Glacier Express, Alpes suisses et Lucerne | Au départ de Zurich

I traveled with my friend from the USA and our friend from Germany joined as well. This was to be one of the high (pun intended) points of our European vacation. We were not disappointed with the service. The guides Carlos and Selma were terrific. The only glitch (and it was a big one) was that on the very early am (12:45 to be precise) of our tour my friend happened to check her e-mail and we were notified by the booking agency that the start time for the tour was to be 9:00 am rather than 10 am. All of our travel documents and communications showed the time as 10 am. This created my cu anxiety for our party and required rapid fire phone calls and changes in plans to be made as we were traveling by train from about 35 km away. We were thankfully able to make the train and arrive on time to be met by Carlos ho got us all the way to Lucerne (sp?) in a timely manner. He was very friendly and helpful in assisting us. We were met by Selma who took us then on our tour of Lucerne and kept us together and on time for the several connections that we needed to make in order to reach our Glacier Express Train. By any estimation the views of the Alos and the glacial waters were amazing and met our every hope. I would recommmend the experience to anyone who loves mountains, tranquility and is still able to soar with their sense of wonder. A few words about Selma. She was a top notch tour guide. A perfect blend of knowledge, time management and passion for the tour. She spent time with each of the guests, was very friendly and showed interest in each guest. There was a misunderstanding which occurred which occurred with ordering meals based on the Glacier Express position surrounding the ordering of meals by groups. One tout participant became very upset by having to wait to order food because of this inane rule. Selma systematically and with the highest degree of professionalism negotiated with a higher level of management and resolved the conflict successfully and quickly. You truly have a superstar in Selma. I cannot think of enough good things to say about her and feel so fortunate to have had her as our guide on this highly anticipated “tour of a lifetime” trip for us.

Excellent day. Carlos was a great guide and accommodated everyone's needs. Very informative, highly recommended for a great tour guide. Very memorable day out with lots of laughs

Sights were stunning and it was great to have a tour guide to lead us around. There was not any time in the schedule for browsing or shopping anywhere. Also, bring snacks and water. There is lunch available on the Glacier Express, but that wasn't until about 2 pm for us. And no time in the schedule for dinner on the way back to Basel.

Taking the Glacier Express to the Swiss Alps is an amazing experience. The mountain views are breathtaking. Beautiful scenic views. Our tour guide Salma was great and friendly. She took care of us.

It was a great experience! Lots of knowledge and wonderful service.

Our guide was amazing very thoughtful and knowledgeable about the city.

Extremely disappointing experience. Our Glacier Express tour was scheduled to start at 10:00 am, yet our guide did not arrive until 11:30 am—a delay of approximately 1.5 hours. During this entire time, there was almost no communication from the tour operator. Everyone was left wondering whether the tour had been cancelled, and many of us started making alternative travel arrangements because we had no idea what was happening. To make matters worse, I did not receive an email confirming that the tour was still going ahead until 3:00 pm, despite the original departure time being 10:00 am. That level of communication is completely unacceptable. When the guide finally arrived, the entire group had to rush to catch the train. Instead of enjoying the start of what should have been a relaxing premium experience, we were stressed, confused, and scrambling to keep up. Yes, complimentary drinks were provided on the Glacier Express, but that does not make up for the poor organisation. A free drink cannot compensate for 1.5 hours of uncertainty and unnecessary stress. For a tour costing around USD 500, I expect punctuality, proactive communication, and professional organisation. It is the tour operator's responsibility to ensure guests have a smooth, stress-free experience—not one where they are left wondering if the tour has been abandoned. The scenery was beautiful, but unfortunately the experience was overshadowed by poor management. I hope the company reviews its operational standards so future travellers do not have to go through the same experience.

Did this tour on 25/6/26,Very disappointed with this tour, we paid a lot of money for this, tour not as described ,guide constantly preached about god, we were not in a group , would not recommend, better tours on offer

If there is any disruption viator will not care to resolve. Our train got disrupted. We ended up using taxi and paid from our pocket. Viator refused to refund the taxi charges

I loved every minute of this tour and feel like I made some new friends along the way. Lincoln is a terrific guide! Big hiccup,’tho, with Viator because the tour was booked for 10am and at 7pm the night prior, I was notified the new meeting time was 7:45am! Lincoln wasn’t at the meeting place (the clock tower in the Main Zurich station hall), because he was told to be at the Lucerne train to pick up people, and there I was with no one else at the meeting place and hit the Viator-provided link to get directions which sent me to the museum across the street! I also called their number to ask for help, They did not answer the phone! So Lincoln, five stars, Viator=Fail.