We booked our Audio guides in advance for 2. Fully paid. Could not get you work.
Hi Richard, Please note that our digital audio guide system is designed to be incredibly straightforward. Upon booking confirmation, a comprehensive email is automatically sent to all guests containing the exact access details. All that is required to activate the guide is simply clicking the secure link provided in that email from your mobile device. As the system was fully functional, the issue you experienced usually occurs when the confirmation email is overlooked or the link is not opened during the visit. We always advise our guests to check their inbox (including the spam folder) and follow the simple, one-click instructions provided before arriving at the site.
