Vallée sacrée et Machu Picchu 2 jours 1 nuit

We booked with the agency at the last minute because another agency canceled our reservation, Alexander was very attentive and explained the way to get entrance tickets to Machu Picchu, we did the 3 hour line but finally we had the tickets, grateful with the attention of the agency everything well coordinated, the guides very good,

Start to finish awful experience. Would not recommend to my worst enemy. Tour guides were rude, disorganised and agency didn’t buy us tickets to Machu Picchu! The entire tour was done through text message. When booking, the description states we would get a visit from our tour guide the day before we leave to go over the itinerary and receive our tickets. We received a message from the agency with the itinerary and when I asked for the tickets I was ignored. Firstly the tour had 21 people when it should have been a max of 15 (including two crying infant children - cried all day!). The bus was cramped and the driver drove extremely irresponsibly, I have a bruise on my shoulder and knee from the handle smashing into me for 5/6 hours. We had to make our own way to the train station as the first guide was clearly paid for the first day and not to accompany us to Machu Picchu (Seperate tour). The guide meeting us at the train station didn’t speak any English. We waited for a collective of 5 hours in queue. Throughout the two days when I asked why we were queuing, I was ignored by the agency and guides. When I pushed the agency for an answer, they told us it was the only way we would get into Machu Picchu, after speaking to other people in Machu Picchu that day, it was a clear blatant lie. Other people did not have to wait in line as their tour companies had bought the tickets online, the tour company obviously did not buy the tickets and made us sit in line to fix their mistake. We were told to wake up at 6 am to get into a queue that we did not need to be at till 8:30, (not getting tickets till 9 - missing our hotel breakfast), after queuing for 2 hours the day before just to register ourselves (something the tour company should have done months ago when we booked this tour!) When our separate guide for Machu Picchu (over 2 days had 4 guides, only two of whom spoke minimal English) met us at the mountain, he said he wanted to go to the bathroom, we told him we would wait for him in line (not wanting to wait for the line to get longer after waiting 5 hrs total already), as we waited he approached us, was extremely rude and told us he would not be our guide. We therefore had to go into Machu Picchu alone. Experience was tainted as I had the other guides messaging telling us we should have waited in a longer line as we had plenty of time because there was good weather (it rained and we had to leave Machu Picchu after two hours) - at the start we were told we would have 2hr 30 mins guided tour and another half an hour of free time. This was cut down to 2hrs in total, half an hour of which I spent messaging the agency so that they could organise another guide for us. Worst two days of my life, ruined my experience and I am appalled at the treatment we endured over the past two days. Would have cost less to do it alone and also a lot less rude and stressful interactions. TERRIBLE.

1. They did not buy entrance ticket in advance so had to queue for 5 hours. We were sent to reserve our tickets as soon as we got off the train on day 1 (2hr queue), then had to wake up at 6am to actually get our tickets. We arrived on the morning of day 2 to find out that you reserve your space in the queue as soon as you get off the train so we did not need to queue, but our guide had insisted we should be there for when they start handing out tickets, 6 am. We were number 317/318 so had to wait for 3 hours that morning unnecessarily.When we compared our ticket buying experience with other people at the park they had not had to reserve their ticket the night before nor queue the morning of entering the park, meaning we queued unnecessarily for 5hrs. The service lied to us and said this was the only way to buy tickets. 2. No consistent guide throughout the whole trip so only had text instructions when navigating trains and buses, and reserving tickets so might as well have booked it all myself. 3. Our guide for the park declined to show us around as we asked if we could enter the park as soon as we arrived there rather than waiting as the queue was growing to enter. He was then very rude to us and shrugged us off so we entered the park without a guide. 4. Itinerary sent did not match the actual sequence of events, for example we entered the park at 11:30 alone when we were told it would be at 9 (because we had to reserve our own tickets). We were only allocated 2 hrs in the park when we were promised 3 hrs. 5. Clearly they had organised the trip the day before we set off which is why they did not send itinerary until evening before the trip despite constant request. They booked us on someone else's tour for day 1, they had instructions to drop us off at the train station, then we had to navigate the train, bus ticket and unnecessary ticket reservation instructions over text from a 'guide' who did not want to come to organise the ticket process, despite us requesting them too. We were communicating with 4 'guides' at one point to bring clarity to the ticket reservation process, none of which were helpful or understanding or had any knowledge of eachother. AWFUL AWFUL EXPERIENCE WITH UNHELPFUL STAFF MEMBERS. WOULD RATHER HAVE BOOKED IT ALL MYSELF. AT THIS PRICE YOU WOULD EXPECT AN ORGANISED AND SMOOTH PROCESS. THIS COULD NOT HAVE BEEN FURTHER FROM WHAT WE EXPERIENCED.

All the coordination that this trip needs and that the company does will relieve you of a lot of steps. Everything worked in very good coordination. On the way back the miniband driver was crazy, it would be the only thing that would improve.

I have many reasons to give excellent to machu picchu best for the effort and effort to make everything go well, they were always watching us, they informed us as it will be the Service, Alexander is very friendly and solves your inconvenience, I had the visit to the sacred valley and because of flight problems I had to change it and alexander made all the change dim problem, thank you very much

Recommended the agency machu picchu best , our guide Washington is fantastic has years guiding and is very good has many experience, I was impressed as they care about everything going well, I definitely recommend visiting Sacred Valley and machupicchu

On this tour, we visited both Sacred Valley and Machu Picchu. The trip started early in the morning from Cusco. The views along the way were spectacular. We made over three stops at different sites of the Sacred Valley of Incas and for lunch before reaching Ollantaytambo train station from where we boarded the train to Machu Picchu. The guide was very helpful, he waited until the train left the station. The accommodation in Aguas Calientes was nice and comfortable. We saved a lot of time as we were booked in a bus to go up to the Inca citadel. Very happy with the tour.

I went with a friend to visit Peru, especially Machu Pichu and the surrounding Cusco. It was super easy to quote and book with Alexander and Karen who were very friendly and helped us with everything from before we started the trip, we made all the visits to the beautiful places that can be accessed from Cusco: Machu Pichu, Sacred Valley, Mountain of 7 Colors and Lake Humantay (we could not do more because our time was short). The local or agency is located one the main square of Cusco. The stay was very pleasant thanks to all the people we met during the journey and time was what we lacked to enjoy this historic city:) Karen also arranged us from Cusco everything else: bus tickets to Puno, breakfast at a hotel in Puno, visit to Lake Titicaca and VIP Cruz del Sur tickets to Lima. We were also fortunate and lucky that the weather favored us a lot, it was sunny every day except the last one (we went in the 2nd week of Oct). A friend who lives in another country, recommended us with this agency (they went 2 times) and we also did great!

+6

All thanks to Alexander and his team for making this trip the best one. Machu Picchu was one of the highlights of my trip and it was organised just as I thought. The accommodation in Aguas Calientes was very nice. They never rushed me and were very hiumble and accommodating. Alex was very flexible and always had a smile. All in all a fantastic experience.

It is better to do sacred valley in 2 days , it is quieter there is not much rush, the guide, driver and agency staff always treated us well, the cousco food seemed exquisite. Cusco has impressive and beautiful Inca architecture.