Excursion d'une journée aux lacs Kolsai Kaindy avec Charyn Canyons (déjeuner inclus)

Excellent time control, with a perfect pace that we spent enough time on each spot but managed to stay a teeny bit ahead of schedule. The tour guide Zhenis is very attentive, good English, and communication skills, we didn't even asked any questions, he told us all we need to know at right times. The trip was very cost and time effective, food at guest house was good and homey. The driver did an excellent job, we managed to return to city like an hour ahead of schedule, highly recommended for ppl all ages.

Wonderful tour. One of the best I have had till date. Our guide Zhuldyz was so warm and made the journey seamless. A value for money one-day tour to the beautiful Kaindy lake, and the lunch was out of the world. Definitely recommend it.

Jules did a great job in managing the time for our best experiences. Good time great company on a beautiful day!

Our tour on 29 May 2026 with Kazakhstan Guided Tours and guide Zhenis was unfortunately a very disappointing experience. The issues started even before the tour began. The day before the tour, we still had not received proper pickup details. We contacted the operator via WhatsApp simply to confirm the pickup time at our hotel. Instead of providing assistance, we were told it was past working hours and advised to call instead. Unsurprisingly, nobody answered the call. Someone briefly replied on WhatsApp telling us to “check email” and then completely stopped responding. Our question was extremely simple: what time was the scheduled pickup at the hotel we were staying at? Despite repeated attempts, we received absolutely no response. The reply finally came at 7:20 AM — when we were already on the tour. That level of communication is completely unacceptable and highly unprofessional. Unfortunately, the guiding itself was equally underwhelming. Zhenis did the absolute bare minimum throughout the day. he barely spoke on the bus and most of his “explanations” at the sites consisted of stating the name of the location and its meaning in Kazakh — information anyone could easily search online within seconds and the size of the landform. There was no meaningful history, cultural insight, storytelling, or engaging commentary provided during the trip. What stood out more was his constant promotion of his drone photography services at nearly every attraction. It genuinely felt as though we had booked a driver rather than a professional guide, as no valuable or insightful explanations were given about the places we visited. In addition, despite this being a full-day tour, no proper time was allocated for dinner. By the time we returned to the city, it was already around 9 PM and everyone was exhausted. Proper planning for meals should have been considered, especially on such a long itinerary. What made the experience even more frustrating was the expectation of receiving a 5-star review despite the very low standard of service provided. The guiding quality was extremely basic and lacked professionalism, preparation, and effort. Honestly, a 12-year-old could have repeated the same information with minimal preparation. Overall, we do not recommend Kazakhstan Guided Tours or the guide, Zhenis, to travellers expecting anything more than the bare minimum. The poor communication, lack of professionalism, uninspired guiding, and weak tour planning made this a disappointing and frustrating experience.

We signed up for this tour due to limited time in Almaty. It is very good value for money for those who don’t spend too much time around. It is a very long tour, pick up time in between 5:30-5:50. It covers three canyons and two lakes. We got back to the city around 9pm. Zhenis was our tour guide and he did his best given the diversity of the group in terms of age and backgrounds. The canyons are easy walk. The other two lakes require a bit of up and down but they are totally manageable.

Absolutely beyond expectation. The itinerary is well arranged, our guide Naz is super helpful, and the driver, although I don't know his name, is experienced and drives safely. Perfect season, perfect weather. You would not regret joining this tour.

the tour was amazing. There is a 2 day trip tour to lakes and canyons, but personally I think a 1 day tour would be enough as we have limited time in the country. Our tour guide Zhennis was super helpful, made sure everyone feels comfortable and get along with one another. He also offered to take videos with his drone, which will definitely capture the best shots of your trip.

We had an amazing experience visiting some of the most beautiful places around Almaty. The whole day was very well organized, and we also had such a nice group — it was really fun getting to know each other and sharing the experience together. A special thank you to our guide Zhenis, who supported us throughout the whole trip. Him and our driver were both very professional, thoughtful, and made the journey smooth and comfortable. For me personally, a big plus was that they offer tours on several days during the week, unlike some other agencies that only organize trips on weekends. That made planning much easier and more flexible. The only small misunderstanding was regarding the horse riding price — the information mentioned 6000 KZT, but if you need an escort to help with the horses, the actual price is 8000 KZT. It would be great if this was clarified in advance. Take cash with you! Other than that, everything was great, and we even made it back to the city earlier than expected. Thank you for a wonderful day!

I had an amazing tour with Kazakhstan Guided Tours to Charyn Canyon, Moon Canyon, Black Canyon, Kolsai Lake, and Kaindy Lake. Everything was professionally organized from start to finish. A huge highlight was the delicious homemade food prepared by Shakira – it truly felt like authentic local hospitality. Our guide Jon was absolutely the best – he had an incredible amount of knowledge about the region, history, and nature, and at the same time created a fantastic atmosphere throughout the entire trip. The driver also deserves special recognition for driving perfectly and safely, even on challenging mountain roads. The whole experience was enjoyable, comfortable, and filled with a very friendly atmosphere. I highly recommend Kazakhstan Guided Tours to anyone who wants to explore the most beautiful places in Kazakhstan with a fantastic team and excellent organization!

It was a very good tour, our tour guide, Sherjan, was very friendly. We enjoyed the tour very much