Great sights to see but don’t fall for extras!
This is a great tour do not rely on this tour for monkey beach they do not let you get off the boat the drive up to the back side. Minus all the extras they try to push on you. Bring water shoes, do not fall for paying for the long tail boat you will stay on the boat and do the same thing, do not bring tons of cash they will steal it not all but just a small amount to think you don’t notice.
Bring your own liquor and snacks you can do there is no rule against it. They again want you to buy everything from their excursion shop when you are getting ready to leave the dock.
Réponse de l'opérateur
Thank you for your feedback. We’re glad you enjoyed the tour overall, but we’re concerned to hear about your experience and comments. Please note that some restrictions, such as not disembarking at certain areas, are due to safety and local regulations.
We take all concerns seriously, especially regarding service transparency and guest security, and will review this with our team. We appreciate you bringing this to our attention and hope to provide you with a better experience in the future.
The places we went were...
The places we went were very crowded and before we left on the boats we had to listen to a long (20-25 min) and loud upsale session. There were supposed to be 7 stops, but the first was too crowded to see monkeys so we left. We were mostly interested in the snorkeling, but it was only available at three stops and even then, we were only allowed to swim or snorkel in a small roped off area because of all the boats. The crew was nice though.
Réponse de l'opérateur
Thank you for your feedback, and we're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when crowds and long upselling sessions impact your enjoyment. It's also disappointing to hear that the snorkeling conditions weren't as ideal as you had hoped. We're glad to hear that the crew was nice, but we will take your comments into account to improve future experiences for our guests. Your feedback is valuable, and we truly appreciate you sharing it with us.
Overall a nice experience
. Monkey Island visit was disappointing. The speed boat could have some music.
The guide was pleasent and articulate.
Réponse de l'opérateur
I'm sorry to hear that your visit to Monkey Island was disappointing. Adding music to the speed boat ride could have enhanced the experience. However, it's good to hear that your guide was pleasant and articulate, which likely contributed positively to the overall trip. Your feedback is valuable, and I appreciate you sharing your experience. If you have any further concerns or if there's anything else I can assist you with, please let me know.
