. Au plaisir de vous accueillir de nouveau sous l’eau ! 🌊

Thank you so much for your wonderful review! We’re really happy to hear that you enjoyed the location, the marine life, and your time with our team. It means a lot to us that we could be a highlight of your holiday. We hope to welcome you back in the future for more underwater adventures! 🌊🤿

Hi, Nashat. Really appreciate it for so warm wards, from all the team. Elena

Thank you for sharing your fantastic experience! We’re delighted that your dives were superb and that our team’s friendliness, professionalism, and focus on safety made your adventure so enjoyable. Seeing dolphins so close underwater is indeed magical, and we’re glad you could experience it with us. Dave, Ale, Tobi, and the entire team send their thanks and look forward to diving with you again soon.

Thank you for sharing your fantastic experience! We’re delighted that Tenerife’s marine life and incredible water visibility made your dives so memorable. It’s wonderful to hear that our team — Max, Gui, Sinead, and everyone on land and onboard — helped make it truly special with their knowledge, patience, and passion. We’re also thrilled that you completed your PADI Open Water certification and loved every moment. Knowing that you’ll be back to dive with us again is the best compliment we could receive.

Thank you for sharing such an incredible review! We’re delighted that you chose us for your dives and that your experience was relaxed, safe, and unforgettable. Hearing that you enjoyed the visibility, marine life, small group sizes, and our team’s local knowledge means a lot to us. Creating personal and high-quality dive experiences is always our goal. Your kind words and recommendation truly motivate our team, and we can’t wait to dive with you again on your next visit to Costa Adeje.

Thank you so much for your amazing review! We’re honored to have been part of your first diving experience in Tenerife — and even happier to hear it was unforgettable! 🐢 Fabiana, Alex, and the rest of our team will be thrilled to know they made you feel at home. Elena