Galerie Borghese Visite guidée coupe-file

Sylvia Rossetti, our guide for the Villa Borghese Gallery, was excellent. She was highly knowledgeable and her stories and enthusiasm made the wonderful sculptures and paintings come to life.

Wonderful tour! Our tour guide, Stephania, was wonderful. She provided a narrative that was informative and easy to follow. The details she included followed a logical and clear path. She’s was easy to hear and follow throughout the museum. She provided a wonderful journey!

Guide was lovely and the tour was amazing. We saw all the important artworks and the history and story behind these works was very much appreciated.

Our guide was knowledgeable but was finished 45 minutes early. He also lost most of the group! First time we have been disappointed with a Viator booking.

The notice of the schedule change arrived early enough and was reminded the day before; the new schedule was respected.

Excellent collection of art work with insightful commentary by the guide. Very informative.

The lady guide knew a lot but for an English guided tour was VERY hard to understand with her strong Italian accent - we all 10 agreed about that.

Enjoyed all the Gallery’s artwork. Guide was okay, but somewhat disappointing as narrative and insight shared was inconsistent and disjointed at times; appeared as if she was trying to remember her script, but was missing parts. The artwork is impressive.

Extremely disappointing experience—not simply because of a scheduling miscommunication, but because of how rudely and unprofessionally the tour operator handled it. I booked this tour through Viator a month in advance. Two days before the tour, the operator apparently sent a WhatsApp moving the tour two hours earlier. I replied “thanks,” but while traveling and receiving messages from multiple Viator operators, I clearly confused the message with another booking. I acknowledge that. However, Viator still showed the ORIGINAL time everywhere—in the app, on our ticket, and even in an email Viator sent me the day of the tour. There was no email notifying me of the change. I had also messaged the operator through Viator earlier that day with a question and received no response whatsoever. After an eight-hour travel day, while checking into our hotel, I suddenly received two back-to-back calls telling me I was supposed to be at the tour in 30 minutes. The operator was rude and accusatory, followed up with rude messages, and showed absolutely no empathy or acknowledgment of the conflicting information we had received through Viator. Most importantly, we could not have made the newly scheduled time anyway. We booked the tour based on the time advertised and confirmed when we purchased it. I understand their position that they sent a WhatsApp and I responded. What I do NOT understand is changing a tour by two hours while leaving the original time on the booking platform, ticket and same-day confirmation—and then berating the customer when the inevitable confusion occurs. A simple, “We understand what happened; let’s see if we can move you to another tour,” would have gone a long way. Instead, we received rudeness, blame and then were completely ignored. Miscommunications happen. Good customer service is about how you handle them. Based on how this company handled ours, I cannot recommend them. Viator refused to elevate the issue, I had to dial back three time in 90 minutes. The STILL HAVE MY MONEY To be clear, these people took my money and our family, including two boys, missed this experience.

Extremely disappointing experience—not simply because of a scheduling miscommunication, but because of how rudely and unprofessionally the tour operator handled it. I booked this tour through Viator a month in advance. Two days before the tour, the operator apparently sent a WhatsApp moving the tour two hours earlier. I replied “thanks,” but while traveling and receiving messages from multiple Viator operators, I clearly confused the message with another booking. I acknowledge that. However, Viator still showed the ORIGINAL time everywhere—in the app, on our ticket, and even in an email Viator sent me the day of the tour. There was no email notifying me of the change. I had also messaged the operator through Viator earlier that day with a question and received no response whatsoever. After an eight-hour travel day, while checking into our hotel, I suddenly received two back-to-back calls telling me I was supposed to be at the tour in 30 minutes. The operator was rude and accusatory, followed up with rude messages, and showed absolutely no empathy or acknowledgment of the conflicting information we had received through Viator. Most importantly, we could not have made the newly scheduled time anyway. We booked the tour based on the time advertised and confirmed when we purchased it. I understand their position that they sent a WhatsApp and I responded. What I do NOT understand is changing a tour by two hours while leaving the original time on the booking platform, ticket and same-day confirmation—and then berating the customer when the inevitable confusion occurs. A simple, “We understand what happened; let’s see if we can move you to another tour,” would have gone a long way. Instead, we received rudeness, blame and then were completely ignored. Miscommunications happen. Good customer service is about how you handle them. Based on how this company handled ours, I cannot recommend them. To be clear, these people took my money and our family, including two boys, missed this experience.