San Juan Snorkel avec tortues et lamantins; Vidéo et rhum gratuits!
Description
Si aucune disponibilité , veuillez nous appeler directement. Nous sommes une compagnie de plongée Junior Friendly, NAGEURS SEULEMENT qui offre Tortue de mer ET lamantins sur le même tour; avec une garantie; Si vous manquez votre animal préféré, revenez libre! Nous fournissons également une vidéo GRATUITE de vos groupes vie marine , shot GRATUIT de Rhum pour adultes! Nous explorons un sanctuaire marin protégé en liberté où notre vie marine est notre foyer. Sur notre baignade, nous rencontrerons la vie sauvage de la mer à travers toute notre région. Veuillez noter : Nous interagirons passivement avec nos amis de l'océan, ce qui signifie que nous ne caressons pas, ne touchons pas, ne nourrissons pas la faune à tout moment. Toutes les espèces peuvent ne pas être présentes à chaque tournée. Après la visite, nous offrirons un avant-goût de rhum de l'île à nos invités comme cadeau de fin de journée avec une vidéo gratuite capturant la faune du jour; notez que chaque invité peut ne pas être mis en évidence dans la vidéo Veuillez noter que cette visite peut être annulée en raison de la météo, vérifiez les conditions maritimes et les courriels avant de partir à l'événement
Options de l'excursion
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Transports en commun disponibles à proximité
- Déconseillé aux voyageurs avec des problèmes à la colonne vertébrale
- Déconseillé aux voyageurs avec des problèmes cardiovasculaires
- Condition physique moyenne requise
- NAGEURS SEULEMENT, aucun remboursement
- Les clients DOIVENT être à l'heure. 1 report, aucun remboursement
- Les clients de plus de 230lbs sont likley incapables de terminer la visite, aucun remboursement
- Perruques / Tissages / Étendues de cheveux seront RUINÉS
- Les lunettes ne sont pas compatibles avec les masques de tuba
- Chaque invité peut ne pas être mis en valeur dans la vidéo, nous nous concentrons sur la vie marine et la capture de l'ambiance.
- Déconseillé aux clients de plus de 230 lb
- Pas pour les clients de plus de 60 ans
- Gilets de sauvetage SEULEMENT JUSQU'À 3XXXL, Connaître votre taille
Avis(159)
They didn't show up. We arrived at the meeting point and found it empty. They didn't respond to a phone call or a text message. We ended up asking an employee of the nearby hotel and he indicated where they should be. They weren't there. He said they didn't come the day before either. They didn't respond until 2 hours had passed. Keep in mind this is a vacation and we planned both our day and our time in San Juan around this schedule. They claimed a broken pipe led the government to curtail activity in the area for the past two days. Understandable, but what's not understandable is why they didn't communicate 1) Via the Viator interface 2) Via text message 3) Via phone call or 4) Via email. They indicated "technical difficulty" but I find it hard to believe they had issues with ALL FOUR methods for 48 hours. So, if you like the possibility of being ghosted while on vacation and having to rearrange your plans last minute - please book here. If not, consider booking the other guys.
hank you for bringing this to our attention. We deeply apologize for the frustration and inconvenience this situation caused during your trip. Due to unexpected updates to government permit requirements, our operations were temporarily required to close while processing was finalized. Although we blocked future calendar dates and reached out to notify affected guests, a technical glitch allowed a few bookings to go through undetected while our office was closed. As soon as we were made aware of your reservation, we immediately issued a full refund. We completely understand how valuable your vacation time is and sincerely regret that our communication fell short in this instance. Your feedback helps us improve our booking systems to ensure this doesn't happen again. Best regards,
No one told us that our snorkeling trip was canceled. We wasted our time and money to drive an hour to the place and paid for parking and no one showed up. When I contacted the guides they insulated me and told me to go get wrecked and he was tired of me telling them that they should have contacted us. He told me I should contact the government because he was tired of explaining why they didn’t show up. I think we deserved more then just our refund back we should receive compensation for our time and all of our tolls, gas and parking fees. I honestly do not trust Viator anymore and after our trip in Puerto Rico I don’t think I will be using this app anymore
We sincerely apologize for the inconvenience and disappointment this cancellation caused. We did send cancellation notifications to affected guests as soon as we were able, and we’re sorry if you did not receive or see those messages. Your tour was fully refunded in accordance with our cancellation policy. Unfortunately, we are not able to reimburse expenses such as gas, tolls, or parking, as those costs are outside of our company’s control and are not associated with your booking. We also take your comments regarding your interaction with our staff very seriously, as that is not the level of professionalism we strive to provide. We appreciate your feedback and are sorry that your experience did not meet your expectations.
Cancelled by company with no reason or alternate date offered.
We sincerely apologize for the inconvenience. The tour was canceled due to conditions that made it unsafe to operate. We did send a notification explaining the reason for the cancellation, and your refund was processed immediately. We’re truly sorry for the disappointment and appreciate your understanding. We hope to have the opportunity to welcome you on a future tour.
Fun snorkeling trip with turtles and manatees. It will require quite a bit of swimming, but totally worth the effort.
thank you!!!
As Advertised! Manatees and turtles, among other things. The guides were great, very professional.
Thank you so much! we strive to provide the islands best guides to provide the best experience!
Was pretty awesome. Saw a couple turtles, lots of fish, starfish and urchins. Was for sure a work out. But worth it!
Hello! thank you and we are glad you enjoyed your experience with us! Yes, the amount of effort required can vary day to day, however as you noticed, completely doable! Thanks again!
We were able to see many animals in there natural habitats. Kids even enjoyed it all and had ability to touch some of the starfish as well
Thank You so much for your kind review! we are glad to hear of your experience!
Great experience snorkeling right in Condado! The guides are great about orienting everyone and making sure the group stays together. We saw lots of fish, turtles and manatees. They’re very respectful of the animals and provide a wonderful video. I’ve returned back to this tour because it’s excellent!
Thank you so much for the kind review and for coming back again!!!It’s was lovely having you on the manatee and sea turtles snorkeling excursion here on our beautiful island! 🏝️☀️🫶🏼🌺
The staff here are super friendly and chill. The area we snorkeled was nice and easy to swim. I'd recommend it to anyone visiting here or even locals!
Thank you so much for joining us in San Juan for snorkeling with the manatee and the sea turtles! Please come back again!!!! 🌺☀️🫶🏼🦭🐢🦜
This tour is very misleading. You walk out from the beach to snorkel. You have to drink your shot directly from the same bottle as everyone else on the tour and no video was given. The ultimate insult was the rudeness of the tour operator. The guide was fine. DO NOT WASTE YOUR MONEY!!!
We’re sorry to hear you left with this impression, but we would like to clarify several inaccuracies in your review. First, you did not participate in the tour itself because you arrived after check in and missed the departure. Our experience is exactly as advertised. Guests enter the water from the beach, snorkel with sea turtles and manatees in their natural habitat, and are offered an optional complimentary rum shot afterward. There is nothing misleading about this description. As for the complimentary tour video, the download link and QR code are provided at the end of the experience and are also available through the booking platforms. Regarding the rum shot, no guest is ever required to participate. To help protect the marine environment and prevent plastic waste from entering the ocean, we ask guests to “waterfall” the shot rather than place their mouth on the bottle. We take customer service seriously and always strive to provide a fun, safe, and memorable experience for every guest. We appreciate your feedback I hope this teaches you the importance of being on time, protecting sea life and personal hygiene in the future. We wish you the best moving forward.
