Visite guidée d'Auschwitz avec minivan au départ de Cracovie

If I could rate less than 1 star I would. We booked this trip through Viator and was told the night before at 18:00 our trip was cancelled, leaving me and my partner gutted we were missing out on something so interesting to us. When I asked why we were unable to attend I was told it was because the late booking we made a week before the trip. However, it does not state anywhere that there is a risk of not getting tickets, it still lets you buy the tour. Had we have known there was a risk of not receiving tickets we would have planned our day better but instead was left stranded on our last day in Krakow with every other tour of interest understandably fully booked.

We never got to go on the tour I booked it and paid for the tickets and 3 hours later they cancelled the tour and as yet no refund absolutely disgusting no response from my email they said it was due to the weather but nonsense it was a beautiful day

Hotel pickup was excellent and timely. Once all persons were collected Eugene made easy work of getting to Auschwitz museum. He made sure we knew all the details needed before handing us over to our very knowledgeable tour guide. Great experience considering the subject matter. Would definitely recommend despite the early start.

It was an excellent and very well organised tour. The price was reasonable. The van was big enough, clean and very convenient. The driver Eugene contacted us in advance, providing all necessary information about the trip and the pick up point. He met us on time very close to the place we stay on one way street and was very helpful during the voyage. Highly recommended.

Finally checked this off of my bucket list. Long overdue, but this experience was well worth the wait. Seeing the camps themselves is just breathtaking. Too hard to describe. One has to see for him or herself. So, I’ll focus on the tour package. Pickup was smooth and seamless, as was the drop-off at the end. Our driver, Eugene, was just fantastic. At one point, he expertly avoided a deer who jumped in front of the minivan!. He was an excellent driver and coordinator. All of his instructions were clear and easy to understand. The female guide, at the camps, was informative and professional. Highly recommend this company. Well done!

Our driver, Eugene, was very patient with us as I apparently gave him the wrong hotel name (there are more than 1 hotels in Krakow with the same name) for a very early morning pickup. The pickup was supposed to have been around 7 am, but they had to change it to 5:30 due to the demands of the museum. Once we got to Auschwitz, our instructions were very clear which is always nice with these tours. He handed us off to Anna who escorted us through Auschwitz and then Birkenau. She was very knowledgable about both and told us that her grandfather was part of the rescue medical team that went into Birkenau after liberatlon to try and help the remaining survivors. Admittedly, Auschwitz is trying to process thousands of visitors every day, but that part of the tour felt rushed. We had to quickly move through some of the blocks, and I don't blame this on her but rather on the sheer need to process that many visitors.

It was a truly inspiring and meaningful experience. Eugene was an excellent guide: attentive, punctual, clear, and empathetic. He has a deep knowledge of the subject and manages to convey it with both sensitivity and insight.

My friend Iara and I had an excellent experience, we were attended by Eugênio who guided us with great kindness and clarity throughout the entire journey and visit. Thank you for the rich experience we had. It was fantastic.

+6

Eugene was very knowledgeable. Pick up and drop off at hotel was appreciated

We had the privilege of having Eugene as our tour guide during our visit to Auschwitz, and we honestly couldn’t have asked for a better guide. Eugene was incredibly knowledgeable, respectful and compassionate throughout the entire tour. He explained such a difficult and emotional part of history with so much care, giving us time to take everything in while making sure we understood the significance of what we were seeing. His passion for sharing the history really came through, and the way he told the stories made the experience feel very personal and meaningful rather than simply being a tour. Auschwitz is somewhere everyone should visit if they have the opportunity, and having Eugene guide us made an already unforgettable experience even more special. We are extremely grateful for his time, knowledge and the way he conducted the tour with such dignity and respect. Thank you, Eugene, for an experience we will never forget. ❤️ Robyn and Skye!

+2