New York: Transferts depuis/vers l'aéroport privé JFK
Description
Embarquez pour un voyage de confort et de commodité grâce à notre service de transfert aéroport privé 24 heures sur 24 de l'aéroport international John F. Kennedy à votre hébergement dans les centres-villes de New York. Dites adieu aux tracas des longues files d'attente des taxis et aux transports en commun bondés. Profitez d'un service personnalisé adapté à votre emploi du temps et à vos besoins. Nos chauffeurs professionnels s'engagent à assurer une transition transparente de l'aéroport à la destination choisie. Dites adieu au fardeau que représentent les bagages lourds et la navigation dans les systèmes de transport en commun complexes. Notre service de porte-à-porte vous permet de vous détendre et de profiter du voyage sans stress inutile.
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Il s'agit d'un transfert aller simple de/vers l'aéroport de JFK. Veuillez fournir votre adresse de ramassage et de dépôt à l'avance! Ce service de transfert n'est disponible que pour les propriétés du centre-ville de New York. Nous pouvons vous contacter au sujet de frais supplémentaires si le lieu de prise en charge est en dehors de notre zone de service. Veuillez indiquer votre numéro de téléphone de contact ou votre compte WhatsApp lors de la confirmation de la réservation. Nous vous contacterons pour confirmer les détails de la prise en charge à l'avance. Et nous organiserons le chauffeur un jour à l'avance. Nous fournissons un service client 7 * 24, s'il vous plaît n'hésitez pas à nous contacter par e-mail, WhatsApp, ou téléphone. Pour un temps d'attente supérieur à 30 minutes (pour le départ de l'aéroport), des frais de 30 USD par 30 minutes seront facturés Pour un temps d'attente supérieur à 60 minutes (pour les arrivées à l'aéroport), des frais de 30 USD par 30 minutes seront facturés Maximum un bagage par personne. La limite de taille des bagages est de 24 pouces. Les bagages surdimensionnés ou supplémentaires doivent être communiqués à l'avance. Nous organiserons différents types de véhicules en fonction du nombre de passagers.
Avis des voyageurs
Informations importantes
- Transports en commun disponibles à proximité
- Les enfants en bas âge doivent être assis sur les genoux d'un adulte
- Convient à toutes les conditions physiques
Avis(18)
The car smells garlic! The driver was using phone whilst driving which was totally unsafe. The good thing was he responded on our messages as we arrived earlier.
Dear clients, Thank you for your honest feedback. We are very sorry to hear about your unpleasant experience. Regarding the smell: our driver did not eat garlic. The car is regularly cleaned, ventilated, and has air freshener. The smell may have come from something else, and we apologize for any discomfort. Regarding phone use: the driver only used it to notify our dispatch of your pickup and to check live traffic conditions for the best route into Manhattan. He was not using it for personal reasons, but we understand how this could feel unsafe. We will remind all drivers to minimize phone use while driving. On a positive note, we are glad that the driver was responsive to your messages when you arrived earlier than expected. That is the level of communication we strive for. Thank you again for your feedback. We will work hard to improve our service quality and hope you will give us another chance to provide you with a safe and comfortable ride.
I have always rated Viator highly and have used them whilst travelling This time I have ben let down badly. The Car and driver never appeared and when I asked for a refund was told the company says they did turn up despite phone calls and help from the airport information desk who could NOT contact this company. I received no proof from Viator that they did turn up just a flat NO on a refund. I have never had problems before with Viator but this time not only was it a lost of £70 but extra to pay on another taxi plus the stress of being stranded in an unknown place. A bad experience Viator.
Dear clients, Thank you for sharing your experience, and please accept our sincere apologies for the frustration and stress you’ve described. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience caused to you. We have carefully reviewed our records based on the details you provided. However, we were unable to locate an order matching your description — except for one booking that fits the route and date. Regarding that specific booking, our driver confirmed that the driver did arrive as scheduled. That said, we fully understand how distressing it must have been to feel stranded, especially in an unfamiliar place. We take your feedback very seriously and would like to investigate further. Could you please kindly contact us directly via email or phone with any additional information you may have (such as the booking reference, pick-up time, or the name used for the booking)? We will re-check our system and also follow up with the driver more thoroughly. We are committed to finding a fair resolution for you. Once again, we are very sorry for the trouble you’ve faced. Please reach out to us — we truly want to help.
The driving was quite erratic and scary. The driver did not pull over to allow a fire truck to go by, so we had the emergency vehicle behind us for a long time. The driver was making loud calls in a foreign language.
Thank you for sharing your concerns. Safety is our top priority, and we take reports like this seriously. In the U.S., yielding to emergency vehicles is a standard and required practice, and our drivers are expected to follow all traffic laws. We will review the situation with the driver to better understand what happened. We appreciate your feedback and apologize for any discomfort during your ride.
Think twice before using this service. They cancelled our reservation without communicating to us. Glad our hotel was close that we used the train and saved half of the amount I was supposed to pay them.
Dear client， We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent ride , we checked with our driver seriously, as your flight was delayed for a long time and don't have the estimated arrival time,so we were forced to cancel this booking and issue refund. we understand that the service fell short of your expectations, and for that, we extend our sincerest apologies. Your feedback is invaluable to us, and we assure you that we will take this opportunity to enhance our service quality.Once again, we apologize for any inconvenience caused and hope for your understanding in this matter.
The driver picked up the wrong passengers first. Drove out of airport before the passengers realized they were in the wrong vehicle even though we were in contact via phone with the driver. The driver did not speak English and has to have the wrong passengers talk with us on the phone to figure out how to drop them off and pick us up. The driver then took us to the wrong hotel before getting us to the right one. It took over 1 hour to finally get in the vehicle to get to the hotel. Worst experience — will never use Viator for car service pickup
Dear Michael_B I am truly sorry to hear about the difficulties you experienced with your recent transfer service. I understand how frustrating and inconvenient it must have been for you, and I sincerely apologize for the inconvenience caused. It is clear that the situation was not up to the standards we strive to maintain. We deeply regret the miscommunication and the confusion that led to the wrong passengers being picked up first, as well as the subsequent delay in getting you to your correct destination. The language barrier and the mix-up with the hotel only added to the frustration, and this is not the experience we aim to provide. Please be assured that we take your feedback very seriously. We are reviewing the incident with our team and the driver to ensure that such issues do not occur in the future. Your satisfaction is of utmost importance to us, and we will use your feedback to improve our services. Once again, I apologize for the inconvenience and the distress this has caused. If there is anything else we can do to assist you, please do not hesitate to let us know. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Didatravel C
The driver communicated well was on time and got us to the airport with the best route possible despite heavy traffic
This was the worst experience I have ever had with a service company! We went to the pick up location at the airport we were told to go. We had to wait about 20 minutes for our driver to show. When he finally did, he stopped in front of us, got out of his car, and then got back in his car and drove off without saying a word to us! I called him and texted and he did not answer. Then about 10 minutes later, he texted me and said there were police so he left! We were at the airport, so of course there were police! The police told us he was likely unlicensed. We were left stranded and had to find a different ride. When I contacted Viator, they said they could not give me a refund but unknown why. This was the worst way to start off our trip!
Dear client， Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustrating experience you encountered regarding your airport transfer. We deeply regret that this occurred, especially at the start of your trip. We have looked into the details of your reservation and understand from our records that our driver did arrive at the designated pickup area. He attempted to coordinate with you directly regarding the meeting point, including suggesting a pickup on the second level for easier access, but unfortunately a smooth connection was not made, and we truly regret the resulting confusion and inconvenience. Please know that we take your experience very seriously and have reached out to you directly to apologize and address your concerns regarding this booking. Our team is committed to ensuring reliable service, and we are continuously reviewing our procedures to improve communication and coordination between drivers and guests. We truly value your feedback as it helps us to enhance our service. We hope to have the opportunity to serve you again in the future and provide you with the seamless experience you deserve.
The driver did not even speak English. Very difficult to understand. Was over an hour late due to his inability to find our location. Did not know where we were supposed to go and would not recommend this to anybody.
Dear client， We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent ride , we checked with our driver seriously，you were not at the correct pick up location, causing the driver to travel a long distance before picking you up. We have contacted you to apologize and coordinate a solution. We hope you can check the reply.we understand that the service fell short of your expectations, and for that, we extend our sincerest apologies. Your feedback is invaluable to us, and we assure you that we will take this opportunity to enhance our service quality.Once again, we apologize for any inconvenience caused and hope for your understanding in this matter.
Viator isn’t flexible or understanding when airline cancels/changes your flight. Our morning flight was cancelled the day prior due to a snow storm and we were notified by the driver who was tracking our flight. We tried to rebook our flight but all alternate flights were either sold out or substantially delayed. We ended up cancelling our trip the evening prior and notified Viator immediately asking for a future credit or partial refund. They called back the next morning claiming their drivers don’t track the flights and that our driver was already en route to the airport. That is not true. Driver did track our flight and kept in contact to see if we booked an alternate flight. There was also plenty of time for Viator to notify the driver and cancel our booking. No credit or partial refund was given to us.
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent ride , we checked with our driver seriously, Your order was scheduled to be served at the prearranged time. The driver is not responsible for tracking flights. Additionally, you informed us too late, and the driver is already on the way to the airport. We're sorry, but we cannot refund your payment. . we understand that the service fell short of your expectations, and for that, we extend our sincerest apologies. Your feedback is invaluable to us, and we assure you that we will take this opportunity to enhance our service quality.Once again, we apologize for any inconvenience caused and hope for your understanding in this matter.
The shared shuttle from JFK to Manhattan was more than a 15-20 minute wait as advertised, it was over an hour with no communication for delays. Simple text updates would of managed expections. A taxi would of been a much better choice. The return private car back to airport was excellent.
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent ride , we checked with our driver seriously Your order is a return trip from the hotel to the airport, and the driver has successfully completed the service. Could you please check if you have rated the wrong order?
