Visite en bus du défilé des pingouins de Puffing Billy et Phillip Island

For a must see experience this activity did not live up to expectations. There was limited communication from the tour guide about the sites we were seeing and what to bring. The tour guide bus was clearly one of the older models- little leg room, no padding in the seats leading to different joint pains, and windows seal breaking staining clothes. While sitting on the trains ledge was cool and the views beautiful there was little context about what you were seeing and your view could be blocked by someone taking a rail seat- none was communicated prior. The pegiun parade was the highlight but lack of organization at the site made it a mad dash to get to general seats and many tourists could not follow simple rules of not talking and no phones out which took away from the experience and more importantly disrupted the natural behaviors of the penguins. Also tourists have the common decency to leave wildlife alone! Then there were no meals provided (it said food will not be provided in the descriptions) so the expectation was that you would stop at a well stocked gas station, a take away restaurant or something. There was no opportunity. The food was slow to be delivered at the train station and the gas station was underwhelming with just snacks. So leaving at 10:30 am-9:00 pm with out a full meal or chance something more filling was rough. Thank goodness I always bring multiple snacks to help tied me over but I know other were not as lucky. Overall, the penguins were the redeeming factor for this activity and there needs to be some structural changes to help improve the overall experience.

Had an awesome time despite the terrible weather. Big props to our guide and driver Simon for keeping everything lively and on schedule. Surprise highlight for me was the Puffing Billy Railway. Made me feel like a kid again.

It was a very great experience. I truly enjoyed the ride. The only thing is I couldn't sit on the bridge side

I wanted to take a moment to say a big thank to our guide Mr.Martin (Marty). He was have been one of the best tour guides we’ve ever had — extremely professional and genuinely friendly throughout the day. The trip to Puffing Billy and then on to Philip Island for the Penguin Parade was wonderful, and he made it even better. Unlike other guides who keep talking non-stop just to stay “engaged,” he struck the perfect balance. He gave us our own space and time to quietly enjoy the scenic drive and the beautiful views, while still sharing all the important information and interesting trivia at the right moments. It made the whole experience so much more relaxing and memorable. Martin, Thank you for your excellent guiding style — we really appreciated it! Wishing you all the best, Atul

Be prepared for the massive amount of tourists at the penguins. Take noise cancelling headphones. My coach driver was the nicest fellow and very pleasant. Loved how the puffing Billy was mostly run by volunteers who were all so happy and helpful. Beautiful scenery and our tour guide went out of his way to help make it memorable.

Simon the bus driver and guide was amazing. It's was a cold day but we did see some penguins at the end. Simon did take us on small detour to see kangaroos in the wild which was amazing surprise addition to tour.

This was a brilliant experience, great value for money and would recommend to everyone. Especially since the activities are a fair ways out of Melbourne, it was really convenient to have them combined into a tour with transport provided. Our guide, Marty, was amazing and brought good energy for the whole day!

I recently took a tour with Martin, and he was fantastic! His kindness and patience made the experience enjoyable. One memorable moment was when he stopped the bus so we could observe a family of baby geese. Martin’s passion for his role and his ability to engage with guests truly enhanced our journey. He’s a valuable asset to the company, and I highly recommend his tours!

The guide was friendly, informative, and well organized throughout the tour. The itinerary was enjoyable, with enough time at each stop to explore and take photos. Everything ran smoothly, and it was definitely time well spent. I would happily recommend this tour to others visiting Melbourne.

We recently joined the Puffing Billy and Penguin Parade tour departing from Hotel Windsor in Melbourne CBD and had a very enjoyable experience overall. A special mention to Terry, who was highly organised from the start. He efficiently checked passengers in, assigned seats, and ensured a smooth departure. Throughout the day, he carefully conducted head counts before leaving each stop, helping everyone feel well looked after. One area for improvement is the amount of commentary during the coach journey. Terry was clearly knowledgeable and enthusiastic, and the information he shared was interesting and informative. However, the commentary began soon after departure and continued for much of the trip with only brief pauses. As the drive from Melbourne CBD to the first stop is over an hour, some passengers may appreciate longer breaks from the microphone to relax, enjoy the scenery, chat with others, or simply rest. At times, it was difficult to hold conversations, and even passengers wearing headphones could still hear the commentary. While I appreciate Terry’s efforts to keep guests informed and engaged, incorporating more quiet travel time between commentary segments could make the journey more comfortable for a wider range of passengers. That said, the tour was well organised, the attractions were excellent, and Terry’s closing remarks on the return journey to Melbourne were warm, engaging, and a great way to end the day. Overall, we had a positive experience and would recommend the tour to others. Thank you to Terry and the team for an enjoyable day.