This is the most expensive tour I ever paid for and I didn't get the value for my money. I'm not sure if it is because I didn't book the circuit 2 so that I can go with a group? I thought this tour is gonna be like a whole group going to machu picchu, but instead I was by myself, asking everyone which train I should be going to or if I'm waiting in the correct station, same with the bus, like where is the line, everyone and signs are all in spanish. My only guide was the person in WhatsApp who gave me my tickets and everything else was a blurr! Also the lunch (a la carte) that was provided was terrible. I paid for lesser than this in my other tours with breakfast and lunch BUFFETS!
We sincerely regret that your experience did not meet your expectations. However, we would like to point out that all the necessary information was sent to you before the tour began, and we also explained in advance what the guided tour service at Machu Picchu would entail—a detail that was coordinated with you and accepted by you beforehand. We regret that the experience did not meet your expectations, and we appreciate your feedback, as it will help us continue to improve our services.
