As we had no tickets we cannot review This was a glorified bus tour We did ask the driver about the tickets and guide So annoyed as we came to Rome to see all the sights and we’re unable to do so We tried to call local number but no one answered
Dear Guest, Thank you for the time dedicated for the writing of this review. However, this review cannot be acceptable in any way as it does not stand on a substantiated reason. We clarified you point by point in our previous conversation via Viator all the concerns you had about the tour option you had reserved and purchased. We will try to summarise and clarify them once again here, as transparency is one of our most distinguished qualities. - The tour option of your choice : Shared Tour - NO TICKETS Included only: - Professional English-speaking Driver and vehicle full time. - Lunch in a typical roman restaurant Not Included: -Tour Guide. - Skip-The-Line Tickets Colosseum. - Skip-The-Line Tickets Vatican Museums and Sistine Chapel. All inclusions/ exclusions and accordingly prices for each option appear very clear in the tour overview. Skip the Line Tickets to the attractions and tour guide as per tour description are upgradable and included ONLY in the All - Inclusive and Private tour option , accordingly the amount is higher. Our Guests opt for ALL -inclusive (more expensive) or a Shared tour (lower price) without the SKIP THE LINE visiting the attractions from the exterior. It is a free choice to fit the desired travel budget and to meet the needs of all our Guests. We DO NOT OPERATE with bus that cannot access the historical centre. We operate ONLY with luxury vehicles up to 8 travelers. Although you have opted for and purchased a shared tour, exclusively for you, you had a Mercedes VClass full time with an English professional speaking driver guide. Our driver Giovanni is part of our team and explained well during the tour what was included by showing you your voucher. He took you giving historical explanations to all the sights in Rome (as per tour description) and also to the restaurant where you had a full lunch included. In conclusion you had in this tour all was advertised and expected relative to the choosen option. Kind Regards
