Brisbane Aeroporto: Trasferimento condiviso a Brisbane

What a lovely review — thank you so much! 😊 I’m really glad everything came together so smoothly, especially with a flight to catch. It’s great to hear the tracking and updates made the pickup easy and that you were dropped right at the International Terminal without any fuss. And thank you for your kind words about our staff — that’s always wonderful to hear. We’re very happy you chose us over public transport this time, and hopefully we’ll have you travelling with us again on your next trip! Warm regards, Joanna – Customer Service

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand how frustrating such a long wait would have been after your flight. I believe this has already been addressed in the separate email we sent regarding your concerns, where we provided an explanation of what occurred. While we appreciate that this doesn’t change the inconvenience you experienced on the day, we do hope it helped clarify the circumstances surrounding your booking. Thank you again for bringing this to our attention. We genuinely value your feedback, as it helps us continue improving our communication and booking process for future passengers. Warm regards, Joanna – Customer Service

I’m so sorry to hear about your experience and the frustration this caused, especially after arriving in a new country. I can understand how disappointing it would have been to receive a confirmed pickup time and then encounter further issues with the alternative transport. If we’re unable to reach a passenger, we do try to arrange another option where possible, and I’m sorry the Uber provided wasn’t suitable for your group and luggage. If you’re still waiting on your refund, please email your booking ID to customerservice@cxn.com.au so I can personally look into it and follow it up for you. Kind regards, Joanna – Customer Service

Thank you for taking the time to share your experience. We’re really pleased to hear our Con-X-ion team looked after you well. I’m sorry you had issues with your booking, but I’m glad our staff were able to assist on the day. Thank you as well for recognising their efforts—it really means a lot, and I’ll be sure to pass your kind words on to the team. Warm regards, Joanna – Customer Service

I’m very sorry to hear how disappointed you are. This is certainly not the experience we want for any passenger, especially a senior traveller. If you’d like us to review what happened, please email your booking ID and details to customerservice@cxn.com.au. We’d be happy to investigate the circumstances and provide a full response. Kind regards, Joanna – Customer Service

I’m really sorry this happened — I can imagine how frustrating it must have been arriving and not having your shuttle there, especially after already paying for the service. Our phone lines do run 24/7, though at times there can be a bit of a wait if it’s busy. That said, we’d really like to look into what happened here. If you’re happy to, please send your booking ID to customerservice@cxn.com.au and we’ll follow it up properly. Kind regards, Joanna – Customer Service

I’m really sorry to read about what happened and can understand how frustrating it must have been to wait so long at the airport before needing to take a taxi. That certainly isn’t the experience we want for our passengers. If you’re able to, please send your booking details to customerservice@cxn.com.au so we can personally look into what may have happened with the Viator booking and review this further for you. Kind regards, Joanna – Customer Service

We’re truly sorry to hear about the experience you’ve had — that is certainly not the level of service we aim to deliver. To help us investigate the matter thoroughly, could you kindly provide your Booking ID number? This will allow us to review the details of your reservation and determine what went wrong during your scheduled pickup. You’re also welcome to send us an email at customerservice@con-x-ion.com.au so we can assist you directly. We appreciate your patience and look forward to resolving this matter for you.