Visite privée de Tokyo : teamLab Borderless et Tokyo City View

There was a young tour guide who was very nice but didn’t seem like she knew the plan (we learned later she had no info from the company) and she was with an older gentleman who was very pushy and opinionated about what we should and shouldn’t do - he insisted there was no need to do the Tokyo sky deck which was included and enjoyed: he rushed us through team labs saying we would need to finish the whole tour by 6:30 even though our itinerary said 8pm. There is not much historical or cultural information shared. And overall it was a significant disappointment after spending so much money for our family of four. We have taken Tours from Viator for many years, and this was our single worst experience. The lady was incredibly nice and understood or frustration, but the older man was domineering and insistent and not listening to us when we tried to let him know that our expectations are different. Would not recommend this tour to anyone if it’s like what we did today. Very disappointed with Viator.

Myat was very friendly, accommodating, and was willing to learn which was most appreciated. We mainly booked because it was the only way to get a ticket for Teamlabs Borderless which was sold out more than 6 weeks prior to travel for the dates I needed/wanted to go. It is very helpful to have a guide to Borderless who can make sure you hit every room but also have some inkling of where the photos should be taken. Most useful was that she essentially turned into our personal photographer, which was appreciated. The tour was quite expensive for a two hour experience which was one of the negatives. Part of why it may have been cut short was because our kids foolishly skipped breakfast and so were starving during and afterwards. So right after we were done we just ate right there in the same mall where Borderless was, and she certainly didn’t need to sit with us to watch us eat.

Thatcher was Amazing! She was was very helpful with guiding us through TeamLabs/ Tokyo Tower. I would recommend this tour.

This was a great way to see the museum. Our tour guide, Hibiki, knew this area of the city and was able to navigate us through the museum to make sure we didn’t miss a thing. She recommended a visit to the tea room inside the museum and it turned out to be our favorite part. We were impressed with all of the knowledge she freely shared about Tokyo and Japan in general. It was a joy to spend the afternoon with her.

+2

A wonderful evening of immersive digital art experiences and Tokyo City view. Linh guided us through the whole experience with energy and enthusiasm. Must do in Tokyo.

If you love art and are open to futuristic interactive experience, we really enjoyed our time here and our guide was great