Excursion privée : Excursion dans la ville d’Auckland et dans la campagne
Description
Cette visite privée de 4 à 5 heures explore Auckland, une ville dynamique de l'île du Nord. Un Guide personnel vous présente les points forts de la 'Ville des Voiles' et de ses environs. Vue sur l'île Rangitoto depuis Mission Bay et le port de Waitemata depuis le parc M.J. Memorial. Promenez-vous au sommet du mont Eden, la plage de sable noir de Karekare, et traversez une forêt tropicale humide dans les chaînes Waitakere.
Options de l'excursion
Itinéraire
Transfert depuis votre hôtel vers Auckland à travers Auckland CBD pour cette excursion d’une journée.
Balade
Promenade historique
Promenez-vous et explorez
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Prise en charge disponible dans tous les hôtels, ports ou aéroports d'Auckland CBD (des frais supplémentaires s'appliquent pour le port ou l'aéroport)
Avis des voyageurs
Informations importantes
- Sièges enfants avec besoins spéciaux disponibles
- Accès pour les personnes à mobilité réduite
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Convient à toutes les conditions physiques
- Un minimum de 2 personnes par réservation est exigé.
- Tous les guides parlent anglais. Si vous avez besoin d'un guide parlant l'une des langues suivantes : arabe, chinois, néerlandais, français, allemand, italien, japonais, coréen, portugais, russe, espagnol, norvégien, suédois, danois, veuillez réserver en utilisant une AUTRE CONDUCTEUR/GUIDE PARLANT UNE AUTRE LANGUE.
Avis(52)
We arrived in New Zealand at 5:30 AM after a 14 hour flight. We had arranged a private tour of Auckland for 9:30 AM that morning. Our tour guide, Rubin's time management was impeccable. He patiently answered my many questions about the country, responding with knowledge and wit. We had a comprehensive and immersive experience in less than a five-hour tour. Shopping wasn’t a priority for us. Our guide, picking up on this cue, took us to the Arataki Visitor Centre, Te Whanganui-A-Hei (Cathedral Cove) Marine Reserve, Domain Wintergardens, and more. Tell them what you are interested and they will flex toward your desired experience. The waterways and landscape were stunning. We arrived at the airport precisely on time. It was a packed, yet relaxed, fun and fulfilling experience.
We have confirmed the Private Auckland City and Countryside Tour for March 21st and requested pickup from the Cruise Terminal. However, we were informed that an additional charge of NZD 150 applies and we agreed. We later found out that a free pickup is available from a CBD hotel near the port (Hilton). As tourists, we are unfamiliar with local distances and locations. The tour operator should have informed us of this option beforehand, allowing us to choose the hotel pickup instead of paying extra. We are not happy with this lack of transparency
Hello, Thanks you for the feedback, it is a bit unfair, especially when at the time of booking, it clearly advises that there is an additional charge for port pick up - this was also communicated to you and agreed when you booked. As you can see, free pick up is mentioned in the Viator portal with names of hotels, if you had mentioned you would like to be picked up from a hotel, we would have gladly obliged at no charge. We have noted your feedback for future improvements. Kind Regards, Legend Team
Our tour guide Tuti was a the best. It was a great tour for the hours we had before we left for flights
Tui was a fabulous tour guide. The 4-hr tour of the stunning Auckland countryside was most excellent.
The driver/ tour guide had no real plan. We were never in Auckland before and kept asking us what we wanted to see. He had no set itinerary for the 4 hour tour. He was just winging it. Disappointing.
Hello Louise, Thanks for your feedback. Your driver/ guide on the day was Tui, and he asked you more out of courtesy to enable him to structure your tour for the 4 hours to suit your preferences and interest so it could be focussed to your needs. The itinerary as booked, was followed and as you will be able to see from the feedback re Tui, we have only ever had positive feedback for him. We take your feedback on board, but his interest in asking you was solely to ensure you got the most out of your time. Kind Regards, Legend team
We landed in Auckland at 7am and couldn’t check in to our Airbnb until noon. This tour was the perfect way to pass the time while getting out there and experiencing the area and stretching our legs after a very long flight from the US. Tui was our guide. He was very accommodating and knowledgeable. He met us in the airport right off the flight, helped with our bags and took us to several great places based on our desire to see the outdoors and get out and walk a lot. Then delivered us right to our Airbnb. Highly recommend this tour, and Tui in particular!
We can not recommend this company. They sent an unqualified driver who gave no commentary, made us feel uncomfortable, and when I contacted the company to relate our experience they just made excuses. Do not entrust your precious day in this gorgeous city to them.
Thank you for your feedback. It would be much appreciated if you can advise the date of service of your tour so we can look into your feedback and revert - unfortunately am unable to respond further without more information
Beware this company! Sadly we must echo the sentiments of the other poor reviews below. Maybe there are some good guides, but you play Russian Roulette here. We booked our tour on Viator but the company did not deliver what they promised. We booked a tour for our travel group over 6 months in advance for our 1 day in the city. The tour promised a qualified guide with commentary. What they delivered was a very nice man who drove around, yet barely uttered 6 words over many hours. There is nothing more uncomfortable that silence over hours on what is supposed to be a guided tour. The two things he did tell our group were completely false and his few other communications were asking my guests questions about America. The most important information shared was that he usually picks guests up at the airport and brings them to their hotels: so not a guide. The pace and content of the tour was also not as listed. It was a confusing day. When we contacted the company for a partial refund, they told us we should have "called during the tour" to complain and that our driver was absolutely a trained guide, as if we had local cell service or that would have made a difference. We asked for a 25% refund, which we thought fair, and they offered us $7 per person back on 4 hour tour that cost over $100USD per person. Sorry, but they ruined our one day in Auckland. BEWARE!!!!!
Hello David, a) As we discussed and explained earlier in our communication when you requested a partial refund, the costs that you pay is not we receive. We offered a fair compensation - out of goodwill, as you felt you did not have a good time. The offer still stands, and is your choice to accept. Harry, has been doing this for may years and there are many reviews on the same site where guests have expressed satisfaction with his services. Yes, he also drives part time (second job) - I dont think it is fair to generalise based on that - all people work hard to make a living. We understand that you were not happy with the service - but again, Harry had a company mobile to make a call should you have wanted to make one..this is available with all our team. We will look at your feedback and endeavour to uptake the points you had raised. We wish you all the very best.
Our guide Douglas was very nice but he seemed somewhat confused about what he was supposed to show us. He was under the impression that we were supposed to tell him what we wanted to see as opposed to taking us to the sights listed in the Viator agenda. Time could have been spent more efficiently.
Hello Gerry, Thank you for your feedback. Being a private tour, with limited time, the team work in with the guests to focus on their particular interests, and otherwise if there is no special requests, just follow through with the itinerary as booked. We appreciate your comments and feedback and will discuss these with the team to ensure they follow the tour if no feedback or special requests are forthcoming. Thanks and all the best.
We had one on one treatment which made the tour very personal. Our guide was knowledgeable and kind. 100% enjoyable.
