Tried to take a walking tour provided by this company, but no one was there. I called their customer service number and was given a description of a person, but that didn’t match what the operator ended up telling me. They continue to harass me after requesting a refund. Just a gross company.
Once again, the same person has written two reviews that is against TripAdvisor/Viator rules. There is an image of the meeting point on the product and the confirmation. It is a picture of the Subway station. The words "Meet Between The Subway Stairs" are very visible on the picture and there is a white star also on the picture where the guide stands. The guide was at the spot, holding a Boston 101: Historical Walking Tour sign. He is 6-2 & wears a yellow tri-corner hat, shouting out the tour name. All the other people found him. Thousands of people find us every year. There is another guide doing a different tour nearby. Our people goes to him in error and he sends them to us. We reciprocate when his people come to us. The fact that the other guide wasn't mentioned is interesting because it means the guest wasn't able to find either guide. The guest also provided a picture of the meeting site showing we weren't there. Forensics showed the picture was taken at 3:38 pm. The tour started at 11 am and was long gone. The picture was a lie. Please give her review no credibility.
