Excursion en ferry à Ilha Deserta au départ de Faro

Hello, Thank you so much for your kind words! We're delighted to hear that you enjoyed both our service and our team. Your recommendation means a lot to us. We look forward to welcoming you back again soon!

Hello, Thank you for your feedback, but there are a few important clarifications that might help future visitors plan their trip more realistically. First, the ferry service does have onboard toilets available for passengers, so visitors are not without facilities during the crossing. Once on the island, there is also the restaurant Estaminé, which is open to all visitors and provides free toilet facilities. The restaurant also has a terrace area where guests can sit outside and enjoy the views. Regarding the “pile of rubbish” you mentioned, that is actually the iconic marker "Cabo de Santa Maria" which is recognized as the southernmost point of mainland Portugal. The island is part of the protected Ria Formosa Natural Park, and it is intentionally kept very natural. We hope to have the opportunity to welcome you again under better conditions, and that your next visit allows you to experience more of what the island has to offer.

Bonjour Irina, Nous vous remercions pour votre retour et regrettons sincèrement la situation rencontrée. Le jour de votre réservation, nous avons malheureusement eu un problème avec notre ferry prévu à 10h00. De ce fait, nous avons procédé à l’annulation de votre réservation via la plateforme TripAdvisor afin que vous puissiez recevoir le remboursement correspondant. Lorsque vous vous êtes présentée à notre point de rencontre, la seule option disponible était le bateau rapide. Notre collègue au comptoir vous a donc proposé cette alternative au tarif de 20€ aller-retour (10€ par trajet, correspondant au prix du bateau rapide). Nous comprenons que cela ait pu être frustrant et nous vous présentons nos excuses pour ce désagrément. Nous espérons néanmoins avoir l’occasion de vous offrir une meilleure expérience lors d’une prochaine visite.

Dear Claire, Thank you for taking the time to share your feedback. We’re really pleased to hear that Thomas made such a positive impression and that you enjoyed the tour and lunch on the island. However, we are very sorry to hear about the difficulties you experienced when trying to board the return boats and the frustration this caused. This is not the level of service we aim to provide, and we understand how disappointing it must have been, especially after such a great start to your day. The situation you describe regarding the island hopping and eco tour tickets sounds like a misunderstanding, and we would really like the opportunity to look into this properly and clarify what happened. We appreciate your feedback as it helps us improve. Kind regards,

Thank you so much for your wonderful feedback! We're thrilled to hear you had a great and informative boat trip with Thomas. His knowledge, humor, and ability to engage guests of all ages truly make the experience memorable. It means a lot to know your whole family enjoyed it. We really appreciate the recommendation and hope to welcome you back again soon :)

Thank you very much for your kind review! We’re delighted to hear that you enjoyed the beautiful surroundings and the peaceful, uncrowded beaches. It’s also great to know that you found the pickup location easy to find and that the flexible departure options helped make your day even more convenient. We hope to welcome to you again soon!

Hello! Thank you for your lovely review! We’re so glad you had a wonderful trip and enjoyed special quality time together. It’s great to hear the beach felt like your own private escape. We’ll be happy to welcome you to the restaurant on your next visit :)

Dear Krisztina, Thank you so much for your lovely feedback! We’re really happy to hear that you found our team friendly and efficient, and that you enjoyed the beautiful surroundings. It’s also great to know that our communication and flexible approach to booking made everything easy for you. We truly appreciate your kind words and hope to welcome you back again soon :)

Dear Nuala, Thank you for your feedback. We’re sorry for any inconvenience caused and appreciate you sharing your experience. We’re glad you still enjoyed the beautiful day and views.

Hello! Thank you very much for your time and kind words. We are delighted to know that you enjoyed your trip to Ilha Deserta and that our friendly staff was there to help at any time. We hope to welcome you again soon :)