Visite guidée des aurores boréales avec option de ramassage depuis Reykjavik

We got canceled 12 h before departure as they decided my one year old daughter can't come with. Just two weeks ago it was okay and they would organize a carseat for her..

When I was looking for Northern light tours I wanted to book one that would allow me to rebook for free as many times as possible so that I could get the best chances since I knew that it was not guaranteed as it’s a natural phenomenon. This was the main reason I booked Reykjavik Excursions. The first time I was not able to see the northern lights, so they rebooked me for free for another day where I had a snowmobiling & Golden circle tour with them in the morning. I asked if they believed I would have time to make it to the northern lights tour and they advised I did. I’m glad I decided to not sleep that day because that day I did saw the northern lights. It appeared briefly and we managed to take pictures, but it was enough to satisfy us. Lauren was our tour guide for that day & Leo (Lionheart) our driver. Lauren was extremely bubbly; she was very funny and made each way very entertaining for us. She also explained a lot about the northern lights and the best way to be able to detect them. Because it was brief they will went to another area to see if it was possible to see more northern lights but there weren’t. Nevertheless, we saw them and even if brief, ti was enough for us and many of us in the bus. They still however, offered us the chance to rebook for free. My husband and I were satisfied so we decided not to rebook so that other people could get the chance to rebook if they needed. So far, in Iceland I booked tours with two different company’s and let me say, the best tours were all the ones I went with Reykjavik excursions with. This is a very comfortable and good option to see the northern lights. From Edwin & Steph (PR)

Boarded a 50 seat passenger bus, and headed out to selected area to observe clear skies, along with another 7-8 buses. In total, there were approximately 400 people. This was not a problem, as the viewing area was large enough to accommodate everyone. Having the buses there was a “good” thing as it was very cold/windy so you could go back on the bus to warm up. Unfortunately we did not see much in the sky, which was very clear. Many constellations were visible. There were some glimpses of the lights. One suggestion. Make sure you have a good camera! This was a great way to get out to see the lights in expensively.

You should of never used this viewing site the 7 high intensity highway lights polluted the site with stray light as did the radio tower in the background, rendering the site vitually useless on a night with growing clouds and there a dim northern lights experience

Well, the bus left me stranded at the pick up location for more than an hour and never picked me up. I will never book a trip with TripAdvisor again. Ever.

I went for the Norther Lights Mystery Tour. Turns out the mystery was being left standing around for an hour waiting to be picked up, only to be told by another tour that they weren't working. This is after getting confirmation email confirming times and pickup. Still not got an apology from them. Awful, save yourself the trouble and book with anyone else

AVOID AVOID AVOID. Bus never showed up, there were about 8 of us sat outside waiting for it for 30 odd minutes and it never showed up. No cancellation email, no communication. Terrible. Ruined our final evening in iceland.

I waited along with 2 other people who had also purchased tickets to be picked up at Hilton Nordica at 10:30pm, but the bus never showed up. Based on other reviews, we’re wondering if perhaps the bus filled up at an earlier stop before getting to us? We waited from 10-11pm as told and we emailed, made calls, used the Viator chat, without any response from the tour provider: Gray Line Iceland. It doesn’t respond to chat messages in Viator, didn’t answer emails, and the Gray Line Iceland office is closed at that time so if you call, it’s useless. When we asked the hotel concierge if we were waiting in the right place he said we were, but that the company was “unreliable.” After waiting for more than an hour, to not miss the Northern Lights, we split a cab to Grotta Lighthouse and back. It was a great viewing area, the taxis came within minutes and total taxi fares were less than the cost of one tour ticket. We were dropped off at the Grotta Lighthouse. I’ll note that the Viator customer service did answer when we called, but she couldn’t reach the provider and we had to press her to initiate the refund process. However, thus far the only email I have received from Viator is a Refund Requested notification, so I’m still waiting to actually be refunded the $100 paid. That said, if you’re opting for a hotel pick up, buyer beware! Happy to update this review when á refund is issued.

Warning! All travellers looking to book trips!!! They took our money ! Changed our provider and cancelled our trip saying our 5 year old could no longer go with only 2.5 hrs notice!!!! Leaving my husbands 50th birthday trip in tatters and my two children in tears 😭 Still not received a refund for our trip either and they just don’t care !!!!!! Absolutely disgusting!!!!

Me and my daughter joined the northern lights tour, Kristoff (hope that’s right) and driver (sorry) your driving was excellent, Kristoff was very funny and kept us amused. We were lucky to catch a good look, the moon was bright and cloudy so wasn’t holding out much hope, but guides told us the best place to look and patience paid off, could not fault the evening