Marathon Key : aventure de plongée en apnée de 3 heures sur un ponton à Sombrero Reef
Description
Profitez d'une aventure de plongée en apnée de 3 heures à Marathon Key dans l'un des récifs les plus incroyables du monde. Sombrero Reef est vivant. C'est un endroit où les poissons perroquets se nourrissent du corail vivant tandis que les poissons trompettes essaient de se fondre parmi ses branches. Le récif est protégé, vous pouvez donc vous attendre à voir de grands bancs de grognements et de vivaneaux nager parmi les grands mérous cachés dans les rochers et à la recherche d'un repas. Les grandes barrières de corail de notre planète sont précieuses. Comme les forêts tropicales sous-marines, elles regorgent d'animaux sauvages et de coraux colorés. Vous êtes invités à apporter de la nourriture et des boissons avec vous.
Options de l'excursion
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Convient à toutes les conditions physiques
Avis(57)
It was a fabulous experience. So many different fish and corals. We will definitely do this experience again on our next trip to the Keys.
Great snorkel adventure! Captain Candace and First Mate Corey were awesome! Excellent stewards of the reef and super helpful to everyone. No condescension, very helpful and genuinely concerned that a good time at was had by all. And we did have a great time! Highly recommend!
Great experience! Loved snorkeling in Sombrero Reef. Our boat captains were fantastic and you can tell they loved what they do.
Thank you for your wonderful review! We're thrilled to hear you had a great time snorkeling at Sombrero Reef. It means a lot to know that our captains helped make your experience special. Their passion for the water and for sharing the beauty of the Florida Keys with our guests is something we're very proud of. We appreciate you choosing to join us and hope to welcome you back aboard for another unforgettable adventure soon!
The tour operator and contact # were never provided and the meeting point was an empty parking lot behind Marathon City Offices. The parent company in N.J. switched me to another operator of a catamaran the following day which I could have done myself for almost half that price.
We understand how frustrating it must have been not having the proper contact information or a clear meeting point, and we sincerely apologize for the lack of communication. Your feedback is very important to us, and we would really appreciate the opportunity to look into this situation further and make things right. Please kindly contact our office at your earliest convenience so we can review your case in detail and assist you accordingly. We’re here to help and want to ensure you receive the experience you originally expected. Thank you again for bringing this to our attention.
Didn’t show up & lied re refund timeline
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. According to our records, the refund was processed, and once a refund is issued it may take several business days for the funds to appear on your statement depending on your bank or credit card provider. We also want to clarify that this experience is operated by a local captain in Marathon, and the activity runs directly from the marina. We always encourage guests to contact us through the booking platform if they have questions so we can assist as quickly as possible. We appreciate your feedback and wish you the best with your future travels.
I was over charged for the trip by booking through Viator. The price was double compared to booking straight through the snorkeling vendor.
Thank you for your feedback. The price shown on Viator includes taxes and the booking platform service fees, which may make the total appear higher than the base price advertised directly by the local operator. In many cases, the price guests see elsewhere is before taxes and fees are added at checkout. All pricing shown on Viator is the final price at the time of booking, so there are no additional charges when you arrive. We appreciate you sharing your comments and hope you still enjoyed your snorkeling experience at Sombrero Reef.
Lack of communication from Viator or from Snorkle company. Text from one company reservation was with another. Almost missed it. Trip was great. Price through Viator was double what I would have paid going directly to company. I had good experiences throughout Greece Malta and Italy. Disappointmened this time.
Thank you for your feedback. We’re glad to hear that you ultimately enjoyed the snorkeling trip at Sombrero Reef. Regarding the price, the cost is the same whether guests book directly or through the platform, as taxes and processing fees apply in both cases. Sometimes travelers compare the final price to a base rate shown before taxes and fees, which can make it appear different. We also appreciate your comments about communication and will continue working with our partners to make the check-in process as smooth as possible for all guests. Thank you for sharing your experience.
Would have given it zero stars if I could. We were scammed. Given a pin on Google maps, no address, no one there when we arrived. No answer on the phone number. It was behind the City building. They were very sweet and said they've never heard of any tours there. So sad. Last day of vacation. Too late to get another tour. Reputable companies were sold out and very sweet. They said that they have never heard of this buisness. Zero contact information. Says based out of NY. Do NOT get tricked. After looking further, says 3 hour snorkeling cruise as title THEN, no snorkeling, 2 hour cruise- comes with snorkeling equipment! Haha. Out $178 for me and my 8 year old daughter. Trying to get a refund. Viator was easy to get on the phone and tried to call the company as well, no luck. Scammed, sad, and out a lot of money:(
We’re sorry to hear about your frustration and disappointment. The meeting location and address are clearly listed on the voucher and tickets provided after booking. The check-in location is at the Visitor Services building by the marina, on the bayside of the road, which is a large building with a gift shop and a common meeting point for several local water activities. Many guests successfully check in there each day using the instructions provided. If there was any difficulty locating the meeting point, our team is normally available by phone to assist. The tour is a 3-hour experience that includes time on the water and snorkeling equipment, depending on sea conditions and the day’s schedule. If you contacted Viator regarding your reservation, their support team can also assist in reviewing the booking details. We appreciate your feedback and are sorry your day did not go as planned.
Great snorkeling trip with the Captain fun snorkeling at the sombrero reef wish I could have stayed a little longer complementary drinks and friendly service overall great experience
Thank you for your great review! We’re happy to hear you had a wonderful time snorkeling at Sombrero Reef and enjoyed the trip with the captain. It’s great to know you had fun in the water, appreciated the complimentary drinks, and experienced friendly service throughout the trip. Sombrero Reef is a beautiful spot, and we’re glad you were able to enjoy it. Thank you for joining us, and we hope to welcome you back again for another snorkeling adventure!
Due to too low attendance they had to cancel. Looking forward to trying again next trip to the Keys.
Thank you for your understanding and for taking the time to leave a review. Occasionally trips may be cancelled when minimum passenger requirements are not met, as operating a boat safely requires a certain number of participants. We’re glad to hear you’re planning to try the Sombrero Reef snorkeling adventure on your next visit to the Keys. We look forward to welcoming you on board for a great snorkeling experience next time!
