Circuit en kayak BioBay avec transport aller-retour à San Juan
Description
Ne stressez pas sur quand ou où – Nous vous avons! Évitez les tracas de la conduite et laissez-nous nous occuper de tout! Avec le transport aller-retour depuis San Juan inclus, tout ce que vous avez à faire est de vous asseoir, vous détendre et vous préparer pour l'une des aventures les plus magiques de Porto Rico. Votre voyage commence par une promenade confortable à la ville côtière de Fajardo, où nos guides sympathiques vous accueilleront à Las Croabas. Après un rapide briefing sur la sécurité, vous pagaierez dans les chenaux sereins de la mangrove jusqu’aux eaux rougeoyantes de Laguna Grande. Alors que la nuit tombe, la magie commence — chaque coup de pagaie met l’eau étincelante avec des millions de dinoflagellés rougeoyants, une merveille naturelle que l’on ne trouve qu’à quelques endroits sur Terre. En chemin, vos guides vous raconteront des histoires fascinantes sur le délicat écosystème de la baie, les mangroves et même le phare historique de Fajardo. En offrant le transport, nous rendons cette expérience unique facile et sans stress — afin que vous puissiez vous concentrer sur l’aventure, pas sur la logistique.
Options de l'excursion
Itinéraire
Une fois que nous aurons récupéré tous nos clients, nous nous dirigerons vers notre site de visite pour déposer tous les participants à la zone d'enregistrement pour que leur visite commence.
Nous commencerons notre visite de Bahia Fajardo où les voyageurs suivront notre Guide par un canal de mangrove jusqu'à la baie Bioluminescente.
Quitter le chenal et entrer dans le lagon tout seul est une expérience à couper le souffle ! Une large étendue d’eau douce et ondulante entourée de forêts de mangroves accueille l’aventurier, les montagnes de la tour de la forêt tropicale El Yunque au loin – une tranquillité profonde enveloppe tous ceux qui entrent !
Admirez le phare de Fajardo, construit par les Espagnols au XIXe siècle, et bien sûr, l’incroyable phénomène naturel pour lequel nous sommes ici – la lueur chatoyante de la bioluminescence lorsque vous plongez vos pagaies et glissez dans l’eau gazeuse – une expérience incroyablement unique que l’on ne trouve que dans peu d’endroits sur terre !
Une large étendue d’eau douce et ondulante entourée de forêts de mangroves accueille l’aventurier, les montagnes de la tour de la forêt tropicale El Yunque au loin – une tranquillité profonde enveloppe tous ceux qui entrent !
Nous rentrons au point de départ par le canal de la mangrove.
Nous arrivons au point de départ où nous allons rendre tout le matériel.
Points forts
Ce qui est inclus
Lieux et horaires de prise en charge
Politique de ramassage : Le ramassage commence de 3 heures à 3 heures et 30 minutes avant l'horaire de visite sélectionné selon le nombre d'arrêts que le conducteur doit effectuer. Votre ramassage rapide est important pour assurer une expérience fluide et agréable pour tous les clients. Veuillez être prêt à l'entrée principale de votre lieu de prise en charge désigné à l'heure de prise en charge relative. Votre chauffeur attendra jusqu'à 5 minutes avant de passer au prochain endroit. Si vous manquez votre ramassage, vous serez responsable de faire votre propre chemin vers le site de visite pour rejoindre l'expérience. Nous vous recommandons de planifier à l'avance et d'être prêt quelques minutes à l'avance pour ne pas manquer l'aventure! Les voyageurs séjournant en dehors de San Juan doivent arriver au Caribe Hilton pour leur service de transport!
Avis des voyageurs
Informations importantes
- Transports en commun disponibles à proximité
- Déconseillé aux voyageurs avec des problèmes à la colonne vertébrale
- Déconseillé aux femmes enceintes
- Déconseillé aux voyageurs avec des problèmes cardiovasculaires
- Condition physique moyenne requise
- Le transport sera assuré étant donné qu'au moins 4 participants demandent le service.
- Limite de poids maximale de 425 lb pour chaque kayak.
- Limite de poids maximale de 225 lb pour chaque participant.
- Âge requis : Âge minimum de 6 ans pour la participation.
- Les participants de moins de 18 ans doivent être accompagnés d'un adulte (18 ans et plus) pendant toute l'expérience.
- Pas de kayak célibataire disponible. Si votre groupe est un nombre impair, le single roulera avec un autre single d'un autre groupe.
- Restrictions sanitaires : Ne convient pas aux femmes enceintes ou aux personnes souffrant de certaines maladies
- Équipement de sécurité : Les gilets de sauvetage et tout le matériel nécessaire sont fournis
- Facteur de lueur : Nous ne pouvons pas contrôler les conditions de la mer et du temps, donc nous NE GARANTISSONS PAS que la lueur sur la baie sera présente à tout moment. Veuillez nous contacter pour obtenir de plus amples informations sur les conditions prévues.
- Politique de ramassage : Le ramassage commence 2 heures à 3 heures avant l'horaire de la visite sélectionnée selon le nombre d'arrêts que le conducteur doit effectuer. Votre ramassage rapide est important pour assurer une expérience fluide et agréable pour tous les clients. Veuillez être prêt à l'entrée principale de votre lieu de prise en charge désigné à l'heure de prise en charge relative. Votre chauffeur attendra jusqu'à 5 minutes avant de passer au prochain endroit. Si vous manquez votre ramassage, vous serez responsable de faire votre propre chemin vers le site de visite pour rejoindre l'expérience. Nous vous recommandons de planifier à l'avance et d'être prêt quelques minutes à l'avance pour ne pas manquer l'aventure!
- L'HEURE DE DÉPART DE LA VISITE PEUT ÊTRE JUSQU'À 45 MINUTES AVANT OU APRÈS L'HORAIRE EN LIGNE EN RAISON DE CHANGEMENTS DANS LE COUCHER DU SOLEIL ET LA SAISON
- ✨ Bioluminescence et conditions naturelles Avertissement
- La lueur bioluminescente est un phénomène naturel et son intensité varie chaque jour en raison de conditions environnementales indépendantes de notre volonté. Des facteurs tels que les précipitations, les marées, les phases et la luminosité de la lune, la couverture nuageuse, la température de l'eau, les changements saisonniers, les sargasses, la clarté de l'eau et d'autres événements naturels peuvent affecter la visibilité et la luminosité de la lueur.
- Bien que notre visite soit communément appelée « visite en kayak nocturne de Bio Bay », l'expérience est conçue pour offrir bien plus que la bioluminescence elle-même. Les clients vivront une aventure nocturne guidée mettant en vedette l'atmosphère paisible du lagon, l'écosystème environnant, le ciel nocturne et l'expérience unique du kayak à Porto Rico après la tombée de la nuit.
- Parce que la bioluminescence est un phénomène naturel, nous ne pouvons pas garantir l'intensité de la lueur ou qu'elle sera visible lors de votre visite. Dans certaines conditions, nos guides peuvent fournir des bâches ou d'autres matériaux de blocage de la lumière pour aider les clients à mieux observer toute lueur disponible en réduisant la pollution lumineuse environnante. Cependant, l'utilisation de ces matériaux ne garantit pas la visibilité de la bioluminescence.
- En choisissant de participer à la visite, les clients reconnaissent et acceptent que l'intensité de la lueur peut varier ou être absente pour des causes naturelles. Si la visite se déroule comme prévu et que les invités choisissent de participer, les remboursements, les crédits, le report ou la compensation ne seront pas fournis en raison de la visibilité faible ou absente de la bioluminescence.
- Nous apprécions votre compréhension et nous sommes impatients de partager avec vous ce magnifique environnement naturel et cette aventure nocturne inoubliable.
- Puisque nous ne sommes pas les seuls opérateurs dans ce domaine, il peut y avoir plus de participants dans la baie que le nombre maximum de participants que nous prenons par horaire.
Avis(3)
I've had, as a bucket-list experience, to see a bioluminescent body of water, and one of the main reasons for our trip to Puerto Rico was to take a kayak tour of one of their bio-bays. We booked the trip for a clear night, and were super excited. Our driver, who was fantastic, picked us up at our hotel at the exact minute listed, he was lovely, professional and well informed. We arrived at the office where the tours are managed and folded in with the rest of the people. As part of the paperwork, I filled in forms listing everyone's weight from their drivers license. It looked like my husband and I would both be near the top limit of weight for the kayaks, but not over, and we'd be partnering with our much lighter sons so we were nowhere near the maximum weight for the kayaks. We were surprised to all be ushered into a room with a scale. My kids weighted in first, they were surprised to be about 8 pounds heavier in Puerto Rico than they were at home. My oldest was thrilled, as he's been trying to gain weight. My husband was just under the max. I requested to be weighted without everyone in the room, so my husband and kids filed out. I stepped on the scale, and was just over the weight limit. The guy managing the weigh in just said, "OK, looks good" said something I didn't understand to the other tour guide and then left the room. I thought I was fine, because, again, the combined weight with my son would be 50+ pounds below the posted weight limit for the kayak. I walked out to join the rest of the group thinking all was clear, when the young man managing the paperwork announced to the FULL GROUP that I was over the weight limit and wouldn't be allowed to go. I couldn't believe that I'd just had my weight announced to strangers and was deemed too fat to kayak when I've been kayaking for decades. (I'll add here that I'm a tall woman, and an endurance swimmer, clocking miles in the pool. I could have swum the route in less time than it took to kayak.). I have NO objection to their weight limit, and the company having to enforce it. Making sure I'm not too heavy for their rules was my responsibility, and I get that I was just over their limit. What I strenuously object to was their violation of my privacy and their announcement to a full group of tourists that I wasn't allowed to go because I was too heavy. I took my family aside and told them I'd be happy to go sit at the bar across the street while they go on the trip, which is what I did, after sobbing in the bathroom for a while, because that was, without a doubt, the MOST humiliating experience in my 53 years of life. My husband was confused and asked why other pairs who would clearly combine to weigh more than my son and I were fine to go and he was told first that it was an issue with their individual seats (the kayaks were old and cracked). The next person he spoke to said it was a health and safety issue (he told them that I'm both an experienced kayaker, and a swimmer) then they said it was because of insurance and vague rules. What they didn't mention was that they had overbooked. Every kayak was filled with no spare boats. Suddenly the extra pounds on the scale made a little more sense. I had the unlucky honor of being the heaviest person in the group. None of the details matter, honestly, on their scale I was too heavy for their rules. Fine. What matters is that I was publicly humiliated in a completely unnecessary way. I was alone in the room with two employees who could have told me then that I couldn't go because I was 8 pounds over on their scale. Instead, they waited until I was back with the group to announce that I was too fat to paddle. The cost of the trip was high, and we'll absorb that because my weight is my fault. What I can't let go is my dignity. I would ask that you advise your partner organizations to be kind and not openly humiliate their guests in front of strangers. As for the tour itself. There was no mention that in order to see any bioluminescence, you'd have to hold a small, dirty tarp over yourself and others to create a sense of darkness and see a small amount of brightness in the water. There was no mention that some of the kayaks are badly cracked and need bailing. There was no mention that this group goes out with half a dozen other groups, so there's well over a 100 people in the water.
Thank you for taking the time to share your experience. First and foremost, we are genuinely sorry to hear that you left feeling embarrassed and hurt. Regardless of the circumstances, that was never our intention, and we appreciate you expressing your concerns in such detail. We would like to clarify a few important points for future guests. Our weight restrictions, participation requirements, and safety guidelines are clearly stated in our tour description and are in place for everyone's safety. As you mentioned in your review, you were over the individual participant weight limit, and unfortunately our staff is required to enforce these restrictions consistently, without exception. The weight limit is not based on the combined weight of the kayak occupants, swimming ability, kayaking experience, or physical fitness. It is an operational and safety requirement established for the equipment being used, and all participants are subject to the same policy. That being said, we sincerely regret that the way this information was communicated caused you distress. We never want any guest to feel singled out or uncomfortable, and we will be reviewing this situation with our team to ensure we continue handling sensitive matters with the utmost discretion and professionalism. Regarding the tour experience itself, the bioluminescence is a natural phenomenon and its intensity varies throughout the year depending on environmental conditions. The tarp method used to enhance darkness is a common practice among operators when conditions are less intense. Additionally, the waterways are public and shared with other licensed operators, so guests may encounter multiple groups during their experience. We would also like to clarify that our tours are not intentionally overbooked. The number of kayaks and participants is planned in advance, and all safety and operational requirements are followed before departure. We truly appreciate your compliments toward your transportation driver and are glad the rest of your family was able to enjoy the experience. While we understand this evening did not unfold as you had hoped, we appreciate your feedback and will use it as an opportunity to continue improving how we communicate and care for our guests.
It was awesome. All the guides were great. Enjoyable experience. Would recommend highly.
Thank you so much for the great review! 😊 We’re really happy to hear you had an awesome time and that our guides helped make the experience enjoyable. Our team works hard to create a fun and memorable adventure for every guest, so your recommendation means a lot to us. Thanks again for joining us—we hope to see you back for another adventure soon! 🌿🙌
Let’s start with the positives. We made it back alive. We also saw some faintly glowing things and the kayak guides were fun. Aside from that, it was mediocre. The driver was crazy. Everyone in the van thought they were going to die. He would swerve in and out of traffic missing cars by 1-2 ft, hard braking then acceleration. All of this to get us to the shop and have it be closed. We waited for an hour for someone to show up. Oh, and the driver texted me 2 hours before the already early pick up time saying he’s picking us up 45 minutes before the agreed upon time and if we didn’t like it, we could get a refund or reschedule. Great customer service all around. The kayak guides were good. Lots of energy. But the tour consisted of us paddling out to the lagoon, spending 10 minutes with a tarp over us to see the bioluminescence, then heading back. We spent longer waiting for them to open then on the actual tour. Wish they would have disclosed the poor luminescence and need to throw a tarp on. Overall, it was decent but you’re not missing anything if you skip. And consider a company with better transportation and guest coordination.
Thank you for sharing your feedback. While we’re glad you enjoyed the kayak guides and were able to experience the bioluminescence, we’re sorry the overall experience did not meet your expectations. Safety is our top priority, and we take any concerns about driving behavior very seriously. All transportation providers we work with are licensed and insured, and we will be reviewing this report internally to ensure our standards are consistently met. That said, we are pleased that the tour was completed safely. Regarding the pickup time: earlier departures are sometimes necessary due to operational conditions such as tides, weather, or coordination with launch windows. Guests are always given the option to reschedule or receive a refund if the revised time does not work for them, as was offered in this case. Bioluminescence is a natural phenomenon and varies nightly based on moon phase, recent rainfall, and water conditions — something we clearly communicate in our tour descriptions. When glow levels are lower, guides use techniques such as light-blocking tarps to enhance visibility, which is a common and environmentally responsible practice across bioluminescent tours worldwide. We regret that the waiting time at the facility impacted your perception of the tour, though delays can occasionally occur due to safety checks and coordination with local operators. We appreciate your comments about our kayak guides and will continue working to improve logistics and communication. Thank you for taking the time to leave a review and for allowing us the opportunity to address your concerns.
