Port de croisière de Londres à Southampton - Transfert en navette partagée
Description
Il s'agit d'un service de transfert porte-à-porte partagé entre le centre de Londres et le port de croisière de Southampton, combinant coût abordable et confort. Contrairement aux services d'autocars ou de bus standard, nous vous récupérons directement à votre hôtel ou à votre adresse dans le centre de Londres et vous déposons à votre terminal de croisière ou à votre hôtel à Southampton. Il n'y a pas d'arrêts fixes ou de terminaux publics pour naviguer. Selon le nombre de passagers réservés sur le même trajet, le véhicule peut être utilisé exclusivement par votre groupe ou partagé avec un ou deux groupes supplémentaires, avec un maximum de 7 passagers par véhicule en tout temps. Les jours plus calmes, lorsqu'aucun autre passager ne voyage sur le même trajet, votre transfert fonctionnera comme un service privé sans frais supplémentaires, et vous en serez informé à l'avance. Si vous préférez garantir une utilisation exclusive du véhicule, veuillez nous contacter.
Options de l'excursion
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Détails du pilote & Communication Le nom de votre chauffeur, votre numéro de téléphone et les détails de votre véhicule seront envoyés dans les 12 heures suivant votre prise en charge prévue, par e-mail, message texte ou WhatsApp. Veuillez nous contacter si vous n'avez pas reçu ces détails. Nous recommandons fortement de fournir un numéro de téléphone mobile disponible sur WhatsApp ou iMessage, car beaucoup de nos clients ont trouvé que ces canaux étaient le moyen le plus fiable de rester à jour. Le chauffeur confirmera son heure d'arrivée exacte et fournira des mises à jour en direct si vous utilisez l'une ou l'autre plateforme. Veuillez vous assurer que votre téléphone est allumé pour permettre une coordination fluide. Si vous rencontrez des problèmes, vous pouvez toujours joindre le bureau ou le chauffeur aux coordonnées fournies. Points de rencontre – Centre de Londres Veuillez patienter dans le hall de l'hôtel ou devant l'entrée principale de votre résidence à l'heure prévue de prise en charge. Si vous ne trouvez pas votre chauffeur, veuillez rester au point de rendez-vous et appeler le numéro fourni. Coordination des heures de prise en charge Comme il s'agit d'un service de transfert partagé, nous pouvons occasionnellement apporter de petits ajustements à l'heure de prise en charge initialement sélectionnée pour coordonner plusieurs Collections et assurer un itinéraire efficace à tous les passagers. Si un ajustement est nécessaire, vous serez informé au moins 24 heures à l'avance de l'horaire mis à jour. Politique sur les temps d’attente – Centre de Londres Nous incluons 15 minutes de temps d'attente gratuit à partir de votre prise en charge prévue. Si les passagers ne se présentent pas dans les 15 minutes, des frais d'attente prolongés s'appliquent par la suite. Des frais sont appliqués par tranche de 15 minutes, à partir de 12,50 £. Le paiement peut être effectué au chauffeur en espèces ou via un lien de paiement sécurisé. Pour éviter les retards et les frais supplémentaires, nous demandons aux passagers d'être prêts pour le retrait à l'heure confirmée. No-Show : Si après 30 minutes à partir de l'heure prévue de prise en charge le passager est injoignable ou ne se présente pas au point de rendez-vous, la réservation sera classée comme non-présentation et un remboursement ne sera pas possible. Assistance bagages Votre chauffeur vous attendra au point désigné, vous aidera avec vos bagages et vous escortera jusqu'au véhicule. Une assistance est fournie pour le chargement et le déchargement.
Avis des voyageurs
Informations importantes
- Animaux d'assistance acceptés
- Transports en commun disponibles à proximité
- Convient à toutes les conditions physiques
- Veuillez vérifier les détails fournis de votre pilote, vous pouvez les trouver soit par email, SMS ou Whatsapp.
- Assurez-vous de nous avoir fourni votre adresse complète de dépôt/ramassage, y compris le code postal.
Avis(41)
Prompt! Early actually! Great communication. Safe driver. Polite and respectful. Delivered me to the port with lots of time to spare. Very helpful.
Thank you very much for your kind review! We’re delighted to hear that your driver arrived early, kept you well informed, and provided a safe and comfortable journey to the port. It’s great to know you arrived with plenty of time to spare. Thank you for choosing Trust Transfers, and we hope to welcome you again!
Stephane was exceptional. There was a mixup on pickup location and he straightened that out quickly. His knowledge of Southampton port was amazing. He was quite personable, making the 2+ hour trip quite pleasant, even the traffic.
Thank you very much for your kind review! We’re delighted to hear that Stephane was able to quickly resolve the pickup location mix-up and provide such a pleasant journey to Southampton. It’s wonderful to know that his knowledge of Southampton Cruise Port and friendly approach helped make the journey enjoyable, even with the traffic. We’ll be sure to pass your lovely feedback on to him. Thank you for choosing Trust Transfers, and we hope to welcome you again in the future!
Easiest way to get to ship in Southampton from London. Driver was amazing!
Thank you so much for your kind review! We're delighted to hear you had a great experience. We truly appreciate your recommendation and hope to welcome you again soon!
Qasim was amazing. Picked us up from the hotel on time, kept on touch letting us know when he would be there and got us to our destination without any problems
Thank you for your wonderful review. We are delighted to hear that Qasim provided such a great experience. We will be sure to share your kind words with him. He will be pleased to know that his punctuality, clear communication, and professional service made your journey smooth and enjoyable. Thank you for choosing Trust Transfers. We hope to welcome you again in the future.
When I booked this transfer, I specifically asked that I would arrive by 12 noon and I was told that it would not be a problem. The day of the pick up, the driver was late and I didn’t arrive until 12:36pm. The van was crammed and the seating were facing each other instead of row formation, making me face strangers! I don’t mind shared rides but I do mind that I had to face complete strangers when I didn’t have to. I gave this a 3 stars because it got me there, late and uncomfortable unnecessarily.
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not fully meet your expectations. We would like to clarify a few points regarding your journey. Our driver arrived on time for the scheduled pickup. Unfortunately, the journey between London and Southampton is approximately 80 miles, and while we always plan carefully, traffic conditions are outside of our control. We sincerely apologise that you arrived later than expected. As this is a shared shuttle service with multiple pickups and drop offs, it is difficult to guarantee arrival at an exact time. While we always aim to arrive as early as possible, the service is designed to deliver passengers within the cruise terminal check in window. Cruise embarkation typically begins after 12:00 PM and continues until around 4:00 PM, allowing guests to arrive at any time during that period. For guests who need to arrive at a specific time or earlier in the day, we are always happy to offer a private transfer exclusively for their group. This allows us to agree on a pickup time that best suits their schedule and provides a more direct journey. Regarding the vehicle, a Mercedes Vito was assigned for your transfer. Although it has a capacity of up to 8 passengers, there were only 6 passengers travelling that day. We deliberately limit the number of passengers to help ensure a comfortable, door to door shared transfer experience, and the vehicle was not operating at full capacity. We also understand your comments about the seating arrangement. In the UK, many 7 and 8 passenger Mercedes vans are configured with seats facing each other. We appreciate that this layout is not everyone’s preference. If we had been aware of your preference, we would have been happy to offer you the front passenger seat whenever available to make your journey more comfortable. We would also like to mention that we operate other vehicles with all forward facing seats, and we will do our best to accommodate this preference if requested in advance, subject to availability. Thank you again for your feedback. It helps us improve our service, and we hope we will have the opportunity to provide you with a better experience in the future.
Our driver was prompt and courteous. She was a safe driver and pointed out landmarks along the route.
Thank you for your kind review. We are delighted to hear that your driver was punctual, courteous, and made your journey both safe and enjoyable by pointing out landmarks along the way. Thank you for choosing Trust Transfers. We hope to welcome you again in the future.
Rideshare van was on time to pick us up at the hotel. No problems. Pleasant driver was very helpful with our luggage.
Thank you so much for your kind review! We're delighted to hear you had a great experience. We truly appreciate your recommendation and hope to welcome you again soon!
Very clean car. Arrived early and courteous driver. Knowledgeable and offered to assist with everything.
Thank you so much for taking the time to share your experience and for your kind words. Your feedback means a great deal to our entire team and motivates us to continue providing the highest level of service. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to London. Safe travels!
Driver was prompt. Vehicle was clean. He drove safely and delivered exactly on time to the proper location for our ship. He communicated via text prior to the pickup. Would recommend this company for an easy ride to the South hampton port from London.
Thank you for taking the time to share your experience. We are pleased to hear that your driver arrived promptly, maintained excellent communication before the journey, and ensured a safe and comfortable transfer to Southampton Port. Providing reliable, stress-free transportation is always our goal, and we're delighted that everything went according to plan. Your recommendation means a great deal to us. We look forward to welcoming you again for your future travels in the UK. Safe onward travels and thank you for choosing Trust Transfers!
The pickup was late. We missed our boarding window on the ship. There wasn’t room for luggage in the back we hadn’t all sit riding backwards as others were added to the trip late and were on the transfer when we were picked up Also said the trip duration was 90 minutes but took 2.5 hours on a Saturday
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We would like to clarify that this service is a shared shuttle transfer, not a private transfer. The shared nature of the service, including the possibility of additional passenger pickups and drop-offs, is clearly stated in the product description before booking. Regarding the journey duration, the distance between Central London and Southampton Cruise Port is approximately 85 miles. Under normal traffic conditions, the journey typically takes around 2 to 2.5 hours. We do not advertise this route as a 90-minute transfer, as such a journey time would not be realistic given the distance and typical London traffic conditions. For this journey, a Mercedes V-Class vehicle was provided and operated within the advertised capacity of the shared shuttle service. The vehicle carried a maximum of six passengers, as stated in the product description, and luggage was accommodated accordingly. We are also concerned by the comment regarding the boarding window. As Southampton cruise terminals generally recommend arriving well in advance of embarkation deadlines, passengers should allow sufficient travel time based on the actual journey duration of approximately 2 to 2.5 hours. We cannot comment on where the 90-minute estimate originated, as this is not information provided by our company or within our product description. We appreciate your feedback and will continue working to provide a reliable and comfortable shared transfer service for all travellers.
