Transfert privé entre l'aéroport de Santiago et Puerto Plata

Please please please do NOT book with this company. My friends and I took a trip back in May and this company was the worst mistake of our trip. We waited at the airport for 45 minutes after arriving to the Dominican. We did not receive the vehicle we ordered. We also had an excursion planned and they attempted to pick us up again late so we cancelled the service altogether. Fast forward, we asked for a refund and it’s been months and still no refund. They told lies after lies. They are scammers. Do NOT book.

Fantastic service with a quick response and superb staff! Our driver was exceptionally professional, knowledgeable, and cautious throughout the trip.

This company is the worst company of transportation. We were a group of 9 persons (family) and we planned our vacations to Puerto Plata on June 20, 2025, transportation arrangements were made and paid both ways since April 15, 2 months in advance to our arrival. All the details were sent to them, the communication was excellent via WhatsApp, a van for 9 persons was reserved, everything was excellent. The day of our arrival, at 4:30 pm, they sent me the photo of the driver that will pick up us at Santiago’s airport. What happened next?? NOBODY was waiting for us. I called them and guess what?? They told me they didn’t have any van available for 9 persons and no driver either. WHAT?? Then they told me to wait 30 minutes to see what they can do for us, 40 minutes later I called again and they apologized, sorry, we can’t find any driver for us. So, with no other choice, we paid for 2 taxi (mini van) $100 each one=$200 not on our budget. We arrived at our hotel at 8:30 PM. I called them on Saturday and they agreed to refund me half of the amount we paid ($286 round trip), in 5-7 days thru PayPal. I called them again on Sunday, to assured they will pick up us at the hotel for our return to the airport, and thank God the person arrived. What they do?? They call any person that offers transportation services and send them to pick up the travelers, they sent 2 mini vans, one of them with no air conditioner!!! Thank God the person that picked up us was so responsible and very kind, his name, Eury. Ok, when the 7 days were due I called them and guess what?? The manager or person in charge of the refunds were out in an emergency travel. I sent an email to this person, GEISON GARCIA, I called an office in Florida, and nobody helped me or gave me an answer. I put a dispute with PayPal, they sent messages to the person, Geison Garcia, and finally, one month later, who paid me the money was PayPal, Diamond Transportation as of today are missing in action!! DON’T USE OR TRUST THIS COMPANY!!! IS THE WORST AND VERY IRRESPONSIBLE!!

The driver was on time. He had a sign with my name on it So I knew he was for me. He also pick me up in a clean vehicle. And was friendly and a smooth drive.

Fantastic time in Puerto Plata. Everything worked out great. Car service arrived on time and extremely knowledgeable of the area. Highly recommend. Safe, reliable and accommodating. Will book again on the next visit.

Our experience was phenomenal! The drivers were very courteous, professional and very patient when waiting for our flight to come in! I will absolutely book with Diamond Transportation the next time we are in the Dominican Republic! Thank you Jessica!

Our driver was excellent. We felt very confident that we would get to our resort safely, and we did.

We are so glad we had a driver and didn't drive ourselves! They don't drive like we do in USA! Plus, over the mountains with different customs would be very difficult!

I had an awesome and excellent driver. He was very attentive and friendly. He made that long trip very fun.

Highly recommended the company. Our drivers were lovely, very professional, and informative. Both had excellent English.