Excursion à terre à Eze, Monaco & Monte-Carlo au départ de Cannes

Hello, Thank you for your feedback. But first of all, the tour under which you posted this review is not the tour you booked. Your reservation was for a different excursion. Therefore, your review may mislead future customers, as it refers to a tour you did not take. Secondly, all the scheduled stops and timings were respected. As with any shared tour, all participants are required to follow the established itinerary and timings. If you wished to spend more time in Monaco, this was a personal choice and could not affect the schedule for the rest of the group. This is precisely why the guide offered you the option of extending your stay and returning independently by train. The tour was therefore provided in accordance with the published description, including all the scheduled stops and timings. Best regards

Hello, We are sorry to hear about your disappointment, but we would like to clarify the situation regarding your booking. You booked our Full-Day French Riviera Tour, which is a shared tour designed for travelers staying in Nice. This tour is not designed for cruise passengers, as the duration of the tour and the itinerary do not allow us to guarantee that cruise passengers will return to their ship on time. This is precisely why we offer dedicated tours for cruise passengers, with itineraries and timings specifically planned around cruise schedules and the required return to the ship. The description of the tour you booked clearly indicates that the pick-up for this tour is from Nice city locations and that it is a full-day shared tour. It is therefore not the appropriate product for cruise passengers. As soon as we became aware of the situation, we contacted you via WhatsApp and explained this to you. We offered you the possibility of cancelling your booking at least 24 hours before the tour, in accordance with our cancellation policy, so that you could receive a full refund. We also offered you the possibility of booking one of our dedicated cruise passenger tours, which would have been the appropriate option for your situation. Unfortunately, we did not receive a response to our WhatsApp messages, so we were unable to process the cancellation within the conditions of our cancellation policy or arrange an alternative cruise passenger tour for you. We therefore strongly disagree with the description of our company as “thieves” or “fraudulent”. We did not charge you for a service that we refused to provide. We explained that the product booked was not suitable for cruise passengers and offered you both a cancellation with a refund within the applicable cancellation period and an appropriate alternative. We understand that this situation was frustrating, but our priority is also to ensure that cruise passengers have enough time to return safely to their ship. This is why we have specific cruise passenger tours rather than recommending a full-day shared tour. Kind regards,