Basilica di San Pietro Salta la Coda

Dear customer, Thank you for your feedback. We are sorry that you had to wait longer than expected before entering St. Peter’s Basilica. We would like to clarify that the “skip the line” service gives access to the reserved entry procedure, which is separate from the regular public queue. However, it does not allow visitors to bypass the mandatory security checks managed by the Vatican authorities. On very busy days, the reserved access line can also experience delays due to crowd control, security procedures, or limited scanner availability. We understand that waiting more than one hour can be frustrating, especially after booking a fast-track service, and we are sorry that this affected your experience. Unfortunately, the final timing of entry depends on Vatican security operations and visitor flow, which are outside our direct control. Kind regards, Gyash Tours

ear customer, Thank you for your feedback. We are glad to know that the service helped you access St. Peter’s Basilica through the fast-track entry and avoid the regular queue. We understand your comment regarding the price. The service does not only cover the short accompanied walk to the entrance, but also the reservation management, on-site assistance, coordination with the access procedure, and the possibility to use the reserved entry system instead of waiting in the standard line. We appreciate your review and hope you still enjoyed your visit to St. Peter’s Basilica. Kind regards, Gyash Tours

Dear customer, We are very sorry to read that your experience was affected by the long waiting time and the extreme heat. However, we would like to clarify that access to St. Peter’s Basilica, the management of the security checks, the number of scanners available, and any priority access granted by the Vatican authorities are not managed by our company and are completely outside our control. The “skip the line” service allows customers to join the reserved access procedure, but it does not allow anyone to bypass the mandatory Vatican security checks, which apply to all visitors. On certain days, especially when there are religious services, official Vatican activities, large crowds, or security limitations, waiting times may unfortunately increase despite the reserved access. We fully understand your frustration, especially given the high temperatures, and we are sincerely sorry that you decided to leave before entering. At the same time, the issues described in your review refer to the organization of the Basilica entrance and Vatican security procedures, not to a failure of our staff or of the service booked through us. Kind regards, Gyash Tours

Dear Customer, Thank you very much for your kind review. We are delighted to hear that you had such a beautiful experience and that our guide helped make your visit unforgettable. We truly appreciate your feedback. Kind regards, Gyash Tours

Dear Customer, Thank you very much for your kind review. We are delighted to hear that you avoided the long lines and were able to enjoy St. Peter’s Basilica at your own pace. We completely agree: the Basilica is truly spectacular and a must-see when visiting Rome. Kind regards, Gyash Tours

Dear Customer, We strongly reject this accusation, which we consider false and defamatory. The tickets provided by our agency come from the official ticket office of St. Peter’s Basilica and are original. All tickets are issued on A4 sheets and include a QR code, the full name of the visitors, the booking date, and the scheduled entrance time. Our staff accompanied the group according to the service purchased. We therefore reject any suggestion that the tickets were fake or that our company acted improperly. Kind regards,

Thank you very much for your kind feedback! We’re delighted to hear that Juan took such good care of you and made everything smooth from the very beginning, even finding your tickets quickly by name. It’s wonderful to know that his friendly attitude, insights, and assistance helped you get to the right place without stress. We’ll be happy to share your lovely words with Juan. Best regards, Gyash Tours

Thank you very much for your kind feedback! We’re happy to hear that everything was easy and quick, and that our guide helped you reach the entrance smoothly. This experience is designed exactly for guests who want convenient access without a full guided tour, so we’re glad it worked well for you. Thank you for recommending us! Best regards, Gyash Tours