Service VIP Fast Track Aéroport de Tan Son Nhat (Ho Chi Minh-Vietnam)
Description
Évitez les longues files d'attente et gagnez du temps avec notre service Fast-Track, parfait pour les heures de pointe au bureau d'immigration. 1. Services d'arrivée - Pour le service STANDARD, nous facilitons les procédures d'immigration pour les passagers. - Pour le service PREMIUM, en plus du dédouanement accéléré de l'immigration, nous aidons à récupérer vos bagages rapidement et efficacement, et vous escortons vous et vos bagages jusqu'à votre véhicule désigné (si cette option est sélectionnée). 2. Services de départ - Pour le service STANDARD, nous fournissons une assistance pour les procédures d'immigration. - Pour le service PREMIUM, en plus des contrôles d'immigration et de sécurité accélérés et des conseils à la zone de la porte d'embarquement.
Options de l'excursion
Itinéraire
Notre personnel aidera les clients à effectuer les procédures nécessaires pour chaque vol en priorité et plus rapidement que d'habitude. Les clients seront chaleureusement accueillis à leur arrivée à l’aéroport. Avec le vol ARRIVÉE, le client bénéficiera d'une assistance pour la procédure de visa, les immigrations, le dédouanement, la récupération des bagages et sera accompagné jusqu'à la voiture. Avec le vol DEPART, le client bénéficiera d'une assistance au comptoir d'enregistrement, aux immigrations, au dédouanement, au point de contrôle de sécurité et d'un guidage vers la zone de la porte d'embarquement.
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Accès pour les personnes à mobilité réduite
- Options de transport accessibles aux personnes à mobilité réduite
- Entièrement accessible aux personnes à mobilité réduite
- Convient à toutes les conditions physiques
Avis(113)
Nam was amazing. Our flight with Vietjet was 1 hour late arriving. We had 2 hours still to get through immigration and get our bags, walk to domestic terminal and check in for our domestic flight and then go through security and get our flight to Da Nang. We would not have made it through without Nam at Joy time travel. He contacted me through what’s app before we arrived, then was first in line waiting for us at immigration, we were 4 in line at the fast track immigration queue, he then waited whilst we got our bags, checked which terminal we needed for the Da Nang flight ( I thought we needed a bus but that was Vietnam airlines) so he walked us to the domestic terminal. He also happily helped other travelers who had questions. His English is superb. Highly recommend Nam and Joy travel. Even with 2 hours we just made it onto the Da Nang flight as with Vietjet you can’t pre-check in so there are long queues at domestic terminal. Highly recommend having someone there to help if you have a connecting flight.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Best service ever. Both arrival and departure through fast track vip was the best did not have to wait for long. Zipped through effortlessly through customs both ways. Thank you to Lucy on arrival at 4pm and Hoang Nam at 4 pm on departure both outstanding performance.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
I paid US$55 for Fast Track Vietnam’s premium arrival service at Ho Chi Minh City Airport and found it to be completely misrepresented. The representative spent a total of about 30 seconds with me. He simply pointed me towards the same immigration queue being used by my fellow Business Class passengers and then disappeared. The premium service was advertised as including assistance through immigration and help with luggage. Neither was provided. I received no priority processing, no queue bypass and no baggage assistance. In fact, I never saw the representative again after being directed to the queue. As a result, I received absolutely no benefit for the US$55 I paid. Had I not booked the service, my airport experience would have been exactly the same. Based on my experience, I cannot recommend this service and would advise travellers to save their money
Dear Customer, We are sorry that your experience did not meet the expectations you had for our service. We would like to clarify that the standard Fast Track service you booked is designed to provide expedited assistance through the immigration process. Services such as dedicated escorting throughout the airport, baggage handling, and comprehensive transit support are part of our premium service packages and are not included in the standard Fast Track service. Following your complaint, we carefully reviewed the service records and confirmed that the assistance provided was in line with the service purchased. We also confirmed that our representative explained the service scope to you during the assistance process. While we understand that you expected a higher level of support, the additional services you mentioned fall outside the scope of the package booked. Please also note that the US$55 you paid covered the Standard Fast Track service for two passengers and did not include any premium or personalized airport assistance services. We regret any misunderstanding and appreciate your feedback. Have a nice day!
Everything was perfect. Very fast through immigration and security.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Such a fantastic service, would highly recommend to anyone visiting as it makes it so much quicker to get through the airport. Anna was amazing and so helpful!
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Too slow and chaotic. People were switching lines and it was not clear which line we should wait in.
Dear Customer, We sincerely apologize for the longer waiting time at the Fast Track lane during your arrival. Due to the unusually high passenger volume at the airport on that day, the immigration lines were significantly longer than usual. However, we would like to assure you that you were guided through the correct Fast Track lane and received the highest available priority for immigration clearance at that time. Although there was still some waiting involved because of the airport congestion, the Fast Track service helped minimize your processing time as much as possible compared to the regular immigration lines. Thank you very much for your understanding and patience.
There is a person carrying a sign with your name before immigration. The process was quick and smooth. They could improve this service by better notification like the name of the person and his contact in the confirmed email. The phone number listed on the website is not working when called.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
They met us outside, took our passports, asked us to wait and a few minutes later, they handed us our passports and we were on the way.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
Saves plenty of time getting through border control. Anna was a great help locating our driver and ATMs.
Dear Customer, Thank you so much for your kind feedback! We’re delighted to hear that you had a smooth experience. We truly appreciate your support and look forward to serving you again in the future! Have a nice day!
People were a no show and their number was disconnected, so neither I nor Viator could reach them. Unfortunate.
Dear Mr/Ms.Barrie, We sincerely apologize for the inconvenience you experienced with our service. As stated in our requirements, the service cannot be processed without complete flight details, including Flight number. Please note that as the flight number was not provided, we did not have enough information to prepare for your service For further assistance, please leave your contact details so we can provide more detailed support. Thank you very much for your feedback and understanding. Have a nice day!
