Explorez Majorque : Magasin de perles de Majorque et grottes de Drach

Thank you so much for your lovely review! 🌊🎶✨ We're delighted to hear that you enjoyed your visit to the Caves of Drach and that you found this incredible natural wonder so breathtaking. The spectacular rock formations, the underground Lake Martel and the unique atmosphere make it one of Mallorca's most unforgettable attractions. It's wonderful to know that you especially enjoyed the live classical concert and the boat ride across the underground lake. These two moments make the visit truly unique and create memories that stay with our guests long after their holiday. 🚣‍♀️🎻 Thank you for choosing Nofrills Excursions. We're delighted that you had such a great experience and hope to welcome you back for another unforgettable adventure in Mallorca very soon! ☀️💙🌴 — The Nofrills Excursions Team ✨

Dear Giovanna, Your review contains very serious accusations, including calling us "thieves", and these accusations are simply not supported by the facts. First of all, nobody "stole" anything from you. You made a booking, a tour was scheduled, a guide was present and the excursion operated as planned. What happened is that you requested an alternative pickup location that was more convenient for you. Unfortunately, not every location in Mallorca can be served by every excursion, especially when dealing with cruise arrivals, fixed departure times and pre-arranged routes. Pickup options are limited to the locations offered for the tour. You state that nobody responded to your requests. Our records show otherwise. If we had not responded, you would not have received the information about where to meet the tour in the first place. The reality is that you were unable to reach the agreed meeting point in time and therefore missed the excursion. Missing a tour because you cannot reach the departure point is not the same as the company cancelling the service. It is also important to remember that the meeting point, departure information and contact details are provided before the tour. Guests are responsible for ensuring they can reach the departure location at the required time. We fully understand your disappointment at missing the excursion. However, describing a company as "thieves" because you were unable to attend a tour that operated exactly as booked is neither fair nor accurate. At Nofrills Excursions, with over 20 years of experience in Mallorca, we assist thousands of travellers every year and always try to help where possible, but we cannot be held responsible when a customer is unable to reach the agreed departure point. — The Nofrills Excursions Team 🌴

Cher client, Votre avis est extrêmement injuste et surtout très révélateur de votre véritable intention. Ce que vous oubliez volontairement de mentionner, c’est que pendant même la visite des grottes, vous aviez déjà envoyé un message pour demander un remboursement intégral simplement parce qu’il y avait “500 personnes”. Nous supposons que vous les avez comptées une par une. Les Cuevas del Drach sont l’une des attractions les plus populaires de Majorque, visitées par des milliers de personnes chaque semaine, surtout en haute saison. Si vous recherchiez une grotte privée et vide, il fallait probablement éviter l’un des sites touristiques les plus célèbres d’Espagne. Vous critiquez également la guide pour parler en plusieurs langues, alors que cela est clairement indiqué dans la description de l’excursion. Et ce qui est encore plus surprenant, c’est qu’après la visite vous avez personnellement dit à la guide qu’elle avait fait un très bon travail et que vous n’aviez aucun problème avec elle — oui, cela a bien été enregistré. Maintenant que votre demande de remboursement à 0€ a été refusée, vous écrivez soudainement un avis agressif et exagéré. Cela en dit beaucoup plus sur votre attitude que sur l’excursion elle-même. La réalité est simple : les grottes sont magnifiques (vous le reconnaissez vous-même), le concert dure environ 10 minutes comme annoncé, la barque est une courte traversée symbolique du lac souterrain, également décrite ainsi, et des milliers de visiteurs apprécient cette expérience chaque année. Chez Nofrills Excursions, avec plus de 20 ans d’expérience à Majorque, nous acceptons les critiques honnêtes. Ce que nous n’acceptons pas, ce sont les avis exagérés écrits uniquement parce qu’un remboursement injustifié a été refusé. — L’équipe Nofrills Excursions 🌴

Thank you for your review! 🌊✨ We’re very happy to hear you enjoyed the beautiful Caves of Drach and the overall experience. The caverns are truly one of Mallorca’s most impressive natural attractions 😊 At Nofrills Excursions, with over 20 years of experience in Mallorca, we’re proud to offer well-organised excursions combining transport, guide assistance and one of the island’s most iconic sights. We hope to welcome you again soon for another Mallorca adventure! 🌴🎶✨ — The Nofrills Excursions Team

Dear Emily, Your review is extremely unfair and omits the most important facts of what actually happened. Calling this “terrible customer service” or implying any kind of scam is simply false. Let’s be very clear: you originally booked with a normal meeting point. As a goodwill gesture, we manually changed your pickup arrangement so you could join much closer to your hotel. You confirmed this change yourself in writing. The conversation clearly shows this: You asked if pickup near your hotel was possible. We organised an alternative pickup with the Transunion bus at 09:00. You thanked us and confirmed. Then, while already on the bus, you informed us that you would not arrive until 09:45 / 10:00. The main tour departure time was around 09:30, clearly shown on your voucher. At 10:01 we asked: “you are one hour late. where are you?” because at that point the excursion had already departed. You arrived close to 10:00, not at the agreed pickup time of 09:00. The tour cannot delay an entire bus full of passengers for nearly one hour because two clients were late. What is also incorrect in your review is claiming “the transportation they set up made us late.” The transport was an extra courtesy option arranged to help you. The timing issue happened because you boarded the wrong service/timing and did not arrive at the agreed hour. The refund was rejected because this was correctly classified as a no-show caused entirely by not being at the agreed pickup point and time. At Nofrills Excursions, with over 20 years of experience in Mallorca, we help thousands of guests every year and regularly go beyond what is required to assist customers. But customers also have a responsibility to arrive at the correct pickup point and at the correct time stated in writing. — The Nofrills Excursions Team 🌴

Dear customer, Thank you for your comment. However, we must clarify that swimming is not included or guaranteed on this type of boat excursion, and this is clearly stated in the description. The itinerary and pace are designed to ensure safety, timing and completion of the route, especially when working with scheduled departures and sea conditions. It is not a leisure “swim stop” cruise, but a transport and sightseeing boat experience. For guests specifically looking to swim, we always recommend booking a dedicated swimming or snorkelling excursion, which is designed for that purpose. At Nofrills Excursions, with over 20 years of experience, we deliver exactly what is advertised — it’s important to choose the tour that matches your expectations. — The Nofrills Excursions Team 🌴✨

Your review is simply not accurate, and we must be very clear about this. You claim there was confusion and no information, yet this is completely contradicted by evidence: We have a video from that exact departure, showing the meeting point (Bar Varadero) and our 2 clearly identified buses — the only ones operating there at that time. And by the way, you or your group is not there. Here is the video so everybody can see who is not telling the truth: https://drive.google.com/file/d/10gAFaRBuP_RnY-1oe7Tf1qMUzxgs89vD/view?usp=sharing On that same departure, 46 other customers boarded successfully using the exact same instructions you received. They had no issue finding us. So the question is obvious: if everyone else found it, where is the real problem? You also state that no one responded — this is not correct. The platform you booked with reviewed your case and denied the refund because it was a no-show, which confirms you were simply not at the meeting point. Regarding parking: There is blue zone parking nearby. There is also a public car park just a few minutes away: “Aparcament Parc de la Mar - SMAP”, easily found on Google. Additionally, your voucher clearly states that you can contact us the day before to confirm bus details. You chose not to do this, yet you blame the company. At Nofrills Excursions, with over 20 years of experience, we provide clear instructions, assistance, and organised departures. What we cannot do is take responsibility when a customer ignores the information provided and then fails to arrive. This was not an issue of organisation — it was something very easy: you were not at the designated meeting point at the designated time. And we even waited 5 minutes more than when we did the video, leaving at 9:40 when pick up time was 9:30.

Thank you so much, Denisa! 🌊✨ We’re delighted you had such a lovely experience on your Caves of Drach & Majorica Pearl Shop Tour. It’s great to hear that you appreciated the comfort of the coach, the professionalism of the driver, and especially the effort of the guide speaking multiple languages — they’ll be very happy to read your kind words. The caves and the live concert are truly a highlight of Mallorca, and we’re glad you enjoyed them so much 🎶 Regarding your comments about time and crowds: the number of visitors inside the caves and the queues for the boat ride are managed directly by the venue, not by the tour. As one of the most popular attractions on the island, it can get busy — especially at certain times of the year. That’s why our guide always gives tips (like entering early) to help guests make the most of the experience. At Nofrills Excursions, with over 20 years of experience, we focus on providing a well-organised, comfortable and informative tour, so you can enjoy the visit without worrying about logistics. We really appreciate your feedback and hope to welcome you again soon for another great Mallorca experience! 🌴🥰 — The Nofrills Excursions Team

Dear traveller, Thank you for your feedback. However, your review focuses almost entirely on the experience inside the Caves of Drach, rather than on the service provided by our tour — which suggests that you are reviewing the attraction itself, not the excursion you booked. The caves are one of the most popular attractions in Mallorca, especially during peak periods such as Easter and summer. Naturally, this means there are many visitors. This is no different from other world-famous landmarks like the Sagrada Familia, the Eiffel Tower or major attractions in London — high demand comes with higher visitor numbers. Regarding the boat ride and queues, these are part of the cave management, not controlled by the tour operator. The same applies to capacity inside the caves. What we provide at Nofrills Excursions, with over 20 years of experience, is a well-organised excursion: Comfortable transport Guaranteed entry tickets A guide on the bus with explanations and tips A smooth, stress-free experience overall If you prefer to avoid crowds at such iconic sites, the only option would be to visit less popular attractions — but for a place like the Caves of Drach, high visitor numbers are simply part of the reality. — The Nofrills Excursions Team 🌴✨

Thank you for your wonderful review! 🌟 Nofrills Excursions is delighted you found the experience fun, easy & interesting. With friendly guides, smooth organization, a comfortable bus and the magical classical concert inside the caves, it’s a truly memorable half-day in Mallorca. We’re so glad you enjoyed it! 🎶⛴️✨