Costa Maya Shore Excursion : Ruines de Chacchoben et lagon de Bacalar

Overall, the tour was excellent. The only downsides were the bus's air conditioning and the restroom. Although the A/C was on, it barely made a difference, and the bus became very hot during the trip. Since the ride was about an hour each way, the heat made the journey somewhat uncomfortable. In addition, the restroom on the bus had no running water, so it couldn't be used, which was inconvenient during such a long ride. Other than that, everything was outstanding. The tour guides were incredibly friendly, professional, and very knowledgeable. They made the experience enjoyable, informative, and well organized. I would definitely recommend this tour, and addressing the air conditioning and restroom issues would make the experience even better.

Eliot was so friendly and informational! We loved learning ancient Mayan history, facts about the language, and facts about the area! We enjoyed the Mayan city, the food was great, and the lagoon was beautiful. I liked that we had a small group but I do wish we had a little more time at both places. Heriberto and Diego were also great!

The meeting point was a little unclear. Even with a map, the tour company on Viator did not match the tour company's meeting place. We checked with them and we were on the list. It worked out great. We were in a bus that held about 15 people. Maggie was our tour guide and she taught us about the local people and places. She had a tablet to show us pictures. We loved how she taught and treated us. Manuel was our driver. We felt so safe with him driving. They both were kind and wonderful. Our first stop was to the Chacchoben Mayan ruins. Our guide there was Joel. He did a wonderful job explaining how they were built, why they were built and the sensitive topic of Mayan human sacrifice. I learned so much and was fascinated by the sight. They provided water mid tour. Our second stop was to Bacalar or the lagoon. We had a wonderful lunch of Mayan tacos. We were seated under a beautiful pavillion. We could eat as much as we wanted to. There were four different varieties and they were all delicious. We also had pico. Drinks were included in our tour. There we could also enjoy kayaks on the lagoon. It was a bit stormy but a little rain didn't stop us. It was beautiful. Maggie told us the lagoon has 7 different colors but because of the clouds, we could only see about 3. We headed back to port. It took about 1 hour 15 minutes to get there. Manuel was amazing in the pouring rain. We made it back to port with about an hour to spare. Never felt rushed or worried about missing the boarding time. We loved our tour and felt safe and taken care of the whole time.

We absolutely LOVED our tour. Our guide, Diego, was so knowledgeable and enthusiastic about the Mayan history. I enjoyed it more than I thought I would. He was also so accommodating to my mom, who wasn't able to climb the steps. Diego made this tour wonderful for us. Our time in Bacalar was lovely, as well. It was a cloudy day when we were there, so we didn't get to experience the beautiful blue colors from the photos, but it was still a fun place to relax and enjoy tacos and cocktails.

Our tour guides were fabulous. Joel, especially! He was a wealth of knowledge being that he grew up in the area and was from Mayan descent. He added personal stories that made it even more interesting. The luncheon at the lagoon was delightful. The tacos were delicious and the area was beautiful. We even took the kayaks out for a bit.

I am so glad i booked this tour so my parents (who are in excellent health) could join us hiking. Our guide had lived there his whole life so he could really give us insights that others could not. Vehicles were comfortable except for the very bouncy road going into the resort for lu

Great professional guides, reliable transportation, great clean huge lagoon! The taco lunch that we were served was delicious and authentic.