Florence - Galerie Express des Offices et Musée Léonard de Vinci

Florence reveals itself best on foot, and Valentina's deep knowledge of da Vinci and the city's history turned that walking into a real journey through the Da Vinci Museum and the Uffizi. Museum opening times can shift with little notice, which occasionally tightens the schedule once inside the Uffizi, though Valentina's pacing kept things moving well. Thank you for choosing LetzGo City Tours, and we hope you'll explore more of Florence with us again.

Adam, Thank you for taking the time to share your feedback. We are delighted to hear that you thought your guide was amazing. Our guides work incredibly hard to bring the history, stories, and masterpieces of Florence to life, and we are very happy this part of your experience was so positive. We would, however, like to clarify the circumstances regarding the duration of your tour. On the day of your visit, your guide explained in advance that the experience would take longer than originally scheduled due to exceptional summer conditions affecting access to the Uffizi Gallery. You were advised of the extended timing and agreed to continue with the tour. During the peak summer months, the Uffizi Gallery experiences extremely high visitor numbers, and access is managed through restricted entry times and capacity controls. On particularly busy and hot days, the gallery must carefully regulate the flow of visitors entering the building for safety and comfort reasons, which can unfortunately create delays outside of the control of guides and tour operators. Our priority is always to provide the complete experience guests have booked rather than rush through one of the world’s greatest art collections. Your guide made every effort to ensure that despite these circumstances, you still received an engaging, informative, and memorable visit. We completely understand your comments regarding travelling with children and appreciate that unexpected extensions can impact family plans. Your feedback is valuable, and we will continue reviewing our tour information during peak periods to ensure guests are prepared for the possibility of delays caused by exceptionally busy museum conditions. Thank you again for joining us, and we are genuinely pleased that your guide helped create such a positive experience despite the challenges of a very busy summer day in Florence.

Delliah, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you enjoyed your tour with Valentina. As a local expert, she brings a wonderful insider’s perspective, combining deep knowledge with genuine passion for sharing her city’s stories. It’s great to know she made such a positive impression — we couldn’t agree more that she’s the perfect guide! We’d be thrilled to welcome you back for another LetzGo City Tour experience in the future. Warm regards, The LetzGo City Tours Team

Thank you so much for your 5-star review. We are delighted that you enjoyed the tour so much. We really appreciate your high recommendation. We look forward to seeing you again on tour very soon. Best Regards, LetzGo City Tours Team

Debora, we’re very sorry to hear about your fall and truly hope you’re feeling better now. After checking our records, we did speak with you several times regarding your tour. Unfortunately, the cancellation occurred within 24 hours of the scheduled start time, at which point your tickets and guide had already been paid for. As a result, we weren’t in a position to offer a refund, as we had already incurred the full costs on your behalf. We completely understand that unforeseen circumstances can happen, and we genuinely sympathize with your situation. We would encourage you to contact your travel insurance provider, who should be able to reimburse you for any loss due to illness or accident. We hope you recover quickly and can enjoy a visit to the Uffizi on a future trip to Italy.

Thank you so much for your wonderful feedback! We're delighted to hear you had such a great experience with Aldo. His passion for Leonardo da Vinci and Florence truly shines through in every tour, and it’s fantastic to know you found it both educational and inspiring. We only wish you had more time too—but there’s always next time! We’d love to welcome you back on another adventure, whether in Florence, across Europe, or even on one of our amazing city and food tours now running in the USA! Thank you from all the team at LetzGo City Tours