Excursion d'une journée à Tulum Ruines mayas et baignade Cenote avec déjeuner
Description
La journée commence par une prise en charge pratique et facile à votre hôtel ou au point de rendez-vous de votre choix, à bord d'un véhicule climatisé et confortable, vous serez transporté à Tulum. Ce site archéologique est un point de repère local, car il a servi de port principal dans l'ancienne civilisation maya. Profitez de beaux paysages tout au long de cette balade en pleine nature. Vous accéderez en priorité au site archéologique et profiterez d'une visite guidée par des professionnels des temples pour voir et découvrir les principales attractions telles que l'observatoire astronomique de la ville maya de Tulum et les bâtiments culturels à travers les limites des murs. En quittant Tulum et ses eaux de fond turquoise, vous commencerez votre chemin vers la prochaine étape du voyage, un cénote pittoresque qui, comme prévu, a une signification culturelle et traditionnelle pour la culture maya. Profitez des magnifiques paysages qui vous entourent avant un retour en douceur.
Options de l'excursion
Itinéraire
Tulum était une ville portuaire d'une importance cruciale pour la culture maya et son économie dans la région. Avec un guide professionnel, vous en apprendrez plus sur ce qui a fait de cette ville une puissance en son temps. Avec des temples disséminés dans toute la ville et de nombreux autres épicentres culturels à portée de main, cette visite se révélera non seulement éducative, mais une expérience intéressante pour en apprendre davantage sur la culture maya, leurs connaissances avancées et le patrimoine de la région.
Prenez une baignade rafraîchissante dans les eaux d'un magnifique cenote, vous pourrez en apprendre davantage sur les incroyables réseaux souterrains de plans d'eau de la région. Profitez du paysage et même des profondeurs avec votre équipement de plongée, si vous le souhaitez.
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Vous confirmerez votre heure de départ exacte avec le voyagiste local.
Avis des voyageurs
Informations importantes
- Les enfants en bas âge doivent être assis sur les genoux d'un adulte
- Déconseillé aux voyageurs avec des problèmes cardiovasculaires
- Animaux d'assistance acceptés
- Convient à toutes les conditions physiques
- Gratuit pour les enfants de 2 ans et moins accompagnés d'un adulte payant.
- Vous devez être capable de marcher à un rythme tranquille pendant environ 1,5 mille (2 km) et être capable de monter et de descendre des escaliers.
- Un supplément de Frais obligatoires de 750MXN par voyageur. (Taxe gouvernementale 420MXN, frais de tulum 100MXN et réserve naturelle 230MXN) est payable en espèces le jour de votre activité.
- Veuillez être prêt et attendre dans le hall de votre hôtel ou au point de rendez-vous 15 minutes avant l'heure de prise en charge prévue.
- Le transport aller-retour est disponible depuis la plupart des hôtels situés au centre de Cancun, Playa Mujeres, Costa Mujeres, Puerto Morelos Riviera Maya et Playa del Carmen. Vous confirmerez votre heure exacte de prise en charge avec le voyagiste local.
- Si votre hôtel est en dehors de la couverture, il vous sera demandé de rencontrer la visite à un endroit à proximité.
- La prise en charge depuis les hôtels de Tulum n'est pas disponible. Les passagers séjournant dans les hôtels Tulum doivent rencontrer la visite au point de rendez-vous désigné.
- Vous devez apporter un maillot de bain, une serviette, des vêtements de rechange, de la crème solaire, un insectifuge et dépenser de l'argent pour les frais accessoires.
- Veuillez noter qu'à compter du 2 janvier 2025, le gouvernement fédéral mexicain a imposé une nouvelle taxe obligatoire supplémentaire pour tous les visiteurs qui fréquentent le site archéologique de Tulum (ruines mayas). En conséquence, un supplément obligatoire de 750MXN pesos par passager est payable en espèces le jour de votre activité.
Avis(928)
horrible customer service they arrive early and they never call me to change the pick time i was watting in the point for more than 30 minutes and when i call them., to ask why ,they said the came early .... i request to refund my money but they want to refund me the money because they said is my fall
Hi, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We would like to clarify that once a tour is booked, the confirmation voucher specifies that the pick-up time is scheduled and shared approximately 24 hours prior to the activity, and the time selected during booking corresponds to the start time of the tour, not the pick-up time. Our drivers follow the assigned schedule provided in the system. In this case, the unit arrived according to the scheduled pick-up window. We regret if there was any confusion regarding the timing, and we understand how this may have impacted your experience. Please know that your feedback is very important to us. We will review this case internally to ensure clearer communication and avoid similar misunderstandings in the future. Kind regards
All went well with the excursion itself. However, it seemed like our excursion was combined with a different excursion. Instead of 2 stops (Tulum Ruins and a Cenote), we had 3. Our booked excursion did not include a stop in Playa del Carmen, but we stopped there. Instead of an ~8 hour tour, it was right around 13 hours. We missed our dinner reservations, and missed time at our resort that we were planning on.
The description of the trip on Viator should be what it is in real life. Why am I going to playa del Carmen to shop for two hours and only being given 25 min of free time at the tulum ruins . Ridiculous… was told 8 hours and it turns into 12.. insane I always have a problem with Viator !!!!!!
Hello, We are very sorry to hear that you did not enjoy your tour experience, and we truly appreciate you taking the time to share your feedback. We would like to mention that the stop in Playa del Carmen was included as an upgrade to your tour, along with the lunch that was provided as part of the experience. That said, we understand your concerns regarding the timing and duration of the tour, and we sincerely apologize if it did not meet your expectations. Your feedback is very important to us, and we will make sure to share it with our team and the tour operator to continue improving our service. Thank you again for your comments, and we appreciate your understanding. Best regards
cancelled with 24 hour notice. went by ado bus to tullum. ripped off by supposedly tourist guide where ado bus stop. they are not official do not buy anything until you have bought ticket officially guides inside cost 900 peso boat trip not worth it ruins are interestin museum is wondeerful
Hello, Thank you for sharing your experience. First and foremost, we sincerely apologize for the cancellation and any inconvenience this may have caused to your plans. We understand how frustrating this can be, especially when you are traveling. We’re glad you were able to reach Tulum by ADO bus and that you found the ruins interesting and the museum wonderful. We’re also very sorry to hear about your experience at the bus stop. Unfortunately, there are sometimes unofficial individuals posing as guides near transportation areas. As you mentioned, we strongly recommend purchasing tickets only through official ticket offices and hiring certified guides inside the archaeological site to avoid these situations. We truly appreciate your feedback, as it helps inform other travelers and improve overall experiences. Best regards.
Company didnt show up. 7:00 am pickup time. No call. Guess we'll see the ruins and cenotes on our next visit.
We are truly sorry to read this and sincerely apologize for the frustration caused. Our records indicate that the pick-up was scheduled for 7:00 am; however, we were unable to establish contact at the designated meeting point. In situations like this, our operations team attempts to coordinate with the driver and passenger, but unfortunately, we were not able to connect. We understand how disappointing it is to miss a tour to the ruins and cenotes, especially when you were looking forward to it. This is never the experience we want for our guests. Please feel free to contact us directly so we can review your case in detail and provide the appropriate follow-up. Kind regards,
Our trip was cancelled by the tour provider, Cancun Experience, with very short notice. We had no opportunity to arrange a different tour. The reason provided was the tour guide had a family emergency. It may have had more to do with not selling enough tickets. Very disappointing. Choose a different tour provider to avoid a similar disappointment.
Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the cancellation and understand how disappointing this must have been. However, we would like to clarify that this was a last-minute reservation, and you were notified promptly after the booking was received. The cancellation was due to a genuine family emergency involving our only available tour guide for this experience. This was an unforeseen and unavoidable situation. Please be assured that the decision was not related to ticket sales. The tour was operating as scheduled, but due to this unexpected personal loss, we were unable to proceed. A full refund was processed immediately. We truly apologize again for the inconvenience and appreciate your understanding.
Well organized, nicely paced. and informative tour with a professional, and knowledgeable guide. Most enjoyable time.
This tour was an amazing experience. The ruins were beautiful, and Jackie was a kind, entertaining, and knowledgeable tour guide. Also, the cenote was very remote and almost entirely to ourselves. I would highly recommend!
Many thanks to Claire for showing us the archaeological site of Tulum and for living her passion by telling us about the life of the Mayans. Discover also a cenote, curiosity of nature. Then go to the Coba site where the different ethnic groups of Maya built their territory.
I understand it was an all day excursion but about 3.5 hours of the days was spent picking up people and taking them back to their hotels. There should be better consolidation to cut this time down. Furthermore, the driver blasted the radio the whole time. I’m hearing impaired and I know if it was annoying to me it was annoying to the other rider.
Thank you for your feedback. We would like to clarify that this is a shared public tour. As such, multiple pickup and drop-off stops are necessary to accommodate all guests. Additionally, the Tulum archaeological site is located over two hours from Cancun, which naturally requires coordinated transportation logistics. We understand that this may extend travel time, and we always do our best to organize routes as efficiently as possible. For guests who prefer a shorter or more direct experience with no additional stops, we typically recommend booking a private tour, which offers a more personalized schedule and direct transportation. We truly appreciate your comments, as they help set clear expectations for future travelers. Kind regards
