Plaza Premium Lounge de l'aéroport international de Kuala Lumpur
Description
Détendez-vous et rafraîchissez-vous après votre long vol dans le confort du salon Plaza Premium situé à l'aéroport international de Kuala Lumpur, ou du KLIA2. Le salon Plaza Premium propose des installations modernes et un service de première classe, y compris des stations de travail Internet haut débit, une variété de nourriture et de boissons, des produits de douche et des massages du cou et des épaules. Choisissez parmi un forfait de 3 heures, 6 heures ou 12 heures pour la durée dont vous avez besoin. Vous avez accès aux deux installations tout le temps. Réservez !
Options de l'excursion
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Accès pour les personnes à mobilité réduite
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Convient à toutes les conditions physiques
- Le Plaza Premium Lounge est situé dans la zone réservée du niveau de départ de l'aéroport. Vous devez passer par la sécurité et l'immigration avant d'accéder au salon. une carte d'embarquement permanente DOIT être présentée par tous les passagers avant d'entrer dans le salon.
Avis(591)
Made to feel like a complete ‘outsider’ totally unwelcoming awful customer service
Dear Y9380SMmichellea, First and foremost, Thank you for letting us know about this, however, we believe this review may have been intended for a different location, we are grateful on the feedback and helps us to improve our services to serve our guests better. Please be assured that we are looking into your feedback, as we are normally known for our exceptional attention to detail, and we regret that we missed the mark. We will take necessary action and precautions to ensure this does not happen again. Kind Regards, Azrul Rais Plaza Premium Lounge Kuala Lumpur Terminal 2
This is one of the worst lounge experiences I’ve ever had, if not the worst. The lounge looks nice at the pictures, it even looks spacey. But don’t be fooled. If you’re there in the morning, as I was, it is crowded and the staff don’t seem to have a limit on how many people they let in. The buffet is also very inefficiently set up which means that you can end up standing in line for a long time. It took me 10 minutes to get food on my plate… the food and drink is ok, but very limited selection. Given the packed lounge today, I struggled to find a table where I could sit down.
Dear TheNilsl74 Thank you for taking the time to share your feedback. We're sorry to learn that your visit did not meet your expectations. and we understand how disappointing it can be to encounter a crowded lounge during peak morning hours. This is one of our busiest periods, and while we strive to provide a comfortable experience for all guests, Your comments have been shared with our operations team in Kuala Lumpur Terminal 1, as we continuously review ways to improve guest flow, reduce waiting times, and enhance our food and beverage offerings. Kind Regards Azrul Rais Operations Manager Plaza Premium Lounge Kuala Lumpur Terminal 2
Goodness I hate this airport. Chaotic, badly sign-posted, and far more stressful than an airport needs to be.
Dear Go05133351913, Thank you for taking your time for a review, We regret to hear the inconvenience experienced during your visit in Kuala Lumpur Terminal 2. Kind Regards Azrul Rais Operations Manager Plaza Premium Lounge KUL Terminal 2
Don't waste your money. Crowded,noisy, uncomfortable. Very few food options which didn't look apetizing or edible. Tables were cluttered with used dishes and cutlery. Only Carlsburg was complimentary... Not like business lounges I've been used to. Seriously, you will be more comfortable and better value for money outside.
Dear paulrV7023SD, Thank you for your feedback and review in Kuala Lumpur International Airport Plaza Premium Lounge, we regret to hear your experience was not up to the standards on your recent visit, Please be assured that we are looking into the feedbacks and areas for immediate improvement, and will work closely with all related departments. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Kind Regards Azrul Rais Operations Manager Plaza Premium Lounge KUL Terminal 2
Hot, crowded, not enough power sockets, complimentary carlsberg, nothing else. A glass of wine or an alternative beer is cheaper in the terminal. I wouldn’t bother.
Dear jjbrisbane961 Thank you for sharing your feedback with us. We’re sorry to hear that your visit did not meet your expectations, particularly regarding the temperature, crowd levels, and availability of power sockets. Your comments are important to us, and we will certainly share with our team for review and improvement. We also appreciate your feedback on the beverage selection as we continuously work to enhance our guest experience. We hope to have the opportunity to serve you better in the future. Kind Regards Siti Aisah Assistant Lounge Manager klia2
Worn out seating very hard not comfortable at all. Don’t think your going to have a rest here very noisy, kid running everywhere Coffee machine run out of milk asked 3 people before someone came and topped it up Food poor quality and hardly any gluten free options that’s really bad these days Definitely not worth the money
Dear guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, particularly regarding the seating comfort, noise level, food quality, and limited dietary options. We understand how important a quiet and comfortable environment is for rest, as well as prompt service and inclusive food selections. We also apologize for the delay in refilling the coffee machine and the inconvenience this caused. Your comments have been noted and will be shared with our relevant teams for review and improvement. We appreciate your honest feedback, as it helps us identify areas where we need to do better. We regret that this visit did not feel worth the price and hope to have the opportunity to provide you with a better experience in the future. Kind Regards Siti Aisah Assistant Lounge Manager klia2
Dreadful lounge. Very crowded. Only free alcoholic drink was beer. Food limited and not the fresh variety shown on the photographs. Some areas can only be used by specific card holders. Shower facilities cost extra. Not worth the price.
Dear guest, Thank you for taking the time to share your feedback. We truly appreciate hearing from our guests as it helps us continually improve our services. From the details mentioned—such as access restrictions based on card entitlements —it appears that your experience may have taken place at a different lounge location, as these features do not align with the services and policies at Plaza Premium Lounge, KLIA Terminal 2. We sincerely apologise if this caused any confusion and regret any inconvenience you may have experienced during your stay with us. With that said however, please feel free to reach out to our Lounge Manager, Aisah at siti.aisah@plaza-network.com should you need any further clarification or assistance. We would be more than happy to support you and welcome the opportunity to serve you better in the future. Best Regards, Plaza Premium Lounge team
Very nice lounge. Very good service, nice food. 10 minute free massage was such a great benefit! Overall I would book it again
Terrible - don’t waste your money! Overpriced, very busy, cutlery missing, food terrible, seating as comfortable as you get in McDonald’s! Needs significant improvement
Dear KeirBlake, Thank you for your feedback and review in Kuala Lumpur International Airport Plaza Premium Lounge in Terminal 1, we regret to hear your experience was not up to the standards, Please be assured that we are looking into your feedback and areas for improvement in Terminal 1, and we hope to resolve this as soon as possible. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Kind Regards Azrul Rais Operations Manager Plaza Premium Lounge KUL Terminal 2
I was very disappointed with the Plaza Premium Lounge in T1. I had booked after a long haul flight as I had a long layover. I booked for 3hrs for about £40. Huge waste of money! The lounge was totally over booked, I had to wait for a space to sit down, and then wait almost 20 mins for the dirty plates to be removed from my table. It was so busy that once the table was clear a family joined my table as they had nowhere to sit. I ended up leaving after less than 45 mins. I had one drink, but I spoke to the friendly front desk staff and they said I could get a refund if i email head office. However, on emailing I've been told thats a no. Don't waste your money - I ended up sitting in a lovely cafe in the terminal: its cooler, cheaper, quieter, and the staff are friendly too. Don't waste your money!
Dear F101995, Thank you for letting us know about this on your recent visit at our Plaza Premium Lounge in Terminal 1. Your review helps us to improve our services to serve our guests better. Please be assured all necessary measures will be taken. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Kind Regards Azrul Rais Operations Manager Plaza Premium Lounge KUL Terminal 2
