Visite de l'Alhambra et du Généralife avec audioguide
Description
Un autre type de visite avec audioguide. Il dure environ trois heures. L'audioguide vous fera découvrir l'histoire, l'architecture et les détails décoratifs des Palais Nasrides. Le reste du monument peut être visité gratuitement pendant les heures d'ouverture.
Options de l'excursion
Itinéraire
Palais Nasrides
Palais Carlos V
Le Generalife est un complexe historique de palais d'été et de jardins situé à Grenade, en Espagne. Il a été construit au 13ème siècle comme retraite pour les sultans nasrides de l'Alhambra. Connu pour son architecture mauresque époustouflante, ses jardins luxuriants et ses fontaines tranquilles, le Generalife offre une évasion sereine avec une vue imprenable sur les montagnes environnantes et l'Alhambra. C'est un site du patrimoine mondial de l'UNESCO et un chef-d'œuvre de la conception paysagère islamique
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Transports en commun disponibles à proximité
- Déconseillé aux voyageurs avec des problèmes cardiovasculaires
- Convient à toutes les conditions physiques
- Si la réservation est faite moins d'une semaine à l'avance, une place sur la visite générale du monument ne peut pas être garantie, mais vous serez donné l'entrée au monument si disponible et 80 pour cent du montant sera remboursé.
- Aucun changement de jour ou de nom n'est autorisé en raison des règlements du monument. Les billets sont nominatifs, personnels et non transférables pour éviter la revente et pour des raisons de sécurité.
- Il est obligatoire de se munir de la carte d'identité ou du passeport original pour accéder au monument.
- Le dimanche et le lundi, nous n'assistons pas par téléphone, seulement par courrier en raison du repos du personnel.
- Les visiteurs doivent être disponibles de 09h00 à 20h00 pour tout changement. L'Alhambra est le monument le plus visité d'Espagne et dispose de places limitées, il n'accueille pas de visiteurs. Les visiteurs doivent s'adapter à sa disponibilité et à ses règles.
- La réservation du produit implique l'acceptation de toute modification d'horaire dans les heures d'ouverture du monument sans droit au remboursement.
- Nous utilisons la confirmation manuelle pour sécuriser les billets dans un délai maximum de 72 heures. Tout message insistant sur une confirmation avant 72 heures entraînera le rejet de votre demande de réservation.
Avis(89)
Very disappointed Even though I had my reservation, the right one... I could not enter. It seems that I also needed to send an unspecified email.
Félicitations ! Vous êtes la cliente du mois. On vous a écrit cinq fois, mais vous n'avez répondu à aucun de ces messages. Vous aviez des tickets, mais comme vous n'avez pas répondu, ils ont été annulés sans que vous puissiez y accéder. Vous remportez le prix des plus incompétents du mois.
Viator was an excellent partner. Another operator canceled my tickets (bought months before) 2 days before the date, Viator got them and confirmed in less than 1 day, I am grateful for that. It is a very beautiful experience in a magical place. We must go with time, without haste and enjoy the peace that transmits the place
Can’t see how this cost £67. Was directed to down load an app on my phone as the guide. Terrible app with no signage at the site to tell you which section to play. Also cuts out every time your phone shuts due to being inactive. Ie using the app doesn’t keep the phone active. App also closes if you take a picture. Basically a rip off when a normal entry ticket is so much cheaper.
VIATOR app is not ours, this opinion is not about us, is about Viator. And you make a reservation for a ticket the day before, you got a ticket when are sold our until june. For that you pay more, we don´t have to work hours to get you a ticket if you made like the rest of visitors one month ago. This review is stupid
Don't recommend, booked and never heard anything back, chased TripAdvisor for an answer the evening before the tour and they were useless. The booking was then cancelled at 20:30 the day before. It seems you aren't actually making a booking, all TripAdvisor do after you've booked is ask the operator if they can fulfil it, total waste of time and effort.
False, you never had a reservation, just inly a petition but we can not teach to read to people. Then don´t lose your time create lies in Viator Thanks
A trip to visit the Alhambra and Generalife my son and I were very much looking forward to turned into a very disappointing experience. Booking this tour with Viator was a breeze, but the operator in Granada turned out to be very unprofessional. It all started with very confusing instructions for the meeting place. When I finally found the meeting place, a hot and humid tour office with hundreds of people crowded together, the tour guide was nowhere to be seen. I asked for them, and no one seemed to know them. I texted them, they told me “We're in peak season. It's normal for the crowds to be high.” Then it got worse. The person went on to rail against Viator itself, saying that they take 40% commission and telling us that we should feel “privileged” that we were able to get tickets even when we didn’t book the tour with much time in advance. At this point, I was only asking for guidance and for the tour guide to make a reasonable effort to meet us somewhere. We were then accused of “making things difficult.” In the end, they texted me 30 minutes later than the time the tour was supposed to start to let us know that the tour was departing without us. Like I said at the beginning, booking with Viator was a breeze, but the tour can only be as good as the tour company Viator works with at the location and this particular tour operator turned out to be a disaster. You’re better off booking this tour by yourself and buying your tickets straight from the Alhambra website with an audio guide included.
Dear visitor, we just have to make one comment about this. Next time, read the messages, emails, and reservation voucher, and go to the meeting point that was indicated. That way, you won't have any problems. And the workers will also feel respected.
That the tour was cancelled 1 hour before it was supposed to go ahead. If it had been our last day here we would have missed what you come to see in Granada.
This visitor has scammed us out of €45 using Viator's customer service. The guided tour was cancelled because we did not reach the minimum number of participants necessary to pay the guide which costs 200 euros and you have paid 30 euros for the guided tour, therefore we have sent you your tickets and refunded you the proportional part of the amount. However, you are trying to swindle us out of that amount and get your tour for free, but we do not tolerate such things. That is an attempt of robbery, in Spain and in any other country Thanks for your comments you help us uncover customers who are trying to take advantage and make a profit.
Everything was flawless. We made the reservation at short notice and yet they responded promptly and provided us with all the necessary information. Our guide, Juan Carlos, was excellent: very pleasant, with a great sense of humor and full of interesting facts.
Two and a half hours tour of the wonderful Alhambra. Gustavo was very good and competent. He spoke in English and Spanish. Very easy to follow
Horrible experience, I booked the tour for our anniversary, the tour operator canceled the tour a few hours before the event, imagine spending money on travel, under their strict advice you book an hotel to sleep in Granada the night before in order to avoid delay at the meeting point of the tour, and then wake up at dawn and find as a good morning the mail message "the tour has been canceled for unknown reasons" two hours from the beginning. We had to buy way more expensive last minute tickets or we would have missed the opportunity to see the Alhambra after all our efforts. It was a nightmare. Fortunately we have solved with tour operators much more serious than this. Never again, no customer support, not even answering the phone.
Let's talk about the real facts that everyone can check. Today, May 27th, in our tripadvisor profile TEC 2023 we have 692 reviews. 641 with a rating of excellent and an overall rating of 4.8 out of 5. Now let's talk about your subjective opinion Unknown reason no, customer support is Viator, we didn´t cancelled. You have your tour cancelled because you don´t want pay for the guide, you want paid half cost ...but it´s better don´t pay. You don´t resolve anything because you don´t have tickets for tomorrow and never for today. Real nightmare is ours, is for this city but at end it is finish Thanks God
They get last minute tickets off of the official Alhambra website for about 18 euros for whichever times are still available. Our confirmed reservation (1 month ahead) was for 10 am but the tickets they got us the night before were for 5:30 pm which meant one member could no longer attend because of scheduling. Thats not all, NO tour guide was provided. They did refund 70% but we could have still paid significantly less if we got last minute tickets ourselves on the website. 18 euro x 3 instead of that plus about 70 euro they made for getting us the tickets. My advice is to book months in advance on the official website.
In the web site you don´t have disponibility until 15th of June. You made the petition 9 of may, no one month before. Then we already have two false facts. If you think it is so easy to look for those tickets in the Alhambra system, try it yourself and stay checking the system for 20 hours a day, maybe then you will understand how many people should charge 50 euros per ticket. We don´t charge 70 euros, that is also false because the forty per cent is for this plataform Then We have looked for a general ticket for you when nobody can get tickets only for 30 euros, ten for person. Bad bussiness for us, we will choose better customers to give our service. You are welcome
