BEST DAY EVER
I CANT SPEAK HIGHLY ENOUGH OF THIS CRUISE. The staff were amazing and the whole day was fantastic. We had so much fun and we are oldies. In our 70's and 80's. The tables were set up so everyone got a view of the harbour and being on two levels it wasn't crowded and was such an organised cruise. The food was spot on with so much to choose from, hot and cold, seafood, roast, something for everyone and plenty of it. I recommend Vagabond 100% and with so many cruises to choose throughout the year you just can't be dissapointed.
Risposta dell'operatore
Hi there,
Thank you so much for such an uplifting review — it absolutely made our day. We’re thrilled to hear you had such a fantastic time on board, and it’s wonderful to know the cruise was comfortable and enjoyable for your group in the 70s and 80s.
Our team takes a lot of pride in the setup, service and food, so hearing that everything from the views to the buffet hit the mark really means a lot.
We truly appreciate your recommendation and your kind words. With so many cruises throughout the year, we’d be delighted to welcome you back whenever you feel like another day out on the Harbour.
Warm regards,
Michel
Vagabond Cruises
Dissapointing Melbourne Cup
Each year a group of us celebrate Melbourne Cup and this year I thought we would try a Cruise.
The Good
Dealing with company on line for payment and booking was great.We boarded and left on time. Drinks package price was great ad flowed well. Seating was very comfortable and was not overbooked or crowded. Lunch was served and was very nice and plenty for everyone.
The Not so Good
1. Bar tender on below deck was so miserable and rude to deal with
2. There was one small TV on bottom deck, could not hear it at all when race was on, because of glare could hardly see it and really ruined the actual reason we were on the boat "To see the Melbourne Cup". We couldn't even see or hear the leadup to the race which is all in the fun of the day. We left feeling very deflated about this.
3. There was no announcement about the sweeps starting, we had to go and look and line up for ever as 1 poor lady tried to manage it all.
4. With the Tea and Coffee Facilities, only full cream milk. There should always be a lite or skim milk on offer.
5. The cruise paperwork clearly stated in several places that the drinks package is for 3 hours. Would like to know why was shut off at 3.35pm??? Cruise was from 1-4pm. When we showed our ticket and questioned it we were told is what they do. This is false advertising.
I do feel like i have let my guests down by arranging this option for Melbourne Cup Cruise. The only thing that stops me rating it as Poor is the food and seating.
Unfortunately I would not do again and wouldn't recommend.
Regards Mel
Risposta dell'operatore
Hi Mel
Thank you for your patronage and review of your Melbourne Cup cruising experience which sounds like we didn't meet all of your expectations. I will look into this and speak to management. I have received your email and will get back to it promptly.
Regards,
Manager
