Colisée, Forum Romain et Entrée Palatine Avec Audio Guide App.

Dear jagsUk, Thank you for your kind review. We are pleased to hear that you found the audio guide comprehensive and the meeting point instructions clear, contributing to a smooth and enjoyable experience. We are also glad that you consider our offering good value for money. It is always rewarding to know that our services enhanced your visit to Rome. We truly appreciate your recommendation and hope to welcome you again in the future. Yours faithfully, Find Rome Tours Team

Thank you for your feedback. We're sorry the audio guide didn't work. The app requires downloading before arrival via Wi-Fi – we send instructions by email and WhatsApp. Please contact us with your booking ID so we can look into this further. Sincerely, Customer Support Team

Thank you, Hayley! We're glad you enjoyed the Colosseum and Roman Forum. Sorry the guided tour time adjustment (due to Colosseum rules) pushed you to the audio option – we know a live guide adds more. The app can be tricky; we'll clarify instructions. Arena access is a nice bonus, but we agree the upper views are spectacular. And yes – the Forum/Palatine need at least 3 hours to fully appreciate! Thanks for sharing your helpful tips! Sincerely, Customer Support Team

Thank you for your review. We are glad that once you got inside, your mind was blown – the Colosseum truly is breathtaking! However, we would like to clarify a few points for you and future travelers: Meeting point & tickets: Our meeting point is clearly described with photos and detailed directions in the email and WhatsApp instructions we send before your visit. Even if you already had your tickets, our staff is available to assist with entry, answer questions, and help you navigate the site. We are sorry if this was not clear. Photo ID requirement: The need for a valid ID (physical or a clear photo on your phone) matching the name on the ticket is stated clearly at the time of booking, in our confirmation email, in our two reminders (email and WhatsApp), and in Viator's auto‑notification. This is a strict Colosseum rule, not ours – but we do everything we can to communicate it in advance. We appreciate your feedback and will review our instructions to make them even clearer. Thank you for visiting, and we are happy you enjoyed the experience despite the initial confusion. Sincerely, Customer Support Team

Thank you for your honest feedback. We are glad you still enjoyed yourself and found the tour to be a good deal overall. We appreciate your comments about the audio guide. The Rick Steves audio is a popular alternative, but we understand that technical issues like the camera resetting the audio can be frustrating. We will review this with our app team to see if improvements can be made. The booklet is also provided as an additional resource, but we understand it may not be the easiest to follow for everyone. You are absolutely right that a live guided tour offers a deeper, more interactive experience – and we do offer those as well. For travelers who prefer a more in‑depth exploration, we would recommend booking one of our guided options. Thank you again for your review. We are happy you still enjoyed the Colosseum, and we hope to welcome you back for a guided experience in the future. Sincerely, Customer Support Team

Thank you for your detailed feedback. We're glad you found the sites brilliant. Quick clarifications for future travelers: The meeting point ensures you get the right tickets and entrance directions – it helps many visitors. The Colosseum is very crowded; timed entry helps but doesn't remove crowds. Palatine Hill & Forum need 3‑4 hours – we will emphasize this more. Tickets are one‑entry per site and name‑bound (to prevent resale), as set by the authorities. We appreciate your honesty and tips. Thank you for visiting! Sincerely, Customer Support Team

Vielen Dank für Ihr positives Feedback! Es freut uns, dass Ihnen der Besuch sehr gut gefallen hat und Sie dank vorheriger Buchung ohne lange Wartezeiten reinkamen. Die großen Menschenmengen können die Nutzung des Audioguides manchmal etwas verwirrend machen – das verstehen wir. Wir hoffen, Sie hatten trotzdem eine tolle Zeit im Kolosseum, Forum Romanum und auf dem Palatin! Beste Grüße Ihr Kundenservice-Team

Dear Christina, Thank you for your feedback. However, we must clarify the facts based on our records. Your booking was for June 5, 2026. We sent you the tickets and detailed instructions via email on June 2, 2026 at 11:55 AM – three full days before your tour. This included the meeting time (9:15 AM) and the 20‑minute entry grace period. Our staff arrives at the meeting point 15 minutes before the first booked time and stays until 15 minutes after. They were present on time. The claim that our representative was delayed by 15 minutes is not accurate based on our staff records and other guests’ check‑ins that same morning. The Colosseum allows a maximum 20‑minute delay from your booked entry time. If you arrived after 9:35 AM, you would have been denied entry – regardless of when you received tickets. We strongly suspect you arrived after the grace period, not our staff being late. You mentioned you received tickets at 9:45 AM via AirDrop. Even if that were true, you were already beyond the 20‑minute window. For future reference, we always recommend downloading tickets before arriving at the meeting point, as mobile data and AirDrop can fail. Important: Your tickets remained valid for the Roman Forum and Palatine Hill even if you missed the Colosseum entry window. You could have visited those sites, which are included in the price. You did not need to buy new tickets for everything. We are sorry your day was spoiled, but the responsibility for arriving on time and checking your email before the tour date lies with the customer. We delivered your tickets in advance and provided clear instructions. Sincerely, Customer Support Team

Bedankt voor uw feedback. Het spijt ons dat u een vervelende ervaring had. Even ter verduidelijking: bij onze producten ontvangt u vooraf een voucher (geen definitief toegangsticket). Dit staat duidelijk in de boekingsbevestiging en in de instructies die we per e‑mail en WhatsApp sturen. U dient deze voucher bij ons ontmoetingspunt te tonen, waarna wij u het echte toegangskaartje voor het Colosseum geven. Ons ontmoetingspunt bevindt zich op ongeveer 100 meter van de ingang – dat is de dichtstbijzijnde toegestane locatie volgens de regels van het Colosseum. We begrijpen dat lopen in de hitte vermoeiend kan zijn, maar deze locatie is de kortst mogelijke afstand. Onze medewerkers zijn elke dag aanwezig van 8:30 tot 17:30 uur. Als u moeite had met het vinden van de plek, had u ons ook telefonisch of via WhatsApp kunnen bereiken voor directe hulp. Het spijt ons dat u uiteindelijk te moe was om de volledige boeking te gebruiken. We zullen onze instructies verder verduidelijken. Hopelijk heeft u alsnog een deel van het Colosseum kunnen zien. Met vriendelijke groet, Klantenservice

Thank you for your detailed feedback. We appreciate your honesty and will address each point for future travelers. Price vs. official ticket – You are correct that the official Colosseum ticket costs around €18. However, those tickets often sell out weeks in advance, especially in peak season. Our price includes guaranteed timed entry, a full audio guide app (for both Colosseum, Forum, and Palatine), pre‑visit reminders, and on‑site staff support. Many travelers pay for the convenience and peace of mind. Queuing with a pre‑booked ticket – The queue you experienced was the mandatory security screening (metal detectors). This applies to every single visitor, regardless of ticket type. No tour operator can bypass security. We apologize for any confusion. Lower level and second floor only – That is correct. The underground (hypogeum) and arena floor require a separate, more expensive, and very limited ticket. Our product clearly states what is included. Audio tour requires your own phone – Yes, this is a self‑guided audio tour. The description clearly states that you download the app to your own smartphone. We do not supply headphones or a live guide. We are sorry if this was not your expectation, but it is accurately described before purchase. Meeting point sign "Roma Tours" – We are not "Roma Tours." Our meeting point is clearly signed with our own company name. If you went to a different sign, you may have been at the wrong location. Our instructions (sent via email and WhatsApp) include photos of our exact meeting point. Staff rushed – We apologize if our staff seemed rushed. The Colosseum has strict time windows, and our team works hard to get everyone through entry before their slot expires. We will remind our team to balance urgency with courtesy. Thank you again for your review. Future travelers should read all descriptions carefully before booking any tour. Sincerely, Customer Support Team