Tour in catamarano di un'intera giornata attraverso Tayrona

Thank you, Marie! That day our catamaran had a mechanical failure, and as we explained before departure, rather than have you lose your beach day we offered to move your group to one of our faster boats, a higher-priced experience, at no extra cost. Thank you for accepting and for being so fair about it in your review. I'm glad the day delivered: first to arrive at each beach, a guide who kept checking in on everyone, and his advice about asking for prices before ordering is one we give every guest. We hope to welcome you back, next time on the catamaran. Luis Martínez, Velero Santa Marta

Thank you for your review, and please accept our sincere apologies for not responding within the time you deserved. The catamaran did suffer a mechanical issue that day, and in order for you not to lose your day, we offered the sailboat as an alternative. We also committed to refunding the price difference, and I fully acknowledge that this refund was not processed on time. That was our mistake. We are currently in high season and the workdays have been extremely demanding, but that is not an excuse for the lack of response. As soon as I saw your review, I immediately processed the refund. Please confirm once you receive it. We are sorry the change of boat, later departure, and sea conditions affected your experience. We truly appreciate your kind words about the crew and the beach, and we regret that our follow-up after the tour did not meet the standard of responsibility we aim to provide.

Thank you so much for your kind words! We're delighted to hear you enjoyed the crew, the boat, and the beautiful beach. It’s great to know the mix of sailing and relaxing by the sea made the experience special for you. We truly appreciate your recommendation and hope to welcome you back on board soon! Warm regards,

We sincerely apologize for the last-minute change to your activity — it was due to an unexpected operational issue, and we truly regret the inconvenience. If you haven’t received the partial refund yet, please contact the Viator support team directly so they can assist in processing it promptly. We're here to support you if needed. Warm regards, The Veleros Santa Marta Team ⛵

Gracias por compartir su experiencia. Nos alegra saber que disfrutó del servicio, la puntualidad, el ceviche y la experiencia a bordo del catamarán. Tomamos nota de su comentario sobre la playa y agradecemos su recomendación. ¡Será un gusto recibirlo nuevamente! Cordialmente, El equipo de Veleros Santa Marta ⛵🌊

Thank you for taking the time to share your feedback. We’re truly sorry to hear the experience didn’t meet your expectations. However, we would like to clarify that the description of our tour is accurate: it clearly states that the experience includes boat transport to one beach within Tayrona, where guests can relax, swim, snorkel, and enjoy lunch. We do not advertise multiple stops or a tour around the park. We greatly appreciate constructive criticism, as it helps us improve, but we kindly ask that it be based on the actual services offered rather than on a misunderstanding or misreading of the experience description. We hope you were still able to enjoy some aspects of the day and thank you again for your comments. Warm regards, The Veleros Santa Marta Team ⛵🌴

Thank you so much for your thoughtful and detailed review. We’re truly delighted to hear that you had such a wonderful day exploring Tayrona’s beauty from the sea, and that you enjoyed the peaceful beach, the scenery, and the fresh fish lunch — even more so knowing it was caught right on board! We sincerely apologize for not having English-speaking crew available on your sailing. While we do our best to assign bilingual staff, there are occasional exceptions, and we truly appreciate you and your wife stepping in to help bridge the communication for other guests. That was very kind of you. Thank you also for the helpful tips — like bringing sunscreen to shore — and for highlighting the respectful atmosphere on the beach. It was a pleasure having you on board, and we hope to welcome you again soon for another memorable journey through Tayrona’s coastal wonders.

Muchas gracias por su comentario. Nos alegra saber que disfrutó de un plan relajado y del entorno tranquilo, así como de la amabilidad de nuestra tripulación. Trabajamos con dedicación para ofrecer una experiencia segura, agradable y sin interrupciones. ¡Esperamos recibirlo nuevamente a bordo!