Excursion d'une journée à Anvers et Gand au départ de Bruxelles avec arrêt photo à l'Atomium

In Antwerp you have lots of free time to have lunch, but in Ghent the free time is short so you may be hurry.

It gave us a very good overview of both cities (Antwerp and Ghent), including their history, geography, main characteristics, as well as their economic and cultural activities.

The tour guide very nice and worded really hard. My issue is with the Viator advertisement which was for an English tour, however, it was both English and Spanish so the guide translated everything twice which took away from the experience. No time for questions as we went alone because he had to translate twice. He would ask if we had questions at the end but then we already pasted things, so no in the moment opportunity. I felt like we couldn't interrupt him because he had to translate twice. Also, he was from Latin American and clearly Spanish was his native language which he was more comfortable in. Again, my issue is that you should just be clear in the advertisement everywhere in the description so it's clear that it's both Spanish and English, best to be transparent with the customer ahead of booking. Thank you.

There seems to be only one bus company in Belgium or Brussels. There is a practice of combining tours vs using a smaller bus. Our English tour was combined with a Spanish tour on the same bus. All information on the bus was repeated in different languages. The group was so big that we got a double deck bus which o have never had before. Our English guide was good that he talked quite a bit on the bus so when walking in town, we did not have to stand for too long at each site. The down side was we were just walking and pointed with what to see and we had to spend time at the end to go back to the interesting sites to visit. We did not have a lot of own time in these 2 towns so it is a matter of choice to go back to see what. It was tight schedule visiting 2 towns. The gathering points were not too far from the core places. All in all, the 2 towns are worth visiting. How you want to approach needs some thoughts if you want more time vs a quick glance through if press on time.

Like other reviews, the English was small, but we were grouped with the Spanish group for the journey. The guide for the other group was very loud and took up most of the commentary! Very long day but balanced between guided and free time.

A full day of touring but with a nice amount of free time. Angie is an excellent guide. She provided outstanding tours of Antwerp and Ghent! Met some nice people and had a wonderful experience!

This is a combined tour with both Spanish and English groups. On the bus the Spanish tour guide would speak first for about 20 minutes, then the English tour guide for about 10-15 minutes. When arrived at each of the cities, the group would split and go on their own. What I don’t like is that we would walk through some areas, then stop and the tour guide would talk about 20-30 minutes about the major attractions in that area. Overall, it is not an enjoyable trip.

Disorganized, inaccessible, and poorly guided – do not recommend. This tour was highly disappointing, poorly executed, and completely lacked basic empathy. If you want a meaningful experience, save your money, do your own research, and go solo. First, there were zero accessibility warnings. Nowhere in the documentation was it mentioned that Ghent required a mandatory 1-mile (1.61 km) walk each way just to reach the city center, which was exhausting and distressing for my 89-year-old father. To make matters worse, the itinerary was poorly timed; we were taken to the Atomium before it was even open, making the stop feel like a total waste of time. Customer care was abysmal. When my elderly father became separated from the group at the Atomium, our English guide, George, showed absolutely no empathy or concern for passenger safety, failing to even offer a basic apology. Finally, English speakers are shortchanged. The tour was heavily biased, with 75% of the narration delivered in Spanish. As someone fluent in Spanish, I can confirm that George only translated about 25% of the actual content. His heavy accent made him incredibly difficult to understand; his commentary was completely flat and lacking substance, and he never bothered to point out which landmarks we were actually looking at from our provided list. You are paying full price for a fraction of the information and no consideration for physical limitations. Skip this tour. Disorganized, inaccessible, and poorly guided: I do not recommend it. This tour was extremely disappointing; it was poorly executed and completely lacked basic empathy. If you are looking for a meaningful experience, save your money, do your own research, and go on your own. First of all, there was absolutely no warning about accessibility. Nowhere in the documentation did it mention that reaching the city center of Ghent required a mandatory one-mile (1.61 km) walk one way, which was exhausting and distressing for my 89-year-old father. To make matters worse, the itinerary was poorly planned regarding the timing: we were taken to the Atomium before it even opened its doors, making that stop seem like a total waste of time. Customer service was terrible. When my father, an elderly person, separated from the group at the Atomium, our English-speaking guide, George, showed absolutely no empathy or concern for the passengers' safety; he didn't even bother to offer a basic apology. Lastly, English speakers are at a disadvantage. The tour was heavily biased, as 75% of the narration was delivered in Spanish. As someone fluent in Spanish, I can confirm that George only translated about 25% of the actual content. His strong accent made it incredibly difficult to understand; his comments were completely bland and lacked substance, and he never took the trouble to point out which landmarks from the list we were seeing at any given moment. You pay full price to receive only a fraction of the information and no consideration for physical limitations. Avoid this tour.

Both places are beautiful, and they are sure worth visiting. These two places are quite far from Brussels, and there is a lot of walking involved. Ghent needs at least one full day to appreciate its true beauty. When we got to the city center, the tour guide did not make a stop at the bathroom as per your itinerary. At around noon, we finished the Antwerp tour at Green Square; The tour guide did not take us to the sculpture of the giant hand, which was on the itinerary. When I asked, the tour guide said it is on Meir Avenue; you could go there yourself. The worst was that at the end of the tour, we had to walk (fast) about 20 minutes to get back to the bus parking lot on a very hot day (32 degrees Celsius), and there were so many bicycles on the road. Please let your customers know that there is at least a 20-minute fast walk to the parking lot on this tour. I saw people struggling to walk back.

Viator did not operate this tour. It was conducted by a company whose name began with a B. It was not up to the standards that I have seen on tours operated by Viator. In the future I will seek out more reputable tour operators such as GET YOUR GUIDE.