Visite privée, journée complète au Machu Picchu avec déjeuner

Dear Daniela Thank you so much for your kind message! 🌟 We’re so glad to hear that you had such an enjoyable experience with Franklin — he’ll be thrilled to know you appreciated his guidance and the great photos and videos he helped capture. 📸💛 We’re delighted that you loved Moray, the Salt Flats, and Machu Picchu — such breathtaking places! 🇵🇪✨ Thank you for recommending Waman Adventures, and we hope to welcome you back soon for another unforgettable journey! 🌄 Warm regards,

Dear Diego Thank you so much for your lovely review! 🌟 We’re delighted to hear that you had such an amazing private experience visiting Moray, the Salineras, and Machu Picchu with Franklin. He’ll be thrilled to know that his detailed explanations, attentiveness, and photography skills helped make your trip truly special. 📸💛 We’re also glad you enjoyed his local recommendations and the smooth coordination throughout your journey. It’s wonderful to know you’d recommend Waman Adventures all the way from Mexico — that means a lot to us! 🇲🇽✨ Thank you again for trusting us with your adventure in Peru. We’ll be waiting with open arms for your next visit! 🌄💚 Warm regards,

Dear Claudia Jelinek I hope you are doing very well. We sincerely appreciate you taking the time to write to us, and we would like to clearly and respectfully explain what happened with your reservation request. Your booking request was received on July 11th at 10:55 a.m. via the Tripadvisor/Viator platform, who sent us the reservation as intermediaries. That same day, at 1:45 p.m., we proceeded with the official cancellation after verifying that there were no available entrance tickets to Machu Picchu for the requested date: July 21st. We would like to clarify that ticket availability for Machu Picchu is managed solely by the Ministry of Culture of Peru, not by us as the local operator. The official ticketing system operates in real time and is accessed simultaneously by thousands of agencies and users, which means that availability can disappear within minutes. Although the platform may have shown availability at the time of booking, by the time we checked the official system, the tickets were already sold out. As a responsible operator, we are obligated to verify the actual availability of all services before sending a formal confirmation to the passenger. In your case, no confirmation was sent and no passenger details were requested, precisely because we could not move forward without ensuring that entrance to Machu Picchu was guaranteed. Out of respect and transparency, we chose to act quickly and cancel the reservation immediately to avoid causing you any further inconvenience or unnecessary charges. It is also important to highlight that, upon cancellation, we immediately requested a refund through the platform, which is also acting diligently to return your payment. According to their policy, this process may take between 3 to 7 business days, depending on your payment method and bank processing times. From our side, we have acted ethically, transparently, and swiftly, with the sole purpose of protecting your interests. We fully understand your frustration, but please rest assured that our intention was never to negatively impact your experience, but rather to protect you from a situation beyond our control. We truly appreciate your understanding, and we remain at your disposal should you wish to reschedule your trip or if we can assist you in any other way. With sincere respect and appreciation,

Thank you so much, Bozena, Ana, and Wendy! 🌟 We are truly grateful for your kind words and thrilled to hear that Yeny made such a positive impact on your experience. Her compassion, attentiveness, and commitment to each traveler's well-being are exactly what we strive for. Knowing that she supported you with accessibility, answered your questions with care, and ensured you made the most of your trip fills us with pride. Thank you for choosing us, we hope to welcome you back on another unforgettable adventure! 💛✈️🌄 Warm regards,

Dear Joan Thank you so much for your kind words! We’re delighted to hear that your experience in Peru was truly magical and lived up to your expectations. Yeny is indeed a fantastic guide, and we’re thrilled that her knowledge, insights, and thoughtful approach made your journey even more special. Your appreciation means the world to us, and we hope to welcome you back for another unforgettable adventure in the future!

Hola 👋¡Muchísimas gracias por tus amables palabras! 😊 Nos alegra saber que tu experiencia fue extraordinaria y que pudimos cumplir con tus expectativas. En Waman Adventures, nos esforzamos por mantener siempre la calidad de nuestro servicio, y comentarios como el tuyo nos motivan a seguir mejorando cada día. También agradecemos mucho que hayas destacado a Yenny , es un placer contar con guías tan dedicados y apasionados. ¡Te esperamos en futuras aventuras! 🌟 Saludos cordiales,

Hola R-p-ram1 ,muchas gracias por tu recomendación y por compartir tu experiencia con nosotros, realmente nos sentimos muy felices de saber que tu aventura en Perú fue excelente ,nuestro guía Franklin y todo el equipo de Waman Adventures agradecemos tus amables palabras . Esperamos que guarde un bonito recuerdo de nosotros y que vuelva pronto .🤗🤗🤗 Saludos Cordiales .