Colosseo, Palatino e Foro Romano Guida Live o App Audio

We are pleased to hear that the ticket purchasing process was smooth. However, we would like to clarify that we are not responsible for the management, organization, signage, or staff of the Colosseum and archaeological sites, as these are managed directly by the relevant authorities and are completely independent of our company. We are sorry that these aspects negatively affected your overall experience. We believe it would have been fairer if the review and rating of our service had focused specifically on the service we provided, while comments regarding the organization of the Colosseum were addressed directly to the site management. Thank you for your understanding.

We are sorry to read your review, but we would like to clarify a few important points: **1. Audio guide service** Our audio guides are used successfully every day by hundreds of customers without any issues. The system is regularly used by visitors to the Colosseum, Roman Forum, and Palatine Hill. **2. Link and internet connection** On the morning of your visit, we sent you the link and instructions to access the audio guide. You then attempted to download the application without a Wi-Fi connection. A stable internet connection is required to download and activate the app correctly before the visit. **3. Assistance provided** When you contacted us, we provided assistance and worked to identify the cause of the problem. We did not simply “blame” you; we explained the possible technical reasons why the application might not have worked correctly in your specific case. **4. Partial refund** Although the entrance tickets were provided correctly, we also issued you a **partial refund** as a gesture of goodwill. We believe this is an important detail that should also be mentioned when describing the overall experience. **5. Booking on the official Colosseum website** Regarding your suggestion to purchase entrance tickets directly from the official Colosseum website, we agree: purchasing directly from the official website is certainly a good option, **provided that tickets are available for the date and time you want**. Customers who book through our service are choosing additional services and assistance alongside their reservation. We are sorry that the experience did not meet your expectations, but we believe it is only fair to provide the complete context, including the assistance provided and the partial refund already issued.

Dear Guest, Thank you for your review! “Did exactly what it said on the tin” — that’s exactly what we aim for! Simple, smooth, and exactly as promised. We’re very happy to hear everything went perfectly with your Colosseum experience. Thank you for choosing us, and we hope to welcome you back to Rome soon! Best regards, Tour in the City Team

Dear Guest, Thank you for your feedback. We would like to clarify a few points regarding your experience. 1. TICKET PICK-UP AND COLOSSEUM ENTRANCE ARE TWO DIFFERENT LOCATIONS We are sorry if there was any confusion regarding the instructions. Please note, however, that the ticket collection point and the entrance to the archaeological area are not necessarily the same location, which may explain why you received different directions. 2. THE HEAT IS UNFORTUNATELY BEYOND OUR CONTROL As you mentioned yourself, Rome was extremely hot and crowded. In fact, you decided not to complete the visit because of the heat. While we completely understand this decision, weather conditions are obviously something that neither our company nor the audio guide can control. 3. AN AUDIO TOUR IS NOT FOR EVERY FAMILY You also mentioned that the audio tour was not the best choice for your family. We appreciate this observation, but this is ultimately a matter of personal preference rather than an issue with the service itself. 4. A LIVE GUIDE MAY INDEED BE A BETTER CHOICE FOR YOU We agree with your final comment: based on your preferences, a live guided tour would probably be a much better option for your family next time, as it provides more interaction and allows the guide to adapt the experience to the group. We appreciate your feedback and hope that, under better weather conditions and with a live guide, your next experience in Rome will be much more enjoyable. Best regards, Tour in the City Team

We find this review rather unfair, especially considering what you yourself have stated. **1. YOU BOOKED AT THE LAST MINUTE** You clearly state that **all guided services were already fully booked**, which is precisely why you chose the audio guide option. Unfortunately, when booking at the last minute during high season in Rome, availability is extremely limited. Next time, we strongly recommend booking earlier if you specifically want a live guided tour. **2. NOBODY FORCED YOU TO BOOK OUR SERVICE** The product, what is included, the type of experience and the price are clearly displayed **before completing the purchase**. You were free to accept those conditions or choose another service. **3. LAST-MINUTE TICKETS HAVE A DIFFERENT COST** One of the reasons we are able to offer availability when many other operators are completely sold out is because we have access to **special last-minute ticket solutions**, which can cost us significantly more than standard tickets — in some cases up to three times the normal cost. This is **clearly explained in the product description before purchase**. Therefore, criticizing the price afterwards while having knowingly booked a last-minute option does not give a fair representation of the service provided. **4. AN AUDIO GUIDE IS SUPPOSED TO PROVIDE FACTS AND HISTORY** You describe the content as containing “lots of facts about the Colosseum and the history of Rome,” but that is precisely the purpose of an audio guide to an archaeological and historical site. Calling historical information “fluff filler” is a matter of personal opinion, not evidence that the service was subpar. If a live guide was your preferred experience, the solution was simple: **book sufficiently in advance rather than waiting until all guided tours were sold out.** We accept criticism when a service is not delivered as advertised. However, in this case, you received the option you voluntarily selected, under conditions and at a price presented to you before payment.

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you had such a great time exploring Rome with Dennis! It is fantastic to know that you appreciated his knowledge of the city, patience, and personal attention, as well as those special stops for coffee, pasta, photos and even a little shopping along the way. Our golf cart tours are designed to offer a fun, comfortable and flexible way to discover Rome, and we are very happy that Dennis made your experience so memorable. We will be sure to share your kind words with him — he will be thrilled! Thank you for choosing us, and we hope to welcome you back to Rome again soon! 🇮🇹 Best regards, Tour in the City Team

We are sorry to read your review, but we strongly disagree with several of your comments and would like to clarify a few important points: **1. WHAT EXACTLY WAS “MISLEADING”?** You state that the tour description was “very misleading”, but you do not explain what exactly you found misleading. Without providing a specific example, it is impossible for us to understand or respond properly to such a serious statement. **2. WE DO NOT KNOW WHAT YOU ARE COMPARING THIS TOUR WITH** You do not mention whether you have visited the Colosseum before, which tours you may have taken, or what previous experience you are using as a comparison. Different tours have different itineraries, durations and conditions. **3. COLOSSEUM REGULATIONS HAVE CHANGED** The regulations for visiting the Colosseum have changed since last year. Visitors cannot remain inside the Colosseum indefinitely, and the visit is now limited to approximately **75 minutes**. This is a restriction imposed by the archaeological site and is completely outside the control of our company and our guides. **4. EXTREME HEAT AND CUSTOMER SAFETY** Rome is experiencing extremely high temperatures. Our guides have a responsibility to protect our guests and therefore try to minimize unnecessary time standing under direct sunlight whenever possible. This is done for the **comfort and safety of our customers**, not because the guide wants to “rush” the tour. For these reasons, we find it unfair to describe the experience simply as “misleading” and “rushed” without explaining what was allegedly misleading and without taking into consideration the current regulations and visiting conditions at the Colosseum. We are always willing to accept constructive criticism, but criticism should be based on **specific facts**, especially when making such strong claims publicly.

Hi, thank you so much for your wonderful review! We're delighted to hear that you enjoyed exploring the Colosseum, Palatine Hill, and Roman Forum. Summer heat in Rome can definitely be challenging, so we're especially happy that Stephanie's care, knowledge, and attention to everyone's well-being made such a positive difference. It's great to know she also went the extra mile to help you with a taxi after the tour. We truly appreciate your kind words and hope to welcome you back for another unforgettable experience in Rome! 😊

Thank you so much for your wonderful review! We’re truly delighted to hear that you enjoyed your experience at the Colosseum and that our guide helped bring this incredible site to life. It’s exactly what we aim for—making history engaging, informative, and memorable. We especially love that you mentioned Palatine Hill! It’s often an unexpected highlight for many visitors, and we’re so glad it turned out to be such a pleasant surprise for your group as well. Thank you again for your recommendation—we hope to welcome you back to Rome for another unforgettable experience soon!