Excursion d'une journée à Koweït

​Dear Gwen_W, ​Thank you for your feedback regarding your booking for the Full Day Kuwait City Tour ​We sincerely regret that your tour was not fulfilled, and we understand your frustration with the refund process. However, we must respectfully clarify the details of this situation for the benefit of all travelers reviewing our services: ​Availability: Our records confirm that the tour was scheduled to run as booked on [Original Date/Time], and our team was prepared to accommodate your booking. ​Communication: We maintain complete records showing that after initial communications regarding this booking, we did not initiate any subsequent rescheduling attempts or cancellations, nor did we "ghost" you. ​Cancellation Policy: The booking remained confirmed and active until the scheduled start time. Unfortunately, you did not attend the tour and did not formally cancel the booking within the required cancellation timeframe. ​We understand that you ultimately chose to book with a different operator, potentially attracted by a cash discount. While we respect your choice to pursue other travel options, a "no-show" on a confirmed booking, especially without formal cancellation, means we cannot recover the operational costs and loss of opportunity for other bookings. ​Therefore, according to the terms and conditions of your confirmed Viator booking, we are unable to process a refund in this instance Ahmed

Thank you for taking the time to share your wonderful experience on our Full Day Kuwait City Tour. We are delighted to hear that you enjoyed the comprehensive itinerary and found our tour guide to be accommodating. Your recommendation is highly valued! Sincerely, Ahmed.

Thank you for sharing your feedback. We are sorry to hear about your experience with the Full Day Kuwait City Tour. We understand your frustration with the tour cancellation. However, we must address the inaccuracies in your review. Our records indicate that a cancellation message was sent to you message was via email, approximately 24 hours prior to the activity date. Furthermore, we would like to clarify that you were not charged any cancellation fees. We regret that this message did not reach you in a timely manner. We strive to provide reliable service, and we take your feedback seriously. We are investigating this incident to ensure that our communication processes are improved. Sincerely, Ahmed

Dear Sharon, Thank you for bringing this to our attention. We sincerely apologize for the lack of a guide for your Full Day Kuwait City Tour. We understand your frustration and the lack of communication you experienced. Unfortunately, the vehicle assigned for your tour experienced an unforeseen and significant mechanical issue en route, rendering it unusable. This occurred unexpectedly and prevented the guide from reaching your location. We deeply regret the last-minute nature of this disruption and the fact that we did not communicate this issue to you proactively. We are currently reviewing our internal communication protocols to ensure such situations are handled more effectively in the future. We have processed a full refund for your tour. Should you wish to discuss this further, please reply directly to this message or contact us

Dear Marc_C, Thank you for your review and we sincerely apologize for the last-minute cancellation of your Full Day Kuwait City Tour. We understand your disappointment, especially as you were looking forward to it. The cancellation was due to a sudden and unexpected mechanical failure of the vehicle scheduled for your tour. Despite our best efforts to find a quick alternative, it was not possible to secure a replacement vehicle in time to provide the service as planned. The safety and reliability of our transportation are paramount, and we could not proceed with a vehicle experiencing a significant issue. We deeply regret the short notice and the impact this had on your plans. We are currently reviewing our vehicle maintenance procedures to minimize the chances of such unforeseen issues in the future. We have processed a full refund for your tour. Should you wish to discuss this further or explore options for a future booking, please reply directly to this message or contact us

Dear DG, Thank you so much for your fantastic review of the Full Day Kuwait City Tour and for highlighting Mohammed's excellent service! We are thrilled to hear that you found him to be kind, professional, and an amazing tour guide during your visit to Kuwait City. It's wonderful to know that you highly recommend the tour. We truly appreciate your positive feedback and hope to have the pleasure of welcoming you on another of our tours in the future. Sincerely, Ahmed

Dear Ms. Rona, Thank you for sharing your feedback with us. We are delighted to hear that we were able to expertly adapt the itinerary. While some of the destinations on your tour were closed due to the weekend, we understand how this might have caused inconvenience. Since your satisfaction was our priority, we adapted the itinerary accordingly. We look forward to welcoming you on another adventure in the future. Thank you for choosing us for your travel experience. Best regards, Ahmed

Dear Chef Ankur, Thank you very much for sharing your kind words and positive experiences with us. We are thrilled to hear that our hospitality made your visit to Kuwait memorable. It's fantastic to know that our guide was able to enhance your tour with his remarkable guidance. We genuinely appreciate your recommendation. Your satisfaction is incredibly important to us, and we are delighted to have been part of your journey in Kuwait. Best regards, Ahmed