Excursion Super Value de 7 jours en Tasmanie: Explorez les côtes est et ouest de la Tasmanie

Thanks for your positive reveiw of our super 7 day tour of Tasmania, especially mentioning our guides and the lovely people you met. Kind regards, Under Down Under Tours

Dear Vincent, We’re sorry to learn that you are disappointed with our tour communication and delivery. We agree that there are a few issues that we should have handled better, and we are grateful for the opportunity to share our point of view. From May 1, an itinerary change came into effect (overnight in St Helens instead of Bicheno). We emailed you this new itinerary on that day, May 1. Regarding the change, both coastal towns are scenic and popular East Coast communities. If anything, there are many more options for restaurants in St Helens, and on Day 5 we stop in Bicheno so that guests can still have an experience there. This change also allows for a more relaxed day 4, without detracting from our time in Freycinet National Park on day 5. Accommodations – The properties have not been downgraded, but some have been changed so that all guests can stay together at the same accommodation rather than being split across two properties, while also ensuring private bathroom facilities for all room types. We appreciate that accommodation changes can be frustrating, but overall, we believe these arrangements help provide a more comfortable and consistent experience. Strahan Retreat Cabins – it is a good point that at times there will be a short walk to the cabins and guests are responsible for managing their own bags to/from their rooms. We are working with the property to improve lighting for the few months where it is dark upon arrival (it is still light for the majority of our tours). We apologise that you found the navigation more difficult than it should be – we will seek to improve this issue for future tours. We sincerely apologise for the situation in Hobart. Our guide mistakenly dropped you at the wrong accommodation but returned promptly to collect you and correct the error. We are also sorry that you had arranged your post-tour accommodation based on earlier information, and we understand how frustrating that would have been. We do not expect this issue to occur going forward. In relation to your room concerns, we were not aware there was a problem at the time. In those situations, it is best to notify reception as soon as possible so the property has the opportunity to address the issue promptly. To clarify, our guides are employees of our company rather than independent contractors. Your guide has lived in Tasmania for many years and has decades of guiding experience here. We value his local knowledge and experience, and we are confident in his ability to lead the tour professionally. Further clarifications: Fitness – The 7-day tour is designed for guests with moderate fitness and good mobility, as outlined on our website and through online agents. As noted in our itineraries, there are walks each day and, while participation is optional, being comfortable with walks ranging from around 20 minutes to 3 hours will help guests make the most of the national parks and attractions included in the tour. For this reason, our Original Style Tours are best suited to travellers who enjoy an active holiday. Vehicle – Your tour travelled in a Rosa vehicle, which has 24 guest seats. We are not familiar with the Mitsubishi Neo vehicle you mentioned, so we are unable to comment on that specifically. Meals – Lunches on tour are generally more informal and suited to the day’s travel schedule. We usually suggest purchasing lunch earlier in the day so it can be enjoyed while visiting parks and attractions. Dinner arrangements are flexible and entirely up to each guest. While some travellers appreciate the convenience of dining at their accommodation, you are very welcome to dine out if you prefer. Some locations offer more restaurant choices than others, though it is certainly possible to arrange dinner at a restaurant each evening if that is your preference. Value – Our Original Tours are designed for budget to mid-range travellers and are often regarded as offering good value for money. That said, we are sorry to hear that the tour did not meet your expectations. We have never presented these tours as a luxury product. We also offer Comfort Tours, which include motel and hotel accommodation and are popular with older active travellers, although they are not positioned as luxury tours either. We are genuinely sorry that this tour was not the right kind of tour for you, and take full responsibiltiy for the mistake we made in Hobart. We do hope that overall, Tasmania itself was a wonderful experience and you have positive memories of our island. Under Down Under

Terrific! Please do join us for the 10 day tour! We'll take you to the far Northwest Coast, Bruny Island, and you can experience some of the same national parks and have a new experience each time. Thanks for your great review. All the best. Under Down Under

Thank you so much for your fantastic review! We’re thrilled that you and your partner enjoyed the **7-Day Super 7 Day Tour of Tasmania **. It’s wonderful to hear that Keygan shared so much knowledge about Tasmania’s history, nature, and wildlife, and that you felt well cared for throughout the trip. We love Cradle Mountain too. We're thrilled you saw wombats, and we’re glad those moments made your tour extra memorable. We’re also delighted that Lynna made the final days of your tour just as enjoyable with her care and enthusiasm. Thank you for sharing your experience, and we hope to welcome you on another adventure with Under Down Under Tours soon! Warm regards, The Under Down Under Tours Team

Thank you for your fantastic review! We’re thrilled to hear that your 7-Day Super 7 Tour of Tasmania was such a memorable experience. It’s wonderful that Keygan’s knowledge, energy, and support made your tour even more enjoyable, and that the clear itinerary and well-paced activities allowed you to fully experience Tasmania’s stunning nature and wildlife. Sorry you found it a bit exhausting, but we're glad to know you said it was worth it! We’re glad the accommodation met your needs and that the weather held for your Mount Amos hike—Keygan will be delighted to hear your kind words about his guidance. It is one of the more challenging day walks/climbs in Tasmania, well done! Thank you for recommending the tour. We hope to welcome you back for another unforgettable Under Down Under adventure in Tasmania! Warm regards, The Under Down Under Tours Team

Thank you for your wonderful review! We’re delighted to hear that your **7-Day Super-7 Tour of Tasmania** provided such a great overview of the island, with plenty of opportunities for hiking and enjoying Tasmania’s natural beauty. It’s fantastic that Keygan’s knowledge of history and nature added so much value to your experience—one of the joys of a guided tour is learning about the island in ways that are hard to achieve independently. This is our strong point and we work hard to ensure that you see the highlights plus hidden gems. It also means less stress and hassle driving and navigating especially in rural and regional areas! We really appreciate your recommendation and hope to welcome you back on another Under Down Under adventure in Tasmania soon! Warm regards, The Under Down Under Tours Team

This is all very helpful feedback, thanks so much! We're so pleased you were able to join our tour with your parents and all enjoy the trip together.