Flexible and professional
We arrived early, called to let them know where we were waiting, and they came and picked us up early.
Four travelers, each with luggage for a month. They assisted us with the luggage and got us to Logan with no issues.
Side note: Boston cruise ship arrival and pickup location combination is the worst I have seen in 9 international cruises.
Excellent
Prompt, friendly, courteous! An awesome experience. The dispatcher texted the driver's name and number before the pick up. We contacted the driver when we exited the terminal and he told us where he would be able to pick us up.
Risposta dell'operatore
Dear Ted,
Thank you for your wonderful feedback! We’re so glad to hear that you had an awesome experience with prompt, friendly, and courteous service. It’s great to know that the dispatcher kept you informed by sharing the driver’s details ahead of time, making it easy to coordinate your pickup after exiting the terminal.
We truly appreciate your kind words and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out!