The reservation said, pick up at hotel. At 11:00pm. The day before received a notification from the guide to meet at a plaza near the hotel. One of the reason we book with this company was to be picked up at hotel. The contact phone number didn’t answer until almost the time of departure. Finally they decided to send a taxi to get us to the meeting point. The bus came half hour late. My husband and two other people speak English only, no one to explain instructions in English. The guide rush us the whole way. This not take on consideration some of us are older. They made us pay the entrance fee in advance, the guide had to give me the change back wish he never received back. Playing stupid. When on the top of the mountain I got altitude sick. Is required from them to bring oxygen, And you guess it he did not had it at that time. End up at the mountain small clinic. In our way back, wish is around 4 hours. My husband had to ask to stop to go to the bathroom. The guide made the bathroom stop optional. Ridiculous. Overall this company made it an poor experience. At arrival my husband new the guide was not going to give us the money difference he owed us so intentionally told him to keep the money he owed. I hope they get it how this whole trip, actions and service is managed on a dishonest manner.












