Firenze: gita di un giorno con tempo libero a San Gimignano e Siena

A good pick up and drop off tour. The guide was a microbiology student and quite profession and helpful who leverages WhatApp to identify the places we should visit on our own and also get picked up at the meting points. All good!

On July 8, 2026 I took the Florence Day Trip with Free Time in San Gimignano and Siena, run by Tramvia Napoli. The trip was quite a disaster. Many of the problems could have been prevented by having printed instructions available about meeting points. The first issue was finding the tour. There were several tour guides at the meeting point with flags and signs, but none for my tour. A guide from one of the other tours escorted me to the bus, which was waiting across the street from the other tours. When we got to San Gimignano, the tour spread out and people at the end couldn’t hear what was being said. Consequently, I didn’t know where the leaving meeting point would be. The tour guide later sent me an electronic link, but this only worked when internet was available. In these ancient towns with thick high walls, you can’t always get a signal. I did find my way to the meeting point but was cut off from the rest of the people by another big group. Then my tour got so far ahead I couldn’t see where they had gone and ended up having to backtrack to get to the bus, but I finally made it. Recognizing that I’m a slow walker, the tour guide gave me an electronic link to the bus location and suggested I take a taxi there when it was time to leave. Although he was trying to be helpful, this turned out to be a terrible idea. I started calling for a taxi about an hour ahead of the leave time. I called all the taxi numbers, but they were in Italian without an English option. I asked some kindly Italians to call a taxi for me, but there was no internet available, so I couldn't see the meeting location. I found a restaurant and ordered a coffee to get internet. Another helpful group of Italians called again, and a taxi finally arrived. Of course there was no internet in the taxi, so I spelled out the location for the driver. He had a lot of trouble understanding me but said he knew exactly where I was going. He dropped me in a completely wrong place. I later realized that he’d taken me to Campo car park rather than Campino Car park. If I’d had a written location rather than an electronic one, this confusion wouldn’t have happened. From then on, I was in constant contact with the tour guide. There were no signs or businesses where I was, so it took awhile to find my location which was in a place the bus couldn’t go. The tour guide had to call a taxi for me. The first taxi couldn’t find the location. (The location is an enormous famous gate to the city, and I stood right under it, but no taxi could be seen.) At this point the tour guide threatened to leave without me. Had this happened I would have called the police to help. (I would have also called my lawyer.) This situation could have been prevented by having the tour director keep track of everyone on the tour and by having printed directions and addresses for meeting points. I suggest that Viator review its relationship with Tramvia Napoli and assess their level of responsibility for tour participants. I should note that the scenery on this trip is lovely and the towns are interesting.

This was a fantastic day trip from Florence to Siena and San Gimignano. Our tour guide Andrea was fantastic, sharing fascinating stories about each place we visited. Having free time in both cities was a real treat. I highly recommend this tour to everyone.

This tour does exactly what it says - they take you to the two towns, give you a brief prior introduction to both places on the bus, set clear meeting times and places when to return to the bus, and leave you to explore by yourself. Perfect for us, not suitable if you want the services of a guide to tell you what you are looking at.

What the guide tells you can be read online. They drop you off in the cities, and that's it. Comfortable bus.

A convenient way to visit two medieval towns. Sarah our tour guide provided us with sufficient information before arriving the towns and gave us enough time to explore on our own. She even WhatsApp us the links to the various sites that we should not miss and our meeting points. The coach was clean and we had a good driver. Overall, a fantastic day

We enjoyed seeing these two beautiful medieval towns at our own pace. Our guide provided us with a list of attractions we could visit if we chose and made sure we knew where and when to meet. The transportation was comfortable once we learned how to operate the air vents.

A wonderful day spent in two charming towns. The bus ride through Tuscany was comfortable and relaxing. Our terrific tour guide Andrea gave us lots of information along the way. Andrea guided us in the towns before we had time to ourselves to explore.

The host was very friendly and organised, we were impressed that she could speak multiple languages. It was not a guided tour, they dropped us off to the locations and gave us time to explore the cities independently. We also appreciated the gelato store recommendation.

Great trip. Good time to hang out by ourselves. Good balance with tour guide. Recommend going to the meeting point early so you can pick your bus seat.