Thé autour de la ville: Une charmante expérience thé à Philadelphie

Avoid at All Costs! $250+ Scammed by Non-Existent Customer Service & An Empty Bus Good call warning others before they waste their money. If you are looking for a high-quality tour experience with actual customer care, go to New York or Atlanta—avoid this Philadelphia location at all costs. I booked a same-day tour for two people (costing over $250). Since I was driving in from New Jersey, I wanted to confirm the pick-up location and ask about convenient parking. That’s when the issues started, leading to the worst customer experience I've ever had: Zero Customer Support: There is no direct phone number or live person to speak to. Calling their contact line puts you in an infinite automated loop of frustration. Zero Flexibility or Coordination: We arrived on the opposite side of the street just before boarding time, but due to heavy traffic and Philly's one-way streets, we couldn't make an immediate u-turn. While stuck in traffic, my party tried calling the support number repeatedly to tell them we were right there, but we were locked in the phone loop. Abandoned for a 5 Minute Delay: By the time we navigated the traffic loop (literally 5 to 7 minutes), the bus was pulling away. The bus was nearly EMPTY. In fact, we later learned this was their only booking of the day. Hostile Staff: I managed to catch the driver at a red light right after they pulled off. Instead of showing basic hospitality or letting us board, the driver flat-out refused, stating "no refunds" and leaving us stranded. It was incredibly obvious that, the staff just wanted to pack up, take our $250+, and go home early. They had zero investment in providing a good experience. ⚠️ Key Takeaway: They will happily take your money with less than 24 hours' notice, but they will give you absolutely zero customer care in return. Save your money and book elsewhere! Oh and to mention....attempting a reschedule would cost an additional $100+ (50% of what I spent for nothing). Go figure

Bus came 3 hours after scheduled departure, totally unacceptable and we were told this happens frequently. We had to give up and leave and fought for a refund which we did finally receive. Concept is good but execution is awful. Plan something else and avoid disappointment

This is a complete SCAM. we booked for 7 people for my daughter's birthday. They canceled just minutes before we were to arrive. We drove an hour, others drove 2.5 hours to be there to celebrate. They DID NOT CALL. THEY DID NOT APOLOGIZE. THEY JUST CANCELLED. We had to quickly pivot to save the day. We have yet to receive our money back.

The Tea Around Town tour has a lovely concept, but there were a few inconsistencies during my recent April visit. The decor was still fall-themed, which didn't quite match the current season or the advertisements. Additionally, the cleanliness of the bus could be improved to better meet guest expectations. From a functional standpoint, the booking process would be much more inclusive if it allowed guests to select sandwich types in advance, especially for vegetarians or those with allergies. Communication was also a challenge; a direct contact number would be very helpful, as I was unable to get a response from the online support center regarding my inquiries. With a bit more attention to detail and better customer support, this could be a top-tier Philly experience.

There was no “entertainment “. The bus was 45minutes late. The tea they gave was no more than an 1 inch in the glass. I had asked for water, that never came. We had no explanation of where we were or what we were seeing. My friends and I were so disappointed.

Worst experience ever. Our group booked a 2:30 departure. Before we even arrived we received a text they would be late due to cleaning the bus. Next departure 3:15. Which came and went. As did the next text 3:45. 4:15 and 4:30. When we called the number you get a voice mail. When the bus finally arrived at 4:45pm. We were not offered a discount a refund or an apology. If we didn’t ride we were out our money. So we boarded. The date is April 18. There were Halloween decorations up. The finger sandwiches were not cold or chilled. I would say even warm. I’m not eating warm egg salad or cucumber sandwiches. I trip to the ER is not in my planes. For a bus they said they were late because of cleaning it was dirty. Sugar packs and food on the floor. Don’t waste your money. It’s not worth the time.

The tour bus was over 1 hour late. They crew explained there was only the driver and 1 server. The decor was fall themed during April. No history info shared.

It was the worst experience ever! My friend bought tix for us to tour Philly on Tea Around Town for my birthday celebration. We traveled from out of state and planned to arrive early, so we would NOT miss the bus. We were beyond excited to board the bus as other guests arrived.. My friend provided the scan bar code from Viator, & to our dismay, the hostess told us we were NOT on the guest list, so we needed to step aside to let the other guest board. We were extremely distraught as the the hostess took our information and told us there were not any seats left because Viator did not share our purchase with them. She said it happens often, & she’d share our issue with management , then promptly dismissed us & boarded the bus. Then the irate bus driver threatened to physically remove us from the bus if we did not move. We refused to leave until we we able to contact the company for a refund. After an hour or so, we were given a full refund. We were grateful that a refund was issued, however Viator needs to streamline their processing procedures as a third party vendor so customers are not publicly embarrassed or humiliated when they are refused entrance to an event they purchased well in advance.

The food & tea were good and the wait staff was friendly & gave good service BUT we had the following disappointments: Our noon departure was pushed to 1:15 The bus finally arrived around 3. (Yes, we waited that long because for our guest of honor this experience was a small dream come true). The bus could not hold all the people that had waited so some just left. Our reservation seemed to mean nothing to the poor sole staff member who was trying to do their best for many irate & frustrated guests. They were really very nice but overwhelmed. The “90 minute” ride was 60 min. You’re really better off going out to a restaurant for tea & walking around to see some Philly highlights.

The time was scheduled for 12 originally. Then received a text it would be 115pm. Received another text would be 145. No bus and no other communication Asked other bus company and they said didn’t know. Went around the building and found many other people waiting. Some were for later times for the tour with no information. Around 245pm received a text. Good news on their way to us. Pulled up around 3pm. Got on bus and then they expected 8 ladies to sit in a six seating. We only ended up with 7 ladies due to other lady was unable to wait. Tried to put 6 ladies at one table on one side of the bus and then put one women by herself on other side of the bus. We came together want to seat together. Would not accommodate us and said if we sat together we would ruin the seating for everyone else. What about ruining it for us. The food looks like it has been sitting out. Warm. It was salmon egg salad etc. anyone want to say food poisoning. That was it we all got off the tour bus and we are canceling out credit card. Would never in a million years recommend or go on this again. Save yourself and never book with them!!! Also they had one guy doing everything thing from serving to entertaining. How can he handle a bus by himself and give narrative and serve tea to all of these woman. There were about 40 ladies on this tour!!! Don’t do it!!!!