Culebra Snorkeling e giornata in spiaggia con pranzo e bevande

We booked this excursion last minute through Viator. The online booking instructions specifically said to call and text if a gluten-free meal was needed, so we did both. Unfortunately, no one responded. When we arrived, our messages hadn't even been read. To their credit, the staff did make an effort to find gluten-free bread, but we were charged an additional $6 for two slices. Check-in was confusing. We were told to wait outside while everyone else left. No one explained where we were supposed to go next. Thankfully, we went back inside to ask, and only then were we told to drive around the corner to meet everyone else. Had we not asked, we likely would have missed the boat. The boat itself was clean, and the four crew members were courteous upon arrival. The ride out was extremely rough. Many passengers were frightened, several were crying, and numerous people became seasick and vomited. Because of the conditions, we did not make it to Flamenco Beach, according to the captain. I chose not to snorkel and remained on the boat. After everyone else entered the water, the captain apparently assumed the boat was empty and began smoking a cigarette onboard. This was surprising because we had specifically been told on shore that smoking on the vessel was strictly prohibited. The ride back was even more disappointing. The captain appeared to be more interested in flirting with one of the guests than operating the boat. They spent time together on the bow before moving upstairs, where their behavior became uncomfortable for other passengers. The captain was so distracted that one of the deckhands ended up driving the boat back to the dock. The biggest disappointment came after the excursion. Once we returned to our condo, my husband realized he had lost his hearing aid—a medical device, not just a personal belonging. We called repeatedly, left multiple voicemails, sent emails, and contacted the company through Viator. We never received a single response or acknowledgment from anyone. While I appreciate the crew's effort to accommodate my gluten-free meal and found the boat to be clean, the lack of communication before and after the trip, the confusing boarding process, the captain's unprofessional behavior, and the complete absence of any follow-up regarding an expensive medical device left us extremely disappointed. Based on our experience, I would not recommend this excursion to my friends or family.

This was an amazing experience for us and our daughter’s first time to snorkel. The crew was amazing in the water and explaining things for us.

The ride to the island is a bit bumpy and made a couple people in our group sick so I would recommend taking some Dramamine. They provide food and drinks and will assist you with everything you need. The guides were very friendly and welcomed questions. We even threw around a football with them! I definitely recommend doing this with your friends and family.

Jay and his crew were absolutely amazing! We had the best time on this trip. We loved the snorkeling, the boat was nice and clean. Everything was well organized and planned, including the lunch! We would recommend this excursion to everyone!!

The boat ride was smooth and the staff were helpful. We saw a variety of fish, a couple turtles, and a Flounder. The beach was beautiful and the water was breathtaking. The drinks were fair. The overall experience was wonderful and would do it again!

Great experience and tour. Operators are nice. Just wish that they played some nice music while on Flamenco beach.

I wish I could give ZERO stars. as you can see in the descriptions and the emails and everything else it says to meet at 9AM or whichever time they give you. That is false!! The building and parking lots were empty when my group got there and when we tried calling them- they had changed the time on us without any notice and had apparently taken off for the day and refused to give us refunds or book for a different day. total scam

It was incredible, amazing! It was breathtaking, culebra has become my favorite beach, it was amazing!

We had a blast ! The staff was super informative , helpful , genuine and knowledgeable! 10/10 whole experience!

You'll be well fed, and snacks won't run out. The guides will be very nice, and safety precautions will seem to be met. Most of the guides, however, will not be from the Island; they will be staff workers from water tour companies that travel around the world. This diminishes the experience and is reflected in the music choice, setting the vibe for the tour. The boat felt a little dirty. I wish they had hosed the floor and seats off mid-trip because when barefoot and in little more than a swimsuit, looking and stepping on mushy wet crumbs, chips, and hair just feels nasty. One of the staff members had long black hair (I do too) and, after taking a swim, decided to brush out her wet hair and knots, openly disposing of her shed hair onto the wet boat floor in front of the food setup area. It was so gross to look at, as a long-haired girl who understands shedding and brushing, I would never. We all had to stand on her wet hair as we plated our lunch. Besides that, I was grateful to have gotten on the boat because they had to wait for me. While we did leave on time, give or take 3-4 minutes, I was late, the last one to board, and it must have been my fault. Let's be clear, they don't have to wait for anyone, so don't be late. We had planned to be super early and hang out in the marina since we were staying only 15 min away, but things had to change, and we decided to show up "on time," or so I thought. Every notification and ticket I received said 9 am. I filled out the paperwork and waivers in advance. But at 8:40, when I was 6 min away, I got a call (thank goodness) asking if I planned on arriving. I said yes and was informed that the "check-in" window was 8:00-8:45 am, and it had not closed! I was shocked and asked if they could wait since I was only 6 min out. They said the captain would be asked. I got a call back 2 min later and was told to go directly to the boat. I arrived at the address given, which was a shopping center with zero sinage or directions for the tour company. I called back and got no answer. I called again while driving around in a panic, asking anyone I saw if they knew where to go, and got no help, finaly they picked up, and I told them I was there but did not know where to go. The woman on the phone said to drive all the way to the end of the white gate (the equivalent of 2 long NYC streets), and they were the last ones. Well, that didn't work because one rusty iron white gate just turned into another, more modern-designed white gate, and kept going to a dead end. Again, I turned back and found 1 tour guide from another company to ask, and he said to go past the dead tree trunk painted like the PR flag and look for the small gate opening after that. Wow - anyway, I found it now 5 min past the 6 min I had promised, and saw the boat in the distance already loaded with people. In the end, I made it, stressed, embarrassed, frustrated, and with my BP sky high at this point. Yes, I likely missed the 1 notice that showed the check-in requirement, and that is me, but no follow-up email, text, or notification mentioned it, and I received several. Additionally, the woman giving me directions was clearly not the shopping center listed on their info could have been more specific about where to go. She did say she'd come out the gate, but when I drove by, no one was there. Still, at 8:52 am, I was parked and walking to the boat. Logistically, they could have done better, but they were within their right not to wait. They did, and my daughter and I still had a nice time once I calmed down. However, I did this tour with another company that charged about $120 more for two ppl It was worth the peace of mind because no detail was unclear, all boat staff were from the island, and the vibe was excellent start to finish. You get what you pay for. Read all the words and be 1 hr early - then you'll have a good time here (wear water shoes on the boat).