Transfert privé départ du centre-ville à l'aéroport de Madrid
Description
LE PRIX INDIQUÉ EST PAR VÉHICULE (Jusqu'à 4 PASSAGERS INCLUS). Choisissez le nombre de passagers pour voir les prix des gros véhicules. Réservez dès aujourd'hui votre transfert privé depuis l'aéroport de Madrid (MAD) vers n'importe quel hôtel ou adresse du centre-ville de Madrid! Notre chauffeur vous attendra à l'aéroport avec un panneau indiquant le nom du passager principal et vous conduira à votre voiture. Nous vous transférerons ensuite directement à votre destination dans la ville de Madrid. Ce qui est inclus (tarifs finaux sans surprises): - PAS DE FRAIS CACHÉS - PILOTES PROFESSIONNELS - ANNULATION GRATUITE JUSQU'À 24 HEURES AVANT VOTRE ARRIVÉE - MEET & GREET SERVICE (notre chauffeur vous attendra dans le hall des arrivées avec une pancarte indiquant le nom du passager principal) - TOLLS INCLUS - 60 minutes d'attente gratuites. Profitez de nos meilleures offres aujourd'hui et réservez votre transfert d'arrivée de l'aéroport de Madrid à l'hôtel ou à l'adresse Madrid.
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Notre chauffeur vous attendra dans le hall d'arrivée avec une pancarte avec le nom du passager principal.
Avis des voyageurs
Informations importantes
- Sièges enfants avec besoins spéciaux disponibles
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Transports en commun disponibles à proximité
- Convient à toutes les conditions physiques
- Les enfants doivent être accompagnés par un adulte
Avis(36)
Very bad experience; I hired the service for my mother who was coming to visit me, and due to work issues, I couldn't pick her up, but then they also didn't pick her up!!! Due to time calculations, I had set the pickup time much later than the flight arrival; I preferred my mother to wait a little longer than not to be picked up, but when I gave them the flight number, they took the flight time directly, and then they used the excuse that the flight had landed (without considering the delays for disembarking) and not the official AENA time. And the driver left before the time they stipulated. I tried to make a complaint, but it was pointless!! I hope no one falls for their scam link. Greetings
Lamentamos profundamente la mala experiencia que nos comenta y le ofrecemos nuestras más sinceras disculpas por los inconvenientes ocasionados a su madre. Para poder investigar detalladamente lo sucedido con nuestro equipo local y brindarle una respuesta concreta, le solicitamos amablemente que nos comparta su número de reserva. Asimismo, deseamos informarle que, tal como se indica de forma transparente durante el proceso de contratación y en nuestros Términos y Condiciones, los tiempos de recogida se calculan automáticamente con base en la hora real de llegada del vuelo. A partir del aterrizaje, se contempla un tiempo de espera de cortesía de 60 minutos para cubrir el desembarque y la recogida de equipaje. En caso de requerir una hora de recogida fija o diferente a la llegada del vuelo, es necesario ponerse en contacto con nuestro equipo de Atención al Cliente antes del servicio. Ellos se encargan de verificar la viabilidad del cambio y gestionarlo adecuadamente para evitar desajustes con la agenda del conductor. Quedamos a su entera disposición para revisar su caso en cuanto nos facilite los datos de su reserva.
They left a group of 9 stranded at the Madrid airport. They left because they wait one hour from the flight arrival time. It is not quick for a group to disembark, go through immigration, security, train terminal change, and collect luggage. Instead of charging an additional fee, they left us with a transfer already paid for. A bunch of criminals!! We had to pay for another transfer
Lamentamos sinceramente los inconvenientes y la frustración que esta situación causó a su grupo durante su llegada a Madrid. Entendemos que los trámites aeroportuarios para un grupo grande pueden demorarse más de lo previsto. Queremos revisar lo ocurrido con su servicio. Por favor, compártanos su número de reserva (booking number) para poder investigar los detalles de su caso. Asimismo, quisiéramos recordar respetuosamente que nuestras políticas establecen un tiempo de espera de cortesía en el aeropuerto de 60 minutos a partir de la llegada real del vuelo. Esta condición se informa en tres instancias: durante el proceso de compra, en nuestra página web y detallada en su voucher de reserva. Pasado este tiempo, el servicio se da por concluído. Quedamos a la espera de sus datos de reserva para asistir.
Luca was awesome. Was present at the reception on time. Had a wonderful conversation with him during our drive to the hotel.
Thank you so much for the kind words. We're thrilled to hear you had a great experience with Luca and enjoyed the conversation during your ride. We'll be sure to share your feedback with him! Hope to see you again soon.
We booked a premium van, whose image on the website clearly showed a high-end black Mercedes. However, the vehicle that picked us up was a van taxi, visibly deteriorated both on the outside and inside, with obvious wear and tear and without any characteristic that would justify the “premium” category. It did not correspond at all to the contract or the price paid. For a standard taxi service it might be acceptable, but not for a pre-selected premium option. Furthermore, the complaint process is very inaccessible. We try to contact to move the incident and there is no clear and direct channel. Finding an email or phone number is difficult, and customer support links lead to forms or pages that do not resolve the situation. Lack of transparency and ease of handling a complaint worsens the overall experience. We suggest that they adjust the images and descriptions to the reality of the service offered and that they enable a clear, accessible and effective customer service channel to resolve incidents.
Le agradecemos que haya compartido su experiencia con nosotros. En nombre de MyTransfers, le pedimos nuestras más sinceras disculpas por no haber cumplido con sus expectativas respecto a la categoría del vehículo y la accesibilidad de nuestro servicio al cliente. Para poder investigar lo sucedido con su traslado y tomar las medidas pertinentes con el proveedor, le solicitamos amablemente que nos facilite su número de reserva. Asimismo, queremos informarle que, tal como se detalla en nuestros Términos y Condiciones (punto 13, sección "Reclamos"), tiene a su disposición el correo electrónico oficial del departamento de calidad: quality@mytransfers.com. Puede dirigir su reclamación formal a dicha dirección para que nuestro equipo especializado realice un seguimiento exhaustivo de su caso. Quedamos a su entera disposición para resolver esta incidencia de la mejor manera posible.
We booked a 7am pick up to the airport. After multiple calls to the operator and driver who kept saying he was coming at 7.45amwe got an uber at great expense as it was New Years Day who arrived in 4 minutes and for us there in time. Terrible service. Have asked for a refund
Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as quickly as possible. Please include your reservation number in this section. Our team will be happy to assist you.
The driver was almost 45 minutes late, and the private van was actually a taxi. The vehicle was marginally clean. We received no apology for the wait. Very unprofessional. Markedly overpriced.
Thank you for bringing your concerns to our attention. We take customer feedback seriously, and we would like to address your issue promptly. Please add your booking number in this comment section and our team will gladly take a look at your situation.
On time and at the right place at Madrid airport, but no Mytransfers driver. Searched with 4 people, but not found. Called the driver, but this number was always disconnected. Called the main office, but was always put on hold. Finally, after half an hour, telephone contact. They went to contact the driver. Put on hold again and after 1 minute, the call was disconnected again! Called back and was told the driver had left because we didn't show up!! Had to take another taxi and didn't get our money back!! This despite the fact that we were indeed at the right place and time!!! Not a reliable company!! Do not book with this!!!!
We weren't sure what to expect coming into an international airport. Our driver Our driver was awaiting us with a sign with our full name. He promptly usher us to his vehicle, managing the bags and drove us to our final destination in a timely safe manner. It was exactly what we had hoped for and they delivered. A positive experience.
We enjoy having a driver waiting for us when we land in Europe from the US. It makes arrival much easier as we acclimate to our new surroundings. Our driver was wonderful!
The driver was at a easy to locate location with a bog sign of my name and also helpd with luggage, a real VIP experience!
