Port de croisière de Londres à Southampton - Transfert en navette partagée
Description
Il s'agit d'un service de transfert porte-à-porte partagé entre le centre de Londres et le port de croisière de Southampton, combinant coût abordable et confort. Contrairement aux services d'autocars ou de bus standard, nous vous récupérons directement à votre hôtel ou à votre adresse dans le centre de Londres et vous déposons à votre terminal de croisière ou à votre hôtel à Southampton. Il n'y a pas d'arrêts fixes ou de terminaux publics pour naviguer. Selon le nombre de passagers réservés sur le même trajet, le véhicule peut être utilisé exclusivement par votre groupe ou partagé avec un ou deux groupes supplémentaires, avec un maximum de 7 passagers par véhicule en tout temps. Les jours plus calmes, lorsqu'aucun autre passager ne voyage sur le même trajet, votre transfert fonctionnera comme un service privé sans frais supplémentaires, et vous en serez informé à l'avance. Si vous préférez garantir une utilisation exclusive du véhicule, veuillez nous contacter.
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Détails du pilote & Communication Le nom de votre chauffeur, votre numéro de téléphone et les détails de votre véhicule seront envoyés dans les 12 heures suivant votre prise en charge prévue, par e-mail, message texte ou WhatsApp. Veuillez nous contacter si vous n'avez pas reçu ces détails. Nous recommandons fortement de fournir un numéro de téléphone mobile disponible sur WhatsApp ou iMessage, car beaucoup de nos clients ont trouvé que ces canaux étaient le moyen le plus fiable de rester à jour. Le chauffeur confirmera son heure d'arrivée exacte et fournira des mises à jour en direct si vous utilisez l'une ou l'autre plateforme. Veuillez vous assurer que votre téléphone est allumé pour permettre une coordination fluide. Si vous rencontrez des problèmes, vous pouvez toujours joindre le bureau ou le chauffeur aux coordonnées fournies. Points de rencontre – Centre de Londres Veuillez patienter dans le hall de l'hôtel ou devant l'entrée principale de votre résidence à l'heure prévue de prise en charge. Si vous ne trouvez pas votre chauffeur, veuillez rester au point de rendez-vous et appeler le numéro fourni. Coordination des heures de prise en charge Comme il s'agit d'un service de transfert partagé, nous pouvons occasionnellement apporter de petits ajustements à l'heure de prise en charge initialement sélectionnée pour coordonner plusieurs Collections et assurer un itinéraire efficace à tous les passagers. Si un ajustement est nécessaire, vous serez informé au moins 24 heures à l'avance de l'horaire mis à jour. Politique sur les temps d’attente – Centre de Londres Nous incluons 15 minutes de temps d'attente gratuit à partir de votre prise en charge prévue. Si les passagers ne se présentent pas dans les 15 minutes, des frais d'attente prolongés s'appliquent par la suite. Des frais sont appliqués par tranche de 15 minutes, à partir de 12,50 £. Le paiement peut être effectué au chauffeur en espèces ou via un lien de paiement sécurisé. Pour éviter les retards et les frais supplémentaires, nous demandons aux passagers d'être prêts pour le retrait à l'heure confirmée. No-Show : Si après 30 minutes à partir de l'heure prévue de prise en charge le passager est injoignable ou ne se présente pas au point de rendez-vous, la réservation sera classée comme non-présentation et un remboursement ne sera pas possible. Assistance bagages Votre chauffeur vous attendra au point désigné, vous aidera avec vos bagages et vous escortera jusqu'au véhicule. Une assistance est fournie pour le chargement et le déchargement.
Avis des voyageurs
Informations importantes
- Animaux d'assistance acceptés
- Transports en commun disponibles à proximité
- Convient à toutes les conditions physiques
- Veuillez vérifier les détails fournis de votre pilote, vous pouvez les trouver soit par email, SMS ou Whatsapp.
- Assurez-vous de nous avoir fourni votre adresse complète de dépôt/ramassage, y compris le code postal.
Avis(34)
Very clean car. Arrived early and courteous driver. Knowledgeable and offered to assist with everything.
Thank you so much for taking the time to share your experience and for your kind words. Your feedback means a great deal to our entire team and motivates us to continue providing the highest level of service. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to London. Safe travels!
Driver was prompt. Vehicle was clean. He drove safely and delivered exactly on time to the proper location for our ship. He communicated via text prior to the pickup. Would recommend this company for an easy ride to the South hampton port from London.
Thank you for taking the time to share your experience. We are pleased to hear that your driver arrived promptly, maintained excellent communication before the journey, and ensured a safe and comfortable transfer to Southampton Port. Providing reliable, stress-free transportation is always our goal, and we're delighted that everything went according to plan. Your recommendation means a great deal to us. We look forward to welcoming you again for your future travels in the UK. Safe onward travels and thank you for choosing Trust Transfers!
The pickup was late. We missed our boarding window on the ship. There wasn’t room for luggage in the back we hadn’t all sit riding backwards as others were added to the trip late and were on the transfer when we were picked up Also said the trip duration was 90 minutes but took 2.5 hours on a Saturday
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We would like to clarify that this service is a shared shuttle transfer, not a private transfer. The shared nature of the service, including the possibility of additional passenger pickups and drop-offs, is clearly stated in the product description before booking. Regarding the journey duration, the distance between Central London and Southampton Cruise Port is approximately 85 miles. Under normal traffic conditions, the journey typically takes around 2 to 2.5 hours. We do not advertise this route as a 90-minute transfer, as such a journey time would not be realistic given the distance and typical London traffic conditions. For this journey, a Mercedes V-Class vehicle was provided and operated within the advertised capacity of the shared shuttle service. The vehicle carried a maximum of six passengers, as stated in the product description, and luggage was accommodated accordingly. We are also concerned by the comment regarding the boarding window. As Southampton cruise terminals generally recommend arriving well in advance of embarkation deadlines, passengers should allow sufficient travel time based on the actual journey duration of approximately 2 to 2.5 hours. We cannot comment on where the 90-minute estimate originated, as this is not information provided by our company or within our product description. We appreciate your feedback and will continue working to provide a reliable and comfortable shared transfer service for all travellers.
We arranged for a private trip from London to Southhampton. I then got an email the night before saying the pick up has changed from the time I set to 45 min earlier because we need to pick up two more people. What? Next morning we go from Marriott to another location to pick up 2 more people with already my family of 4. Van is packed with zero room for 2 hours. Then joins arrival driver doesn’t know where to go even though we were asked for ship name on our reservation. On top of that we had to go to another location and drop off this other couple. Trip took extra hour and was over 400 pounds. Private limo would have been 500 pounds and half the time. Don’t use this service contact black lane. You can bet we have booked them for trip back to London after this experience.
Thank you for taking the time to share your feedback. We are sorry to hear that the service did not meet your expectations. We would like to clarify that the service booked was our London to Southampton Cruise Port Shuttle Transfer, which is a shared transportation service rather than a private transfer. This is clearly advertised as a shuttle service designed for passengers travelling in the same direction to Southampton Cruise Port while benefiting from a significantly lower price than a private vehicle. As part of this service, passengers may share the vehicle with another group travelling on the same date. To ensure comfort, we limit our shuttle vehicles to a maximum of two groups of travellers and no more than six passengers in total, despite the vehicle having a higher seating capacity. The vehicle assigned for your journey was a licensed passenger van designed to accommodate this service. Because this is a shared service, pickup times may occasionally be adjusted to allow the collection of other passengers booked on the same route. Likewise, door-to-door service means that passengers may have different cruise terminals or hotels within the Southampton port area, which can require additional stops along the way. We would also like to clarify that the total amount paid for this booking was £291.68, rather than the £400+ mentioned in the review. Our shuttle transfer service was specifically created to provide a more affordable alternative to private transfers while still offering a door-to-door service. Customers who prefer a dedicated vehicle with direct transportation and no additional pickups or drop-offs can choose one of our private transfer services, which are also available on Viator website. We also appreciate your comments regarding the driver's familiarity with the port area. As Southampton can accommodate multiple cruise ships across different terminals on the same day, drivers will always verify the cruise ship name or terminal with the customer upon arrival to avoid any confusion. In some cases, drivers may also confirm the ship's location with port staff or security personnel to ensure passengers are dropped off at the correct terminal as safely and efficiently as possible. Thank you again for your feedback. We are pleased that you arrived at Southampton Cruise Port on time, and we wish you an enjoyable cruise.
Great service. Driver was on time and very friendly for the 2'ish hour drive. Highly recommend, much better than cabs
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the journey and found the service reliable and friendly. Providing punctual pickups, professional drivers, and a comfortable travel experience is exactly what we strive for.
Excellent service. Picked me up on time at my hotel, drove professionally to cruise port. Would recommend.
We greatly appreciate you taking the time to share your feedback. It is wonderful to know that your transfer to the cruise port went smoothly and that your driver arrived on time and provided a professional service throughout the journey. Delivering reliable and stress-free transportation is always our goal. Thank you for your recommendation and for choosing Trust Transfers.
The transfer was crowded. We had seven adults in the van and it was tight. The driver was not personable and seemed hurried.
pick up at hotel was wonderful. comfortable van. extra stop to get a bag out of storage went very smoothly.
Thank you very much for your kind review! We are pleased to hear that your hotel pick-up went smoothly and that you found the vehicle comfortable throughout the journey. We are also glad the additional stop to collect your luggage from storage was handled efficiently and without any issues. Thank you for choosing Trust Transfers. We truly appreciate your trust and hope to assist you again in the future.
We had a great experience with trust transfer. Communication was great, Driver was prompt, friendly and safe. Will use again
Thank you for the great feedback! We are so glad to hear that you enjoyed our prompt, friendly service and clear communication. It was a pleasure to assist you and we look forward to welcoming you back for your next trip.
George was fantastic. He called that he would be early and waiting outside. He was an excellent driver and we had a very enjoyable conversation!
Thank you for your kind feedback. We’re very pleased to hear that George provided such a smooth and professional experience, from keeping you informed about his early arrival to ensuring a comfortable journey. It’s great to know you also enjoyed the conversation along the way. We truly appreciate your support and look forward to welcoming you again in the future.
